Maintel: Privacy Fears Prevent Use of Virtual Assistants
Virtual assistants and speech-based technology have seen a massive surge in adoption in recent years. However, there’s still some work to be done before consumers can rely on virtual assistants to assist with things like purchasing, banking, and handling service issues. According to research revealed by leading communications brand, Maintel, security, and privacy are major stumbling blocks for virtual assistant technology.
Over a third of 18-24-year-olds use voice assistants like Amazon Alexa or Google Assistant to make complaints with brands. However, high-profile data breaches are leaving many young people concerned. Around 41% of 18-24-year-olds and 39% of 25-34-year-olds are wary of using virtual assistants to liaise with brands. These customers are worried that use virtual assistants may open the door to a risk of hacking.
Privacy and Security Features
The concerns surrounding the use of virtual assistants for customer service are even more significant when it comes to sharing private information via virtual assistants. For instance, 32% of 18-24 year old’s say that they wouldn’t feel comfortable transferring money using a smart device. Additionally, 41% of 18-34-year-olds worry that their devices are always listening to them.
Maintel’s study into the evolving virtual assistant landscape found that over half of respondents wouldn’t use a virtual assistant to contact a company. Additionally, around 31% of 18-24-year-olds are worried that someone could overhear them giving their information when using a smart speaker.
Over half of people aged between 18 and 24 also said that they wouldn’t feel comfortable using their voice assistants to pay for a bill. Additionally, almost half of all 35-44-year-olds revealed that they would feel uncomfortable complaining to a bank via a voice assistant.
The Rise of Voice Assistants
Despite an increase in the number of voice-enabled tools in the current market, there’s a clear feeling of distrust and reluctance among consumers of all ages in the UK towards virtual voice platforms. Around 59% of consumers don’t’ own any smart device with virtual assistant access. Additionally, 46% of people said that they had no intention to use the devices to contact a customer service team.
Commenting on the results of the study, the CTO of Maintel, Rufus Grig, said that although many young people are happy to be the early adopters of new technology, they’re still concerned about what it means to use virtual assistants in their day-to-day lives. Customers of all ages are worried about the implications of using connected devices, and this reluctance is leading to problems with the adoption of new technology. While the introduction of things like GDPR has changed the way that companies collect data, companies will still need to work hard to earn the trust of their audience in the digital age.
source uctoday
Industry: Unified Communications
Latest Jobs
-
- Security Cloud Consultant, Design / Review / Advise, London
- London
- N/A
-
** Actively recruiting- Able to hire** Security Cloud Consultant, Design / Review / Advise with both technical design / architecture and information security (technical risk assessment) experience is needed to help a growing consultancy work with multiple clients on various security programmes. The responsibilities of the role will include, but not be limited to; Delivering high level security related design, discovering and advising against any security risk within a client’s current architecture, reviewing security architecture plans, design related consultation, technical review of architecture against policies. The Security Cloud Consultant, Design / Review / Advise, needs to have a broad Security Architecture experience including Cloud security Azure, Office265 / AWS is essential. Any of the following would be desirable, although not essential. AZ-500: Microsoft Azure Security Technologies AZ-303: Microsoft Azure Architect Technologies Travel will be required. Given the nature of the clients, the individual must be elidable to achieve UK Security clearance. Apply today for more information Chris.holt@dclsearch.com https://www.linkedin.com/in/chrisholt1/ 07884666351
-
- eDiscovery Relativity Consultant
- London
- Up to £65,000
-
REFCH7559 eDiscovery Relativity Consultant, Processing onwards, London, £65,000 London Experienced eDiscovery Relativity Consultant needed to join a London based client. The eDiscovery Relativity Consultant MUST have experience from the process stage onwards of the EDRM cycle. Processing, Review, Analysis, Production, Presentation. Experience optimising and improving analytics highly desirable. Identification and collection experience is useful but not essential. This individual commutable to London based as the role will be predominately office based Relativity Certified Administrator (RCA) Relativity Analytics Specialist Relativity Processing Specialist Relativity Certified User Relativity Infrastructure Specialist Fluency one or more European languages is desirable but not essential. Structured career progression available. All details kept in the strictest of confidence. Contact me on Chris.holt@dclsearch.com 07884666351 or 02086634030
-
- Cyber Security Consultant, New Job, Devon, £60,000
- Devon
- £60,000
-
Can interview and hire remotely without face to face. Cyber Security Consultant is needed in a client-facing consultancy role in the Devon area. Cyber Security Consultant needs to have a strong information security experience with a technical hands-on background. Travel will be involved with other clients, but a larger proportion of the time will be within the Devon area. This is a Security consultancy role so travel to other client site locations across the country will be expected. Broad InfoSec experience is desirable given the range of projects/programmes you will be involved in. The individual will be required to achieve or currently hold SC security clearance. Apply today. All details kept in the strictest of confidence. Chris.Holt@dclsearch.com 07884666351
-
- New Business Hunter - Cloud interconnect Services
- Paris
- €75,000 + €75,000 OTE
-
Paris Reference RA 7376 Salary up to €75,000 plus 75,000 OTE New Business Hunter - Cloud Interconnect Services A new business hunter is required for this expanding Cloud Connect Services company who are looking to expand their presence within the French Market. They are looking for the right individual who enjoys targeting and winning large enterprise clients, You will be responsible for developing and managing a sales pipeline (qualification of leads, prospecting, monitoring of opportunities, closing ...) in order to go in search of future customers This is a great opportunity to join a rapidly growing business, where you will have the opportunity to become a key member of the Paris team, you will be selling a solution that is in high demand at the moment and will only become more in demand as more business adopt their cloud strategies The company currently has a number of large scale global enterprises as customers so you will have plenty of case studies to call upon. We are looking fr someone with proven new business skills, who can demonstrate new Logo accounts that they have won recently, you will need to be selling either telecom or cloud solutions and have a good understanding on connectivity services