Puzzel appoints Rob Wiles as Partner Director
Puzzel, a leading cloud-based contact centre software provider, has appointed Rob Wiles as Partner Channel Director. In this role, Wiles will draw on his 20 years’ experience in unified communications and the contact centre industry to build a brand-new partner programme across Europe, to fuel the company’s ambitious growth plans over the next 3 years. During his career, Wiles has held a variety of roles covering high touch sales, distribution and vendor channel management. He joins Puzzel from Unify, part of the Atos group, where he was VP Channel Sales – UK & Ireland. Prior to Unify, he spent time at ShoreTel before becoming Head of Channel at unified communications and managed service provider APSL.
Puzzel’s new channel strategy is focused on the creation of a collaborative partner eco-system. Different to most partner programmes there are five types of partner which complement each other’s products and services and each organisation can determine its own level of engagement with Puzzel to best suit its individual business models. This gives partners the freedom to generate new revenue streams while effectively protecting margins and ensuring their offerings stand apart from the competition. All partners will benefit from Puzzel’s heritage and proven track record as a pioneer of cloud-based contact centre solutions that today combine omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.
Rob Wiles said, “Joining Puzzel is a brilliant opportunity to build something completely different from the ground up. Our aim is not to recruit 100s of partners but provide organisations with an opportunity to be part of a supportive Puzzel eco-system where they can enjoy exceptional engagement from us, positive commercials and trusted technology. We are taking a completely different approach. We won’t just partner, we will truly engage with people to achieve coverage and scale in today’s competitive marketplace. By creating a collaborative partner network, organisations have everything they need to build a contact centre where employees and the organisation flourish.”
Puzzel’s five-tier partner eco-system encompasses:
- Influencer partners – such as industry consultants, analysts and social media experts
- Referral partners – including traditional VARs or individual organisations that might have a specialist vertical market solution. While not directly involved in the sales process, these partners will benefit from commission paid on the sales of their products and services
- Alliance partners – offering complementary technologies to supplement Puzzel’s core portfolio
- Value partners – with expertise in providing specialist customer experience consultancy, these have the potential to create their own IT solutions for a Puzzel contact centre but benefit from an effective route to market through the newly launched Puzzel Marketplace
- Wholesale partners – there to support smaller partner organisations who want to be part of the Puzzel partner community but need the backing of a larger company.
Commenting on the new appointment, Børge Astrup, CEO of Puzzel said, “We are delighted to welcome Rob to our management team. He has the experience, drive and commitment to boost Puzzel’s standing in the partner channel and across the industry as a whole. We have confidence in his abilities to lead by example and spearhead a completely new channel programme that is revolutionising the way organisations work with their partners and the way partners work with each other. Rob’s progressive approach is a fundamental cornerstone of our success and we trust him to build a successful team that delivers outstanding results.”
Today’s announcement follows the launch of Puzzel Marketplace last month, an essential element of the company’s new partner strategy. Puzzel Marketplace allows organisations to take advantage of connected cloud applications through a global network of partners. The carefully selected portfolio of solutions offers everyone from IT administrators in small companies to seasoned enterprise architects, in large multinational organisations, easy access to the best value-added Puzzel applications and trusted third-party solutions, all in one place.
Industry: Unified Communications
- IAM Consultant- One Identity Manager- UK Wide
- Upto £75,000 plus excellent benefits
One Identity IAM consultant is needed for this expanding UK based business, you will be responsible for: Developing and Supporting the Identity and Access management system based-on One Identity products Active Roles Server and Identity Manager. Further develop One Identity Manager’s integration with Service Now to provide automated JML processes and application access requests and fulfilment. Work across the business ensuring that the IAM solutions integrates into both the technology and business systems and processes, ideally automating as mush as possible. Work with the Governance Risk & Compliance (GRC) team to provide application access attestations and toxic combination alerting and reporting. Work on a mixture of IAM related projects to help to integrate new ideas and technology into the business to ensure the business stays fully compliant Assist in ensuring that all IAM capabilities are mapped to internal processes, policies, and standards. Develop metrics to measure and improve and also compile reports around the solution If you are interested in this opportunity we are looking for someone who is skilled within Identity Acess management, you will need to have worked with the One Identity product, ideally both Active Roles Server and Identity Manager Experience in managing and integrating with Microsoft systems (on-premise and cloud), such as Active Directory, Exchange, Office, SharePoint, etc.
- SailPoint Integration Consultant
- Upto £75000 plus benefits
SailPoint Integration Consultant. SailPoint Integration Consultant is needed for this expanding service business to help them with complex deployment with their FTSE focused customer base. They are looking for experienced SailPoint Integration Consultants who have: • Strong solution designing experience with in depth understanding of IAM concepts and thorough understanding of Sailpoint domain. • Thorough understanding of Identity and Access Governance concepts • Leading and creating Identity & Access Management (IAM) technical architecture • Secure by Design principles in Identify Access management, Privilege Access management • Familiar with cloud architectures, data management and source control from a security perspective. This is a great opportunity to join a business that is growing and looking for individuals who want to grow and develop and work on some of the most complex Sailpoint deployments.
- CyberArk Integration Consultant
- Greater London
- upto 75,000 plus benefits
CyberArk Integration Consultant. CyberArk Integration Consultant is needed for this expanding service business to help them with complex deployment with their FTSE focused customer base. They are looking for experienced CyberArk Integration Consultants who have: • Strong solution designing experience with in depth understanding of IAM concepts and thorough understanding of CyberArk domain. • Thorough understanding of Identity and Access Governance concepts • Leading and creating Identity & Access Management (IAM) technical architecture • Secure by Design principles in Identify Access management, Privilege Access management • Familiar with cloud architectures, data management and source control from a security perspective. This is a great opportunity to join a business that is growing and looking for individuals who want to grow and develop and work on some of the most complex CyberArk deployments.
- Penetration Tester, UK based. Ability to achieve SC clearance
- United Kingdom
Experienced Penetration tester- UK based with the ability to achieve SC clearance. On-going training and development and paid certifications / renewals. Interested to hear from all areas of penetration testing, web app, infrastructure, mobile, etc. MUST have current hands on experience delivering penetration testing. Ideally from a consultancy background with experience working with multiple clients. OSCP / CREST / CHECK / Tigerscheme penetration testing experience / certifications desirable. Apply today for more details. All information kept in the strictest of confidence.