4 cloud UC partnerships to watch in 2020
In 2019, unified communications vendors forged partnerships to integrate their products and plug holes in their portfolios.
Avaya and RingCentral came together to deliver cloud telephony to the midmarket, while Microsoft and Cisco reached a truce in the hopes of making it easier for users to join meetings across platforms.
Slack and Zoom inked a deal to align roadmaps, while Zoom and RingCentral agreed to keep bundling their calling and video services for at least another couple of years.
These cloud UC partnerships could bring significant new features to users and help the vendors involved stand out from the competition. But questions remain about exactly how each of them will play out in 2020 and beyond.
In October, Avaya and RingCentral announced a partnership to sell the latter's UC-as-a-service offering to the former's base of on-premises customers.
The new product, Avaya Cloud Office by RingCentral, is supposed to launch in the first quarter of 2020. Avaya's resellers will attempt to sell it to the small and midsize businesses that currently use Avaya IP Office.
The deal followed reports that Avaya was in advanced talks with private equity firms interested in buying the company. Ultimately, the vendor opted to partner with a competitor that had been stealing its on-premises customers for years.
The partnership brings together a leading cloud vendor and an industry stalwart with one of the largest bases of customers in the industry. But many remain sceptical about how much the deal will benefit the two companies.
Analysts have questioned whether it was smart for RingCentral to partner with Avaya when it was already successfully recruiting the vendor's customers.
Meanwhile, Avaya's customers are waiting to find out how different the joint cloud product will be from RingCentral's standard offering. Avaya has said it plans to enhance the product with extra features familiar to on-premises users.
"The big question is, can Avaya really sell cloud? They have not really been successful in the past," said Zeus Kerravala, principal analyst at ZK Research. "Another question is, will Avaya customers embrace this?"
In November, longtime rivals Microsoft and Cisco revealed they were working together to enable better interoperability between their video conferencing room systems.
Businesses currently use third-party gateways to connect room systems. But the setup is unreliable and provides limited functionality in meetings.
In the future, Microsoft and Cisco room kits will load the other party's app in a web browser. That will provide a native meeting experience and eliminate the need for a third-party gateway. The vendors expect to launch the feature in early 2020.
Microsoft is working with Zoom to enable the same kind of interoperability, a sign that the video conferencing industry could soon unite around the new method as a standard.
But cloud UC vendors have been promising to make joining meetings quick and easy for years. Large organizations will likely be taking a "wait and see" approach to the latest attempt to do so, said Dion Hinchcliffe, principal analyst at Constellation Research.
Meanwhile, Microsoft also said it would certify Cisco as a partner providing traditional gateway services for interoperability. Plus, it will let customers use Cisco's session border controllers to support calling in Microsoft Teams.
The cooperation between Microsoft and Cisco is welcome news to the many large organizations that use a mix of technologies from both vendors. For Cisco, the initiative could be crucial in helping convince customers to keep their Webex video gear in place.
"What this shows you is that Microsoft is no longer afraid of Cisco," Hinchcliffe said. "The bottom line is, Cisco wants to stay in the game. We are seeing Microsoft and Zoom winning a lot and having Cisco being pulled out."
In April, Slack and Zoom announced that they would align product roadmaps and develop joint marketing strategies.
The team collaboration vendor and the video conferencing provider have maintained a close association for years. The deal reached in April made that relationship formal, bringing together two upstarts that have disrupted their respective markets.
One aspect of the partnership involves better integrations between the two products. The companies have already made it easier to join Zoom meetings from within Slack. In the future, they are planning to power calling in Slack using Zoom Phone.
But analysts are still waiting to see whether Slack and Zoom will pursue joint sales activities, such as offering a discount for buying both products as a bundle.
A Slack-Zoom bundle could help the vendors compete against larger rivals Microsoft and Cisco. But the package would still be missing a calling service capable of appealing to the largest businesses. Zoom's one-year-old telephony offering, Zoom Phone, does not yet offer everything those customers need, said Raúl Castañón-Martinez, analyst at 451 Research.
"While a combined offering is very compelling, I don't think it poses a significant threat to Cisco or Microsoft," Castañón-Martinez said. "Still, this could set the stage for Zoom and Slack to become disruptive in the near future."
For years, RingCentral has relied on Zoom to provide a video conferencing app to its UC-as-a-service customers. Zoom's technology powers an offering called RingCentral Meetings.
Industry: Unified Communications & Cloud Computing
- IAM Consultant- OKTA
- upto €90,000 plus benefits
I am looking for an experienced IAM process Manager to help drive forward a series of IAM implementation for a global Manufacturing business, Ideally you will be skilled with Okta and have knowledge of PAM Solutions, You will be responsible for: Driving the design and continuous improvement of complex IAM solutions in close collaboration with business partners Consult on the optimisation of IAM processes and design proper IT-based solutions to meet availability and quality targets Define technical specifications for SW-development (standards, design patterns, test cases, scenarios) and manage the life cycle of designed solutions Actively scan for relevant innovations and new technologies to identify further potential for improving IAM solutions and processes using OKTA Analyse new features of the regular Okta releases We are looking for someone with strong IAM experience as an Architect, Analyst, Technical Engineer, or similar role in the Identity and Security domain Experience with relevant certifications in development/administration, design and configuration of the Okta IAM platforms Familiar with LCM - joiners, movers, leavers, application federation - SAML, OIDC, SCIM and many other IAM terms Good mix of competences in IAM business process and project management concepts and tools e.g., ServiceNow, Jira, PRINCE2, SCRUM (agile)
- SAP Security Consultant
- upto €70,000 plus benefits
I am looking for an experienced SAP Security Consultant. The ideal candidate will have a strong understanding of SAP security concepts and be able to apply them to real-world scenarios. ideally you will also have experience with Securitybridge or Onapsis, or a similar SAP security tool. Your responsibilities will include: Reviewing and auditing SAP security settings and controls Identifying and remediating security vulnerabilities Implementing security best practices Educating users on SAP security Experience experience in SAP security Experience with Securitybridge or Onapsis, or a similar SAP security tool would be very advantageous Strong understanding of SAP security concepts Excellent problem-solving and analytical skills Excellent communication and presentation skills Fluent in French & English
- Post Grad MSc Cyber security - Junior Cyber Risk Analyst wanted. UK
- United Kingdom
- Entry role
The perfect start to your new Cyber Security Career. Post Graduate Cyber Risk Analyst Wanted. Are you are fresh from earning your Cyber Security MSc and eager to start your career in Cyber Security? We are looking for a recent post graduate to join a forward thinking Cyber Security Consultancy for the ideal entry role into Cyber Security. Whilst employed industry experience is not expected, as full training and support will be provided, a history of recent education in Cyber Security / Cyber Risk is essential. We are looking for someone with an inquisitive mind, who is confident to ask the right questions and who isn't afraid to challenge the status quo. Superb communication skills are a must (in person, written and verbal) This is a UK based role that is remote first with monthly travel (1-2 a month) to meet with the team and in time to meet clients. If you aren’t available to travel this isn’t the opportunity. We are unable to provide VISA sponsorship as there will be a requirement to achieve Security clearance If you're adaptable, open to fresh perspectives, and excited to be part of a forward-thinking team and looking for an opportunity to help make a difference in a Cyber consulting role, this opportunity is for you. For more information apply here……
- Microsoft Exchange Contractor | London | OUTSIDE IR35 | SC Cleared
- OUTSIDE IR35
Microsoft Exchange Contractor | London | OUTSIDE IR35 | SC Cleared • We require someone that has experience of migration exchange from windows server 2012 to 2019. • In depth understand of On-Prem exchange server management and deployment. • Experience migrating On-Prem exchange servers from 2012 upwards. • Secure Email Gateway experience essential Due to the nature of the requirement the individual must be commutable to London 2-3 days a week.