Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company
.jpg)
Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have announced a merger, creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide. Marlin Equity Partners, a global investment firm with over $6.7 billion of capital under management, is the financial sponsor of the merger and will continue to invest and support the growth of the combined business to address the $60 billion unified communications-as-a-service (UCaaS) market.
With the merger, the company is addressing the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions –– both recognized by Gartner, Inc. in their respective industry Magic Quadrants.* The new entity will enable customers to consolidate the patchwork of communications, contact center and video collaboration solutions, delivering a new breed of unified, omnichannel experiences for workplace collaboration and customer engagement. The company will provide customers with global scale and tailored local support through its partner ecosystem in more than 100 countries worldwide.
Craig Malloy, founder and CEO of Lifesize, will serve as CEO of the new company. Serenova CEO John Lynch will assume the role of senior vice president of sales, including strategic oversight of global major accounts.
“Deeper customer and employee engagement through more vivid, direct communication is where the world’s most successful businesses will distinguish themselves from the competition,” said Malloy. “This merger joins two companies with vast market expertise and cutting-edge, cloud-based solutions. When combined into an integrated platform, we will be uniquely positioned to help organizations deliver communication experiences that far surpass the status quo, from the contact center to the meeting room and beyond.”
“Lifesize has a long track record of innovation in business communications and a strong dedication to customer success,” said Lynch. “The synergies between Serenova and Lifesize solutions will allow us to revolutionize how businesses communicate with their customers and will deepen the value we can offer to our existing contact center customers worldwide.”
Marlin Equity Partners, which recently led Serenova’s acquisition of the ProScheduler platform from Loxysoft, will play a key role in the combined company’s go-forward strategy to create a holistic unified communications portfolio through acquisition, partnerships and product development.
source lifesize
Industry: Unified Communications
Latest Jobs
-
- Cyber Security Senior Consultant | London | FS
- London
- Apply today
-
London | FS | Cyber Security Senior Consultant We are looking for experienced cyber security consultant with experience helping clients within the financial services industry. The role will include, but not be limited to; Conduct cyber security assessments, develop strategies, and provide advice to clients. Oversee and deliver security improvements projects. Help clients understand and comply with financial sector regulations. Provide insights and thought leadership on emerging trends in cyber security. Current experience within a client facing, cyber consulting role within Financial Services is essential. All the usual badges are nice to have, although not essential- for example; ISO27001, CISSP, CISM etc etc Sponsorship is not available for this role. Applicants must be UK based and able to travel on occasion to client site and the office in London To find out more reach out to me on 07884666351 or chris.holt@dclsearch.com
-
- Senior Penetration Tester - UK - Ability to achieve security clearance.
- United Kingdom
- To attract the right person
-
Senior Penetration tester, who has the ability to achieve security clearance. (Visa sponsorships NOT available - sorry) UK based - remote first - occasional travel. Red teaming experience desirable. The successful person needs to have a history of engaging directly with customers (consultancy experience) technical delivery of penetration tests AND report writing. Limited travel - company operates a remote first approach. Must be living in the UK. Not one of the usual names in the pen testing industry. Looking for someone highly technical but looking to grow and develop their skills. Apply here or Reach out to me on chris.holt@dclsearch.com or 07884666351 All details kept discreet
-
- Cloud Architect- German Speaker
- Hungary
- Upto €48000 per year + bonus + benefits
-
As a Senior Pre-Sales Solutions Architect, you will play a pivotal role in driving our sales success by translating complex technical solutions into compelling proposals that resonate with our clients. You will collaborate closely with our sales teams to understand customer needs, design tailored solutions, and negotiate successful deals. Responsibilities: Solution Design: Develop comprehensive technical solutions that align with customer business objectives and industry best practices. Proposal Development: Create compelling proposals, including requirements gathering questionnaires, presentation materials, and Statements of Work (SOWs). Customer Engagement: Build strong relationships with clients, understanding their technical, business, and commercial requirements. Collaboration: Work closely with sales teams, delivery teams, and third-party partners to ensure successful project execution. Pricing Strategy: Define and deliver pricing strategies that align with customer needs and company objectives. Requirements: Experience in technical pre-sales or sales support roles. Proven track record in designing and delivering successful customer solutions. Strong technical foundation in areas such as VMware, Azure, AWS, cloud computing, and data center technologies. Excellent understanding of sales principles, account management, and negotiation techniques. Ability to explain complex technical concepts clearly and concisely. Experience working in international teams and supporting clients across multiple regions. Fluency in German and English is essential. Benefits: Competitive salary and benefits package Opportunity to work on challenging and rewarding projects Collaborative and supportive work environment Potential for career growth and advancement Please note that this role is focused on supporting German clients, but will also involve global client support as needed.