UCaaS provider success relies on 2 key strategies

The cloud communications market is crowded, and it's challenging for vendors to stand out from the competition. J Arnold & Associates analyst Jon Arnold explained in a blog that, to be successful, unified communications-as-a-service providers need to consider more than just today's cloud communications problems. Arnold mapped out two paths to success UCaaS providers can take to differentiate their services.
One approach is to focus on the SMB market. Cloud communications providers focusing on SMBs should closely examine where legacy technology isn't keeping up with newer cloud options, Arnold said. Legacy technology nearing the end of life, especially telephony, is a prime candidate for cloud migration. A cloud option is a quick and easy transition, and since most of the needed core technology lives in the cloud, most SMBs should have the IT budget for the transition, he said.
The second approach is to focus on cloud services beyond telephony. Arnold noted that, while cloud service providers are adept at addressing current business needs, they should focus more on productivity tools if they want to protect their revenue streams.
UCaaS providers need to set their sights on innovations and new technology integrations, such as AI-driven tools, that automate manual tasks, he said.
Read more about how providers can better position themselves for success in the overcrowded cloud communications market.
Why Google should consider acquiring Slack
Team messaging is a highly valued tool for organizations, and Slack has been the reigning champion of that market space for some time. As more vendors began integrating team messaging with other collaboration tools, TalkingPointz analyst Dave Michels speculated whether Google should consider acquiring Slack.
Meetings, telephony and messaging are being integrated into single cohesive platforms, Michels wrote. Slack addresses only the messaging part of the equation and Google offers both meetings and telephony with G Suite and Gmail, he said.
Google needs a strong messaging tool in order to compete with products like Microsoft's Office 365, Michels said. Initially, Google planned to release Hangouts Chat this year, but it is now on hold until sometime in 2020. If Google acquired Slack, it would have an API-rich messaging application to pair with Hangouts Meet, Google Voice and other G Suite apps, he said.
A Slack acquisition could position Google to reach more customers, Michels said. With Microsoft working to push its Office 365 subscribers to Microsoft Teams, a Slack acquisition by Google could increase market competition.
Check out the other factors that could drive Google to acquire Slack.
Poly shows off newest rooms offering
The newest additions to the Poly Studio X Series -- the X30 and X50 video conferencing offerings -- have everything needed for easy setup. A demo of the Poly Studio X Series was the biggest showstopper at the recent 2019 Poly Analyst Event, according to Recon Research analyst Jim Kelly.
The Studio X Series has dedicated Zoom Rooms appliances Kelly described as quick to install, with only three cables required to get one up and running.
What sets the Studio X Series offerings apart from other Zoom Rooms equipment is the built-in computer, said Ira Weinstein, an analyst at Recon Research. The equipment is preloaded with Zoom and has a coordinating touchpad for controls, so an additional tablet or laptop is not required, he said.
While the X30 is intended for smaller huddle spaces of up to four people and the X50 for larger groups of up to eight, Kelly said both systems have the same look and feel.
"What I really liked about them is they have a great design language now," Kelly said. "It's clean. It's sleek. It has a really modern look to it."
source searchunifiedcommunications
Industry: Unified Communications

Latest Jobs
-
- CIAM Architect Azure B2C
- N/A
- N/A
-
We are seeking a highly skilled and experienced Azure B2C CIAM Architect for a contract starting on Jan 2024. As an Azure B2C CIAM Architect, you will be responsible for designing, implementing, and deploying an new Azure B2C Solution . Responsibilities: Design and implement an Azure B2C-based CIAM solution that meets the needs of our clients organization. Maintain and support the Azure B2C-based CIAM solution. Provide training and support to our employees on the use of the CIAM solution. Background designing, implementing, and maintaining CIAM solutions. Experience with cloud-based identity and access management (IAM) solutions. Experience with OAuth, OpenID Connect,and SAML. Excellent written and verbal communication skills
-
- Senior IAM Consultant
- Germany
- Upto €110,000 depending on level of position
-
Senior IAM Consultant is needed to help lead and deploy IAM Projects for this expand IAM Consultancy The ideal candidate will have a deep understanding of IAM concepts and technologies, as well as experience in deploying and managing complex IAM solutions. Responsibilities Lead the deployment of IAM solutions for our clients Work with clients to understand their IAM requirements and design solutions that meet their needs Configure and implement IAM solutions using best practices Integrate IAM solutions with other enterprise systems Provide training and support to clients on the use of IAM solutions Stay up-to-date on the latest IAM technologies and trends We are looking for an experieneced IAM Consutlatn with: Strong understanding of IAM concepts and technologies,including identity lifecycle management,access control,and authentication Experience in deploying and managing complex IAM solutions Experience with IAM products and solutions,such as SailPoint,One Identity Manager,and Azure Active Directory Excellent communication and interpersonal skills Ability to work independently and as part of a team Fluent in German Candidates witll need to live and have the right to work within Germany to be considered.
-
- Security Architect - SOC Design - Outside IR35 London. SC / DV cleared
- London
- Outside IR35
-
Security Architect - With in-depth SOC Design experience needed for Outside IR35 London. SC / DV cleared. 6 month rolling Immediate Experience delivering technical Security Architecture design / assurance of security design with mobile network experience. HLD / LLD Current SC Clearance a must. Willingness to undertake DV. London 3 days a week Immediately interviewing.
-
- Cyber Security Risk Consultant. UK. Hybrid. Home | Work balance
- United Kingdom
- N/A
-
Cyber Security Consultancy - done the right way. Seeking a passionate Cyber Security Risk Consultant who enjoys helping clients make a different to their business. Warning- if you want a large, slow moving, high politics, high travel security consultancy that demands their a pound of flesh this is NOT for you. A successful individual will have experience working with clients to identify business cyber security risk. This is a remote first opportunity which means you will spend the majority of your time working remotely. You will however spend some time meeting clients as well as meeting up with the team on a monthly basis.. Some of the nice to have certifications. CRISC, ISO27001 Lead implementer, CISA, CISM, CISSP Along with dedicated training budgets, unlimited holiday and a structured career path, this opportunity will give a much needed work life balance. Unable to offer Visa sponsorship now or in the future. Apply and book a call in my diary with the below