Zoom Phone takes center stage at Zoomtopia 2019
Zoom is increasingly positioning its nascent cloud calling service as a core part of its portfolio, teeing up the company to clash with partner RingCentral and other leading unified communications providers.
Initially positioned as a lightweight add-on to its video platform, Zoom Phone has quickly evolved into a robust cloud PBX that Zoom hopes every customer will adopt.
The markets for voice and video calling will eventually merge, Zoom CEO Eric Yuan predicted in a keynote address at Zoomtopia 2019, the company's annual user conference.
"If any of you are still using other phone systems -- no matter the first generation, second generation or third generation -- today is the day to start thinking about the Zoom Phone system," Yuan said.
Zoom has had success selling its calling service to companies like Ciena, a telecommunications equipment manufacturer with more than 6,000 employees worldwide. The company decided to invest in Zoom Phone in large part because its users were placing fewer phone calls than ever before.
When its contract with Avaya for an on-premises PBX came up for renewal, Ciena opted to incorporate calling into an app its users already liked and knew how to use, Craig Williams, Ciena's chief information officer, said.
"We had to renew our contract with our voice systems, but no one used voice anymore," Williams said. "When I got here three years ago, we were a voice-only company. And then that changed with video, and now we're a video-first company."
Expansion of Zoom Phone complicates partnerships
In May, Zoom and RingCentral announced a "multi-year" extension of a partnership to package Zoom's video service with RingCentral's cloud calling service, an offering branded as RingCentral Meetings.
In a briefing with reporters and analysts, Yuan said he expected the partnership would continue because "the market is huge." But industry observers suspect Zoom's push into calling will compel RingCentral to find another way to support video conferencing for customers.
Another unanswered question is whether Zoom's foray into calling will affect its relationship with Slack, with whom Zoom entered into a formal partnership to align roadmaps earlier this year.
Zoom has been quietly building out its messaging service, Zoom Chat, in conjunction with its expansion of Zoom Phone. At the conference, Zoom announced it was giving users the ability to comment on messages (creating sub-threads within a group chat) and to react to messages with emojis.
Some companies value having a messaging app that tightly integrates with their meetings and calling services, an offering already supported by Zoom rival Cisco through its Webex platform.
"The more we focus on voice, we need chat," Yuan said. "As we sell more and more phone systems, I think chat will be key for us as well."
But, Yuan said, Zoom doesn't want to compete with Slack, which he described as more of a hub for integrations than a messaging app.
Zoom Phone adds partners, features
Since launching Zoom Phone in early 2019, Zoom has added more than 200 features and certified over 50 phone models for the service, the company said.
This week, the company expanded the offering to Ireland, New Zealand and Puerto Rico and launched a beta version in 11 additional countries. The service is now generally available in six countries, including the United States, Canada, the United Kingdom and Australia.
In those six countries, Zoom acts as a service provider, facilitating access to the Public Switched Telephone Network (PSTN). In locations where it lacks service, Zoom has a program that lets customers connect third-party calling services and infrastructure to Zoom Phone.
Zoom expanded that program this week through partnerships with the service providers NTT and Voxbone. Cloud integration with those providers will let Zoom Phone users connect to the PSTN without the need for an on-premises gateway, or session border controller.
Zoom Phone now has rudimentary integrations with contact center vendors Genesys, Nice inContact and Talkdesk, in addition to previously announced partnerships with Five9 and Twilio. Those integrations provide a SIP connection for transferring calls internally.
Additional Zoom Phone features announced this week include location-based routing, global dial plans and support for Citrix Virtual Desktop Infrastructure.
Zoom Phone still doesn't have as many features as the offerings of calling-focused vendors like RingCentral and 8x8. But the capabilities they lack are generally advanced functions that only a small number of users require, analysts said.
"For Zoom, it's a very important add-on," said Zeus Kerravala, founder of ZK Research. "They certainly don't have all the features, but I'm not sure most companies need them.
Industry: Unified Communications
- Information Security Risk Consultant, London. ISO 27005
REFCH7901 Information Security Risk Consultant, London. ISO 27005 Information Security Risk consultant needed for a London based client. The ability to achieve SC security clearance will be required. ISO 27005 Risk Assessment experience is essential. The role will cover, Risk identification, Assessment and Advisory consulting. This is a client facing role, single client- not multiple. Experience working with multiple teams and internal stakeholders is essential. The information Security Risk Consultant should ideally have a breath of information Security and IT technology based security experience. Prior experience within the public sector is desirable, but not essential. Broad knowledge across Security IT transformation, Cloud is also key. Broad experience across GRC, iso27001, NIST is key. Ongoing support and training provided. Apply today for more information, all details kept in confidence.
- Google Cloud platform Security Engineer, Contract, inside IR35
- United Kingdom
REF CH7897 Google Cloud platform Security Engineer, Contract, Inside IR35 Looking for a Google Cloud platform Security Engineer will define, document, design, implement, harden and generally improve the security capability of a Google Cloud Platform. The ability to configure, and deploy the following Google Cloud Platform security solutioons is essential; Command Security Centre, Cluster Security, APIGEE, GCP Cloud Armor Hands on technical expertise security experience with Terraform, Kubernetes Security, Container (Docker) security, Secret Manager is essential as is experience securing Google Kubernetes Engine Workloads. It is essential that you have a proven track record of securing a GCP environment and expertise in automating that with Terraform. Scripting experience with the above where appropriate is a key ability. You will be highly technical and have the ability to engage with stakeholders to ultimately deliver a secure and hardened Google Cloud Platform.
- IAM Consultant- Identity Governance
- United Kingdom
- Upto £80,000 plus benefits
Identity and Access Management Consutlant is required for this established business who put their employees first. the role entails • Develop and maintain IAM services. • Further develop IAM tool integration with Service Now to provide automated JML processes and application access requests and fulfilment. • Provide guidance over Role Based Access in terms of Location based Roles, Application Roles and Business Roles and act as SME over any future RBAC project. • Work closely with our other Technology teams on integrating IAM services with Technology and business systems to increase efficiency through automation around areas such as JML processes, application access request fulfilment and attestation. • Work with the Governance Risk & Compliance (GRC) team to provide application access attestations and toxic combination alerting and reporting. • Involvement with Identity Management initiatives such as Single Sign On (SSO) and Privileged Access Management (PAM), to ensure security and business processes are in line with industry best practice. • Assist in ensuring that all IAM capabilities are mapped to internal processes, policies, and standards. Develop metrics to measure and improve the alignment. • Complete monthly review and report on sensitive group access, i.e., service accounts, admin accounts, etc. validating I&O processes are effective. • Provide information to both internal and external Auditors in response to findings. • Collate audit evidence for AAF audit and control reviews, taking responsibility for identifying service and process improvements to ensure compliance with our controls and standards. We are looking for someone with Hands on technical experience with the IAM tools, you need to have been involved in the integration of the IAM solution into 3rd party software like Servicenow, You will have worked with an IAM tools that are focused into Identity Goveranance, like RSA, CA Identity Suite, Fischer Identity, Hid Global, IBM IGL, Net IQ Identity Goverance, Omada, Ping or Oracle Post covid, this role will invovle a mix of home and office work, the business have a number of office spread across the UK so locaton is flexible for this position
- Sales Executive- SaaS/ Cloud/ Telecommunications Services
- Upto €80,000
A great opportunity has arisen for an expanding Cloud connectivity provider to join their German sales team to help them develop new business into the DACH region, They are looking for an agile and highly driven sales professional to win new enterprise business across the DACH region, with a particular focus on Switzerland. This is an opportunity to take part in help to shape the future of cloud native connectivity. This is a Hybrid role with a mix of account management and new business hunting, so are looking for people who enjoying doing both roles. This is a great opportunity to join a business that is growing and is still in early stages of it European growth phase, where you career will grow with the business If you are a highly motivated and driven individual with experience in selling either Telecommunication, cloud or security solutions and are seeking a sales role working with cutting edge technology in a fast-paced environment this role could be for you. Send your CV and we will call you back to discuss the opportunity in more depth