Blog

Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. While channel partners in the unified communications market have traditionally profited from selling IP PBXs, phones and video conferencing systems, a new opportunity has become available: using APIs to ...

Pressure on the humble desktop continues with LaptopsDirect.co.uk charting its decline in the workplace. The PC market exited 2018 bruised by CPU shortages and growing political uncertainty and the forecasts for the year ahead have been fairly muted from the large analyst houses. Earlier this week Gartner revealed that the second half of last year had seen market fortunes do...

With the Prime Minister finding it difficult to get consensus in the House of Commons for a way forward with Brexit the concerns are growing that it will mean the UK crashes out of the EU with no deal. The channel has largely kept thoughts about Brexit to themselves but the prospect of the country leaving the EU with no deal has urged many to sound the alarm. With the Prime ...

RingCentral, a leading provider of enterprise cloud communications and collaboration solutions, has announced today that it has entered into a definitive agreement to acquire Connect First, a cloud-based blended/outbound customer engagement platform for mid-sized and enterprise companies. Connect First’s platform is deployed by many customers, including: the ASPCA, Carnival ...

Mitel has announced updates to the company’s flagship unified communications (UC) solutions to offer businesses more advanced voice, collaboration and contact center features for driving productivity and delivering better customer experiences. According telecoms and IT analyst firm MZA, UC solutions will continue to represent a significant percentage of the global communicat...

Sabio's workforce optimisation (WFO) proposition and geographic reach have been extended with the acquisition of Spain-based Callware. The company specialises in WFO, speech analytics, UC, cloud contact centre solutions and also has a base in Mexico. “We know that engaged staff and effective workforce optimisation processes are essential in enabling businesses to deliver bri...

British operations workers have the lowest sleep quality of any profession Unemployed and retired Brits have a worse sleep quality than workers in any industry HR and recruitment professionals get the best night’s sleep, followed by lawyers The stresses and worries of work are notorious for keeping people awake at night, but now new research1 has revealed which professions a...

A major tech company is setting up a £20 million research and development centre in a town in South Wales that will help to rejuvenate the area. French-owned Thales, which builds electrical equipment for cyber security, aerospace and transport industries, has planned a technology hub at The Works in Ebbw Vale, the largest town of Blaenau Gwent county and right at the heart o...

Mondelez is suing Zurich Insurance for its refusal to pay-up on a $100 million claim relating to the NotPetya virus outbreak in 2017. Mondelez has filed suit in Illinois, according to the Financial Times. The food conglomerate that acquired Cadbury in 2010 had been seeking the insurance pay-out under the terms of its property cover, which is underwritten by the Swiss insuran...

Citing personal reasons, the recently appointed CISO at the NHS Robert Coles has resigned from the role that was created in response to the WannaCry attack. Coles was appointed in September 2018 as the NHS’s first ever CISO after the position was created in response to the WannaCry attack in 2016. He took up the position on 1 October. The creation of a CISO role for NHS Digi...