VvAA Groep B.V to transform service experience and performance with Vonage's NewVoiceMedia solution

Vonage, a global business cloud communications leader, have this week announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience.
VvAA Groep B.V is a member organization and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group's main objective was to provide a state-of-the-art experience for its members and customers while strengthening its performance, operational efficiencies and team productivity. Following a market evaluation, the company implemented Vonage's contact center solution for its Salesforce integration and rich functionality.
Freek Roelofs, member of the Executive Board at VvAA Groep B.V, comments, "We wanted to raise the bar on the experience for our members and customers with the introduction of Vonage's contact center solution integrated with Salesforce. Implementing the new contact center technology across our business will enable our advisors to improve the quality of each call they have, and also boost our service in terms of our processes. This is an investment in our relationship with our members and customers and we look forward to making this transformation."
VvAA Groep's advisors will now benefit from immediate access to a customer's entire history of interactions, and inbound calls can be dynamically managed and routed, ensuring callers are connected to the most appropriate agent – improving handling time and customer satisfaction. The routing capabilities of Vonage's solution can also help optimize performance by identifying callers who have previously received a quote and routing them directly to the account team or assigning them higher priority in the queue.
All advisors can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. The platform offers a real-time window into the entire contact center operation, so agents can be easily managed, and call recordings together with customizable reports allow the company to understand where improvement opportunities exist.
Paul Turner, VP Benelux and Nordics at Vonage, adds, "We are pleased to have been chosen as an important partner of VvAA Groep B.V and look forward to seeing the company transform its member and customer experience, together with its business efficiencies. Salesforce integration is central to Vonage's contact center solution, enabling businesses like VvAA Groep to create customer experiences that help them serve better and sell more. Our solution integrates effectively, for better access to rich customer data, from which agents can make personal connections through every channel."
source prnewswire
Industry: Unified Communications News

Latest Jobs
-
- Outside IR 35 CONTRACT SC CLEARED Cyber Security Operations Analyst SPLUNK ES- UK REMOTE- £500 a day.
- N/A
- 500
-
6 month contract Outside IR35 Operational Cyber Security Analyst. Hands on Splunk Security Enterprise and Security clearance is required As is someone that holds SC clearance. SOC and Vulnerability management experience. Vulnerability Analysis / Management - Tenable
-
- SailPoint Consultant
- Sweden
- Upto €80,000
-
SailPoint Consultant is need for this rapidly expanding global business, The business is currently in the middle of a SailPoint Deployment, they require an experienced Consultant who is able to help them on this Journey You will be responsible for helping to configure and deploy SailPoint as well as on board applications onto the platform You will also work with the business to understand workflow and process to help align the way the business works to ensure that the business gets the most from the deployment We are looking for an experienced SailPoint consultant who has experience with both Deployment and BAU work and is interested in joining a business which is at the start of an interesting IAM Journey
-
- SOC Manager Security Operations. SIEM, Threat / Vulnerability, IR, SOC Service- Exclusive
- United Kingdom
- 90,000+
-
SOC Manager- SIEM, Threat / Vulnerability, Incident response. Exclusive Project. Management and on growth growth of Security Operations Centre capability. Managing and maturing the team, technical services line and fronting client engagements where needed. An in-depth technical background is essential, experience across SOC SIEM/ Threat Hunting (IR) tools, processes, techniques, operational is a MUST. The role will include, but not limited to; evolving the technical process, building operational capability, managing and hiring team, involved at a high level overviewing policy/playbooks, fine turning of the go-to-market collateral etc.
-
- Contact 12 month- Security Operations- Tanium Engineer / Analyst.
- United Kingdom
- Dependent on experience
-
Security Operations engineer / Analyst with Tanium for a 12 month contract. Experience configuring using, managing, supporting troubleshooting Tanium's suite of end point solutions is essential. The opportunity is due to a client expanding its international capability to a follow the sun model. To be involved in spinning up a European capability. Based in the UK. English essential and ideally being fluent in French.