Future-proofing unified communications; from telephony to the workspaces of the future
Hearing the phrase B2B unified communications (UC) conjures up images of the traditional conference call - hammering in the random passcode, stating your name, sitting back and listening to the copyright-free piece of salsa music until others join and the conference call starts. Perhaps you’ve sat waiting for the other person, staring at the telephone, sending hopeful emails to remind them of the call whilst you sit thinking about all the other things you could be doing.
The reality is vastly different for those who work in the industry; this image is now largely redundant owing to the ever-increasing rate of technological improvement and the considerable overlap between UC systems and consumer technology. WhatsApp, Facebook Messenger, and direct messaging on Twitter and Instagram have introduced digitally connected ways of communicating with friends and peers, which are now taking root in the workplace.
The increasing use of technology and the influence of consumer tech can be felt in instant messaging, voiceover IP telephony, video conferencing, artificial intelligence (AI)-driven voice, unified messaging, speech recognition and presence information. They’re all examples of immersive communication technologies, which feature in the complex and expansive UC landscape. As the lines between business and consumer communications blur, listening to the mind-numbing salsa music whilst waiting for someone to join a conference call is quickly becoming a thing of the past.
Coordinating communications is essential for mitigating inefficiencies in the workplace. Convenience becomes key as the immediacy of communications akin to social media are ingrained into the workplace. Using these technologies effectively optimises business operations, reduces costs and enhances productivity.
It is not just a change in technology which we need to think about but the way in which communications is thought about as a whole. A seismic shift in the workplace has taken place; gone are the days of a massive block of offices. The workforce is now dispersed across different countries and time zones and the nature of work has changed too, with an increasing amount of people working from home or inflexible co-working spaces. This is also a workforce that, with those entering the workplace, have grown up using consumer technology. Subsequently, consumer communication tools are being increasingly relied upon to support this new working environment; these are insecure, which is far from ideal.
As such, businesses need to understand how to use UC systems to facilitate the modern workplace. For those in charge of this, they need to consider three key components for any UC they want to bring onboard – invisibility, time-saving capabilities and moving work into a collaborative space online.
Modern, consumer-first UC are evolving to use AI, voice recognition and near-instantaneous transcription services enable communications to be as seamless as possible. The hum of communications operating in the background of businesses is the key to their success. This expanding communications horizon is transforming the way that businesses operate. Paradoxically, UC systems should be invisible – as they become more ubiquitous in the workplace, the less you engage with the products, the better they actually perform.
These integrated systems are designed to run alongside ongoing business activity. Voice activation negates the need for time-consuming organisation as it can be used to coordinate appointments or send reminders, for example. Clunky operating systems will become a thing of the past, as speech recognition technology simplifies activities and ensures that you never miss an opportunity. UC allows automation to lie just beneath the service, prompting efficiency in the workplace and freeing up time to focus on achieving business goals.
Using UC in the workplace saves time and simplifies activities. The capabilities of UC now span well beyond facilitating conference calls; it also can help seamlessly set calls up, provides support during the call and follow-up services including recordings and transcriptions. The technology supports moving from one communication platform to another instantaneously – a user can transfer from email to voice call or video conference without interruption, for example. Presence management ensures someone is at the end of the line before you call them, a crucial element which saves everyone time.
The ability to transform text-to-speech is another time-saving mechanism of UC because people can listen to messages on the move. Click-to-dial technology makes calls quick and easy, using a mouse to hover over a number reveals a pop up which creates a ‘call’ option, the number is then automatically dialled when you pick up the phone. As well as transforming the text into speech, UC systems can also change speech into text, providing accurate and prompt transcriptions to all involved. Smarter working solutions are offered throughout the entire lifecycle of connection which improves the efficiency of conference calls.
Moving work into a collaborative space online
As businesses increasingly conduct operations in the virtual space, there is a greater need for efficient technological communication infrastructure. SMS, group chats, instant messaging and call recording are essential communications features that support virtual business operations. UC allows work to be hosted online in a collaborative space. Interactive whiteboards and document management reduce the amount of back-and-forth version sharing between colleagues, eliminating confusion and ensuring the right people can access the right information within the business.
UC technologies can be used almost anywhere making them vital for the modern workforce which is often physically disparate - streamlined communications enhance collaboration for those who work remotely which reduces travel cost and time for businesses. Working together in this way can break down departmental silos and increase productivity. AI-driven communications can improve virtual meetings by providing participants with information about those in attendance, gathered from social media and other online sources. The collaborative structures of UC are essential tools for addressing the changing needs of companies and their staff in the digital age. The capabilities of such are collapsing time and space constraints by bringing remote workers closer together and enhancing the information available to them.
UC is a rapidly evolving field. The immediacy ingrained into digital consumer communications is transforming business interactions, creating a definite shift away from the inefficient conference call. Communications are now more collaborative, productive, streamlined and efficient, which allows businesses to focus on achieving objectives. UC transforms businesses into seamless operations where fewer interventions are effective. As automation becomes deeply ingrained into workplace communications, there’s no doubt that more businesses will prosper – a welcome move for everyone.
- Information Security Risk Consultant, London. ISO 27005
REFCH7901 Information Security Risk Consultant, London. ISO 27005 Information Security Risk consultant needed for a London based client. The ability to achieve SC security clearance will be required. ISO 27005 Risk Assessment experience is essential. The role will cover, Risk identification, Assessment and Advisory consulting. This is a client facing role, single client- not multiple. Experience working with multiple teams and internal stakeholders is essential. The information Security Risk Consultant should ideally have a breath of information Security and IT technology based security experience. Prior experience within the public sector is desirable, but not essential. Broad knowledge across Security IT transformation, Cloud is also key. Broad experience across GRC, iso27001, NIST is key. Ongoing support and training provided. Apply today for more information, all details kept in confidence.
- Google Cloud platform Security Engineer, Contract, inside IR35
- United Kingdom
REF CH7897 Google Cloud platform Security Engineer, Contract, Inside IR35 Looking for a Google Cloud platform Security Engineer will define, document, design, implement, harden and generally improve the security capability of a Google Cloud Platform. The ability to configure, and deploy the following Google Cloud Platform security solutioons is essential; Command Security Centre, Cluster Security, APIGEE, GCP Cloud Armor Hands on technical expertise security experience with Terraform, Kubernetes Security, Container (Docker) security, Secret Manager is essential as is experience securing Google Kubernetes Engine Workloads. It is essential that you have a proven track record of securing a GCP environment and expertise in automating that with Terraform. Scripting experience with the above where appropriate is a key ability. You will be highly technical and have the ability to engage with stakeholders to ultimately deliver a secure and hardened Google Cloud Platform.
- Security Analyst, London. Financial Services. End user.
CH7885. Security Analyst, London. Financial Services. End user. Immediate role. £55,000 Security Analyst needed to monitor and manage a security suite of tools within Financial Servicecs end user . The Security Analyst will be responsible monitoring, configuring, fine tuning, incident management and generally improving the security tool capability. Specific experience with CyberArk, Tripwire Log Center and Tripwire Enterprise is highly desirable). Current experience with Vulnerability management and penetration testing is highly desirable. Specifically the ability to effectively manage 3rd party pen tests. You will be working within a specialist security team reporting to the CISO. Experience working within a regulated end user environment within financial services is highly desirable. This role will run a hyrbid working schedule, partly remote, partly office based in London (once permitted) This is an exclusive role to DCL Search & Selection. https://calendly.com/chris-holt/call-with-chris-holt-dcl-search
- IAM Consultant- Identity Governance
- United Kingdom
- Upto £80,000 plus benefits
Identity and Access Management Consutlant is required for this established business who put their employees first. the role entails • Develop and maintain IAM services. • Further develop IAM tool integration with Service Now to provide automated JML processes and application access requests and fulfilment. • Provide guidance over Role Based Access in terms of Location based Roles, Application Roles and Business Roles and act as SME over any future RBAC project. • Work closely with our other Technology teams on integrating IAM services with Technology and business systems to increase efficiency through automation around areas such as JML processes, application access request fulfilment and attestation. • Work with the Governance Risk & Compliance (GRC) team to provide application access attestations and toxic combination alerting and reporting. • Involvement with Identity Management initiatives such as Single Sign On (SSO) and Privileged Access Management (PAM), to ensure security and business processes are in line with industry best practice. • Assist in ensuring that all IAM capabilities are mapped to internal processes, policies, and standards. Develop metrics to measure and improve the alignment. • Complete monthly review and report on sensitive group access, i.e., service accounts, admin accounts, etc. validating I&O processes are effective. • Provide information to both internal and external Auditors in response to findings. • Collate audit evidence for AAF audit and control reviews, taking responsibility for identifying service and process improvements to ensure compliance with our controls and standards. We are looking for someone with Hands on technical experience with the IAM tools, you need to have been involved in the integration of the IAM solution into 3rd party software like Servicenow, You will have worked with an IAM tools that are focused into Identity Goveranance, like RSA, CA Identity Suite, Fischer Identity, Hid Global, IBM IGL, Net IQ Identity Goverance, Omada, Ping or Oracle Post covid, this role will invovle a mix of home and office work, the business have a number of office spread across the UK so locaton is flexible for this position