Blog

Vonage, a global business cloud communications leader announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience. Grant Thornton offers a comprehensive range of advisory services to help clients transform their businesses and customer experie...

Mitel, a global leader in business communications, announced last week a series of enhancements to the company’s customer experience portfolio, including the launch of a new virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization. The new product and market launches are aimed at hel...

Investors in Slack Technologies Inc., reeling from news Tuesday that Microsoft Corp.’s Slack killer is growing faster than expected, may need to get used to it. Microsoft Teams, which grew 54% since July to more than 20 million daily active users, is on a trajectory to double Slack’s customer base by early next year as more corporations adopt group chat. Last month, Slack sa...

8x8 has launched a free version of its video conferencing app, hoping to lure businesses into subscribing to its cloud-based calling and contact center suite. 8x8 is challenging Zoom and LogMeIn in launching its first stand-alone video product. The move comes as those vendors have been seeking to penetrate 8x8's primary market: business calling, also known as unified communi...

Consolidation in the channel is not just limited to a reseller level with Tech Data, one of the largest global players in the distribution space, deciding to accept an offer from an investment fund. An affiliate of funds managed by Apollo Global Management has moved to pick up the distributor in a deal valuing the firm at $5.4bn. The Tech Data Board has unanimously approved ...

Avaya Holdings Corp has this week announced a strategic addition to its management team as Anthony Bartolo will join the company as Chief Product Officer effective December 9, 2019. Bartolo will be responsible for product development, product management, emerging technologies and corporate strategy across the company’s premise and cloud-based UC, CC, and collaboration soluti...

Attacks against healthcare organisations have risen by nearly two-thirds (60 percent) in the first three quarters of 2019 compared with all of 2018, according to a new report. The results of Malwarebytes’ latest report, "CTNT Q3 2019: The State of Healthcare Cyber-security", showed that the healthcare industry has been overwhelmingly targeted by trojan malware during the las...

5G may be the catalyst for new opportunities, but it may also be a facilitator of completely new cybersecurity threats. According to a new report by AT&T Cybersecurity, cybersecurity professionals worry about the potential impact 5G will have on the threat landscape. It states that almost three quarters of 704 cybersecurity pros polled for the report consider 5G’s potential ...

Hackers didn't waste any time and have started hijacking Disney+ user accounts hours after the service launched. Many of these accounts are now being offered for free on hacking forums, or available for sale for prices varying from $3 to $11, a ZDNet investigation has discovered. A Stream of User Complaints The Disney+ video streaming service launched this week, on November ...

SecureLink, the leader in vendor privileged access management, announced that Q3 2019 was the best quarter in the company’s 16-year history. The company increased the number of new deals by 85 percent over the same quarter in 2018. SecureLink also saw a 44 percent year-over-year (YoY) increase in top-line revenue during this period. Growth from customers in the healthcare ve...