Acquisition Expands Enghouse Contact Centre Presence In France
.jpg)
Enghouse Systems Limited announced this week it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France.
With trailing annual revenue of approximately $13.0 million, Eptica is a leading provider of customer engagement software. Powered by artificial intelligence ("AI"), it enables businesses to make the customer experience a key link in their value chain. The omni-channel and multi-lingual platform covers email, web, social media, web chat and agent channels, and allows organizations to improve customer engagement and increase efficiency particularly in distributed organizations. The platform drives sales by delivering fast and personalized responses to customer queries through their channel of choice.
The focus of the platform is enhanced customer service. The design is based on AI, automatic natural language processing, machine learning and text analytics. It also incorporates a centralized knowledge base to ensure meaningful conversations and multi-channel consistency. The company serves over 200 customers, including leading brands in sectors such as banking, insurance, retail, tourism and government.
"Eptica provides an important entry point into the French market for organic and acquisitive expansion," said Steve Sadler, Chairman & CEO of Enghouse. "We are very pleased to welcome Eptica's customers and employees to the Enghouse Interactive organization."
"We are delighted to join Enghouse, and look forward to growing with access to Enghouse products and through acquisitions," said Olivier Njamfa, CEO of Eptica. "We can combine the Eptica product suite with the complementary Enghouse contact center product into an effective solution for this market."
source prnewswire
Industry: Unified Communications
Latest Jobs
-
- Outside IR 35 contract- Threat & vulnerability analyst - SC CLEARED UK REMOTE
- N/A
- £550
-
6 month rolling contract Outside IR35- immediate start. Threat and Vulnerability Analyst. Tenable.sc experience needed. The ability to deploy agent, configure environments, run active and passive scans, produce reports and prioritise remediation activities based on output Current and ACTIVE clearance is required
-
- Chief Information Security Officer- CISO. London
- London
- N/A
-
Chief Information Security Officer (CISO) is needed to join a senior leadership team that is driving change across a London based FTSE business. You will have responsibility and accountability to define and execute an information & Cyber Security strategy. To be successful you should have the following experience; Experience defining, presenting and executing against your information AND cyber security strategy. Experience delivering / managing functions across information security GRC / Audit and technical Cyber Security capabilities. Senior stakeholder management to the executive committee. Embedding Info / cyber security within a Cloud focused environment. Further develop, expand and mature the information / cyber security function | team. Be able to regularly commute to London Financial services experience is desirable. If this sounds like an opportunity you are interested in then please use the below form to schedule a call. This is an exclusive project to DCL Search. All conversations are kept in confidence.
-
- IAM Business Analyst- ForgeRock
- European Union
- £500 per day
-
IAM Business Analyst with ForgeRock experience is need for a 12 months contract The client is in the middle of a large scale ForgeRock deployment and the BA will sit between the technical teams and the business helping to ensure the project is a success You will need to be a strong business communicator and have experience of mapping business needs against ForgeRock features This will be a remote project dealing with teams in different geographies, you must have strong English communications skills and be happy working remotely and able to be proactive to ensure your side of the project is a success
-
- Java Developer
- United Kingdom
- upto £55,000 plus good benefits
-
Home based opportunity for an experinced Java Developer to become involved in a number of large scale national IAM projects Duties include · Development and maintenance of source code for our customers IAM deployments · Have a good understanding of testing frameworks and methodologies and are able to test solutions within you own work and others · Ability to create clean code according to good coding standards · Create easy to follow documentation You don' need to have experience within the Identity Access Management space but it would be beneficial we are looking for people with · Java experienced ideally Java 11 · preferably experience in some of the following: Maven, Gradle, PHP, Lua scripting, C#, Spring Boot/Spring, OGNL, or Groovy · experience of working with one or more of: creating/consuming REST APIs LDAP SQL encryption Identity Protocols (SAML, OAuth, OIDC, SCIM etc) · good knowledge of development methodologies with regards to the end user experience For more details please send your CV and we will come back to you