Vonage announces strategic alliance with Grant Thornton to accelerate the digital transformation of financial services organizations
.jpg)
Vonage, a global business cloud communications leader announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience.
Grant Thornton offers a comprehensive range of advisory services to help clients transform their businesses and customer experience by combining business acumen and industry insights. As part of this consulting alliance, Grant Thornton will help Vonage accelerate its UK business performance and market leadership, while Vonage will empower Grant Thornton to enable financial services organizations to drive stronger customer experience and command greater customer loyalty by leveraging digital communications solutions.
Vonage is redefining business communications, helping enterprises use fully integrated unified communications, contact centre and communications APIs to create superior customer experiences. David Royle, Partner at Grant Thornton, comments, “Digital transformation represents one of the most significant and current opportunities in business, to deliver growth and increase value across an organization. Together with Vonage, we are well placed to initiate large-scale technology and digital transformations to help financial organizations compete and thrive in a rapidly evolving market.”
Vonage has also aligned with Grant Thornton for its 2019 Customer Loyalty and Experience Index (CLIX), a report released annually which is actively used by Grant Thornton’s financial services clients as a foundation of their customer strategy. Launching on November 26th at an event hosted at Grant Thornton’s London headquarters, the 2019 CLIX report will provide insights about how the industry is performing across a range of customer-centric measures, including experience, loyalty, care, trust, and reputation. It will also demonstrate ways in which customer experience data can be used to improve businesses’ methods of engagement and comply with regulatory standards, as well as new innovative techniques to facilitate the personalization of each customer engagement.
Mark Summerson, Vice President Global Partners at Vonage, adds, “This collaboration combines the power of Vonage’s flexible cloud communications platform with Grant Thornton’s digital transformation expertise, together with a shared vision to help organizations deliver on their agenda for growth, customer experience and maximizing business performance.
“By 2020, customer experience will surpass price and product as the key brand differentiator, and by doing it well, organizations can drive the customer acquisition, retention and efficiency stats that make leading companies successful. Grant Thornton’s 2019 CLIX report offers an invaluable insight into how customers are performing in the market against measures such as loyalty, experience and sentiment, and the full scale of this challenge, with a downturn in brand perception across industries this year. The data and insights from this report are an excellent resource for organizations to input into business change, planning and delivery.”
Through constant change and disruption in the technology space, Vonage has been leading and evolving with customer needs by helping businesses focus on what really matters – keeping their employees connected to each other and to their own customers and prospects in meaningful ways. A truly unified company that encompasses leading capabilities in unified communications, the contact centre space and the communications API world, Vonage can provide more and faster innovation, enhanced service and support, and unique product capabilities to meet the growing collaboration, communications and customer experience needs of customers around the world. Vonage’s strategic alliance with Grant Thornton allows UK financial services brands to exploit digital communications to get closer to their customers and build meaningful, memorable relationships.
source directorsclub
Industry: Unified Communications News
Latest Jobs
-
- Public Sector Cyber Security Sales | UK
- England
- N/A
-
Public Sector Cyber Security Sales | UK UK | Remote / Hybrid A cyber security provider is seeking a Public Sector Sales professional to drive growth across UK government and public sector organisations. Must have current Cyber Security sales experience. Responsibilities Generate new business selling cyber security solutions into UK public sector Build relationships with CIO, CISO and senior technology stakeholders Manage the full sales cycle from opportunity to contract close Develop pipeline across central government, local government and public sector bodies Support bids, tenders and framework opportunities Experience Proven cyber security sales experience in the UK Track record selling into public sector organisations Familiarity with CCS, G Cloud or other government frameworks Strong stakeholder engagement and deal management skills Location UK based Security Requirements Eligible to obtain UK Security Clearance
-
- Security Architect | MoD - Security Cleared. OUTSIDE IR35 | Hampshire
- N/A
- Outside IR35
-
Security Architect | MOD | Security Cleared | Outside IR35 | Hampshire Commutable The successful candidate must be willing to undergo DV Clearance, ideally already holding active clearance. You will produce high and low level security architecture documentation, guiding and validating designs for systems deployed within sensitive environments. The role requires providing specialist security input into solution design, service transition and change initiatives, working closely with engineering, operations, client and third party stakeholders. You must have current hands on architectural experience, including VMware secure platform design and virtualisation architecture, alongside AWS expertise. This is an outside IR35 contract- 6 month rolling. Part of a longer term MoD project
-
- Active Directory | RBA engineer | UK Remote | SC Clearable
- United Kingdom
- N/A
-
Technical Active Directory (AD) and RBA specialist needed to play a key part in complex, enterprise scale Active Directory and access transformation programmes. You will work alongside senior team, helping reshape access models, modernise legacy directory structures and strengthen security posture across secure environments. This is hands on delivery within high impact projects where your work directly improves access control, compliance and operational resilience. Active UK Security Clearance required. This is a remote role with client travel. Implementation of Role Based Access Control across large AD estates Restructuring complex permission models, security groups and delegated access Supporting domain controller upgrades and core directory improvements Applying security hardening standards and remediating audit findings Enhancing authentication, policy and access governance frameworks Troubleshooting and resolving technical AD challenges within live environments Producing robust technical documentation and identifying project risks You must have the following technical experience Enterprise Active Directory administration Role Based Access and permission remediation OU design and governance Group Policy management Security group delegation models DNS and DHCP services Kerberos authentication / NTLM PowerShell scripting and automation Azure AD | Entra ID Hybrid identity environments Identity Governance PAM
-
- Identity and Access Management Consultant (Saviynt & Microsoft Entra) | UK
- United Kingdom
- N/A
-
Role summary Technical IAM consultant delivering identity governance and cloud identity solutions to enterprise clients. What you will do Implement / Configure / Deploy Saviynt IGA / Microsoft Entra solutions: Lead technical workshops, gather requirements and translate into solution designs. Troubleshoot complex issues, support testing and deployments. Produce technical artefacts and configuration guides. Key skills Hands-on Saviynt IGA experience (workflow, connectors, access governance). Strong practical knowledge of Microsoft Entra ID / Azure AD identity and access controls. Understanding of identity protocols (SAML, OAuth, OpenID Connect) and hybrid identity. Experience with APIs / REST for integrations and automation. What we are looking for Proven delivery experience in IAM / IGA projects, preferably in consulting. Confident communicator with client-facing delivery exposure.