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When the stock market closed last week, Five9 announced — along with another spectacular year of revenue growth — that it’s acquiring privately held Virtual Observer, a provider of workforce optimization (WFO) solutions formerly known as Coordinated Systems, Inc. (CSI) and three-year participant in the company’s partner ecosystem. Five9 didn’t disclose financial terms but sa...

UK cloud unified communications company Qunifi, which operates the 'Call2Teams' Microsoft Office 365 voice integration service, has partnered with Vonage to to provide an integrated Microsoft Teams calling feature for Vonage Business Communications customers. The partnership responds to growing demand for Microsoft Teams integration as an add-on to an existing UC service. It...

Gamma has its sights set on furthering its European expansion plans by approaching VozTelecom, a provider of IP telephony services in Spain – for about €25.3m (£21m). The news was broken on news website Morningstar Although the deal is not complete, Gamma said it has identified Spain as one of its key target geographies. Gamma believes that it can bring its expertise and com...

Ribbon Communications Inc., a global software leader in secure and intelligent cloud communications, have last week announced that Bruce McClelland has been appointed as its President, Chief Executive Officer and a director, effective on or around March 1, 2020. Mr. McClelland has served in numerous leadership roles throughout his three-decades long career, which includes tw...

Third-party risk management has become a big thing in IT and security circles. Everybody is talking about it and it seems like everyone is trying to do it; there’s even an acronym for it, TPRM, which is the sure sign that a thing is a “thing” in IT. However, TPRM and other related activities like risk assessments and risk management, in general, can often seem like a dry abs...

Researchers at F-Secure’s Artificial Intelligence Centre of Excellence and the University of Crete’s Forth-IS Institute have developed a novel method for categorising tweets that they hope will, in future, help platforms such as Twitter clamp down on bad behaviour and deal more effectively with abuse, harassment and other forms of malicious activity. Working under the auspic...

AT&T, Singtel and Telefónica are bolstering their threat detection capabilities by sharing threat intelligence information using the AT&T Alien Labs Threat Exchange platform. The collaborative effort falls under the auspices of the Telco Security Alliance, which all three are members of. A year ago, AT&T become the first North American telco to join the Telco Security Allian...

Over 2000 mobile devices used by UK government employees have gone missing in the space of a year, with a significant number unencrypted, according to new Freedom of Information (FOI) data. Requests were sent by global communications company Viasat to 47 government departments, with full or partial replies received back from 27 of them. During the period June 1 2018 to June ...

Cyber security can cause people to feel overwhelmed, out of their depth and powerless to manage the threats they face today. That's why 'cyber fatigue' is such a common problem. Cisco addresses this problem in their sixth annual CISO Benchmark Study, which provides an insight into the challenges facing over 2,800 security professionals from 13 countries globally. Issues such...

Nominet, the British company that runs a protective DNS service as part of the UK Government’s “Active Cyber Defence” programme has made its first acquisition, picking up the US’s CyGlass for an undisclosed sum. The deal is an unusual step out into the market for the privately held company, founded in 1996, which operates the biggest domain name registry in the UK, and is re...