Maintel: Privacy Fears Prevent Use of Virtual Assistants

Virtual assistants and speech-based technology have seen a massive surge in adoption in recent years. However, there’s still some work to be done before consumers can rely on virtual assistants to assist with things like purchasing, banking, and handling service issues. According to research revealed by leading communications brand, Maintel, security, and privacy are major stumbling blocks for virtual assistant technology.
Over a third of 18-24-year-olds use voice assistants like Amazon Alexa or Google Assistant to make complaints with brands. However, high-profile data breaches are leaving many young people concerned. Around 41% of 18-24-year-olds and 39% of 25-34-year-olds are wary of using virtual assistants to liaise with brands. These customers are worried that use virtual assistants may open the door to a risk of hacking.
Privacy and Security Features
The concerns surrounding the use of virtual assistants for customer service are even more significant when it comes to sharing private information via virtual assistants. For instance, 32% of 18-24 year old’s say that they wouldn’t feel comfortable transferring money using a smart device. Additionally, 41% of 18-34-year-olds worry that their devices are always listening to them.
Maintel’s study into the evolving virtual assistant landscape found that over half of respondents wouldn’t use a virtual assistant to contact a company. Additionally, around 31% of 18-24-year-olds are worried that someone could overhear them giving their information when using a smart speaker.
Over half of people aged between 18 and 24 also said that they wouldn’t feel comfortable using their voice assistants to pay for a bill. Additionally, almost half of all 35-44-year-olds revealed that they would feel uncomfortable complaining to a bank via a voice assistant.
The Rise of Voice Assistants
Despite an increase in the number of voice-enabled tools in the current market, there’s a clear feeling of distrust and reluctance among consumers of all ages in the UK towards virtual voice platforms. Around 59% of consumers don’t’ own any smart device with virtual assistant access. Additionally, 46% of people said that they had no intention to use the devices to contact a customer service team.
Commenting on the results of the study, the CTO of Maintel, Rufus Grig, said that although many young people are happy to be the early adopters of new technology, they’re still concerned about what it means to use virtual assistants in their day-to-day lives. Customers of all ages are worried about the implications of using connected devices, and this reluctance is leading to problems with the adoption of new technology. While the introduction of things like GDPR has changed the way that companies collect data, companies will still need to work hard to earn the trust of their audience in the digital age.
source uctoday
Industry: Unified Communications

Latest Jobs
-
- Sailpoint IIQ Consultant
- London
- Up to £75,000
-
SailPoint IIQ consultant- London We are looking for a strong SailPoint IIQ consultant to work for this global enterprise, in this position you will be the lead consultant in regard to the IAM and PAM tools Duties include Responsible for designing, developing, testing, implementing, and integrating IAM (SailPoint) systems and solutions. Assessing requirements for Identity and Access Management solutions to meet stakeholders needs. Provide support for production IAM infrastructure systems and processes. Ensures the maintenance, patching, operating, and monitoring of IAM systems. Ensures senior management and staff are informed of any changes and updates in a timely manner. Experience with Maintaining and supporting SailPoint IIQ Assessing requirements for Privilege Access Management solutions to meet stakeholders needs We are looking for someone with the following experience SailPoint IIQ experience Expertise working with SailPoint Identity IQ platform - Access Lifecycle Management, Certifications, Role Management Expertise in onboarding applications with various connectors like Active Directory, JDBC, SCIM 2.0, Azure Active Directory Expertise in developing APIs (SCIM, REST) leveraging Java based developmentExperience of Privileged Access Management concepts and use cases Unfortunatly we are unable to provide sponsorship for this opportunity, therefore applications will need to be able to work in the UK
-
- SailPoint Consultant- Netherland-
- Netherlands
- upto €700 per day
-
We are looking for a highly skilled SailPoint IIQ Consultant to work on a major deployment project. The ideal candidate will have experience with all aspects of SailPoint IIQ, including development, configuration, and administration. They will also be able to work independently and as part of a team to deliver high-quality results. · Responsibilities · Develop and configure Sailpoint IIQ solutions · Integrate SailPoint IIQ with other systems · Support SailPoint IIQ deployments · Provide technical support to users If you are a highly skilled SailPoint IIQ consultant who is looking for their next project, we encourage you to apply. look forward to hearing from you!
-
- Lead CyberArk deployment Consultant
- London
- Upto £80,000 plus benefits
-
CyberArk Consultant is needed to be responsible for leading the deployment of CyberArk solutions for this expanding IT services business, You will work with customer both pre and post sales, getting involved in CyberArk Solution Design, helping to create CyberArk Strategic Roadmaps, on-boarding accounts, product and process integration into the CyberArk Solution and Proviso of Installation and technical Documentation. We are looking for this individual to have experience in: Installation of CyberArk PAS for V11.X and V12.X (Vault, DR Vault, Central Policy Manager and Password Vault Web Access) Upgrade of CyberArk from V9 and V10 (Vault, DR Vault, Central Policy Manager and Password Vault Web Access) Installation and Upgrade of Privilege Session Manager and Privilege Session Manager Proxy As some of your client will be government site, all individual will need to be put through SC clearance, therefore you must be eligible to receive this and happy to be put through(With a British Citizen or to have lived in the UK for the past 5 years) We are unable to provide work visa sponsorship for this opportunity
-
- Senior Business Analyst - Outside IR35 Contract, SC Clearance Required, London
- London
- £400 per day outside IR35
-
Senior Business Analyst - Outside IR35 Contract, SC Clearance Required, Based in London Project- to engage with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures, using a range of business analysis techniques. • You will translate the solution to the business problem into detailed requirements by creating user stories and well-defined acceptance criteria. • Elicit end-to-end business requirements for a live cross-government service • Working across the Government departments to bring together varied business and operational outcomes to form a holistic overall set of service requirements Current SC clearance is required. As is the ability to travel to London.