Balancing Business Budgets: why UCaaS could be the answer
By Richard Buxton, Head of Collaboration at Node4.
New technologies are always shaping and moulding the business landscape – including the Unified Communications (UC) space. Think about it, in this day and age, it’s safe to assume that in nine out of ten work meetings, there will be at least one person dialled in remotely, whether it be visually or audibly. With flexible working becoming more common, it’s rare that a meeting will be entirely ‘in-person’.
There are so many different tools and technologies that can enable this, and these tools, when used correctly, can help improve the experience for everyone. Gone are the days of unreliable, unbearable dial-in connections – now we can have a fully immersive experience, regardless of location or device. But while the deployment of UC is continuing to rise, new evidence suggests that there are still plenty of barriers in the way that could potentially be hindering adoption.
So, what are the biggest challenges businesses are facing when it comes to adopting UC? And what is the most efficient, cost-effective way to overcome them?
The proof is in the research
New research published by Node4 suggests that, although there is not one factor singularly responsible for holding back UC investment, the biggest limitation was in fact monthly costs, with 31% of respondents agreeing. When it comes to IT budgets, it’s no surprise that UC isn’t at the top of the list, however, with the growing need for collaboration in the workplace, it’s important that businesses ensure they are allocating budget to allow this to happen as easily and as smoothly as possible.
Additionally, the report found that other barriers in the way of adoption were scalability (20%), user training (19%), the need to deal with multiple vendors (19%), and poor data sharing abilities (19%). Taking all of this into account, businesses should be looking at how they can best overcome these hurdles, especially as UC provides so many benefits for employees and businesses striving to be agile.
When it comes to business, communication is key, especially with employees working remotely. So, the Collaboration industry can easily begin to tackle some of these issues head-on. One of the biggest drivers behind remote and flexible working has been the advent of cloud technology, which enables easily accessible services and solutions at a competitive price. The UC industry, then, can take all of this into account and offer a cost-effective, easy to use and scalable solution – Unified Communications as a Service (UCaaS).
Becoming an agile business, at a fraction of the cost
Essentially, UCaaS delivers collaboration technology such as voice, messaging, file sharing, video conferencing and collaboration, all via a cloud model from a single application or platform. This enables employees in the meeting to interact quickly and in multiple different ways, all from a cost-efficient platform.
UCaaS, therefore, enables users to be more productive and efficient when working remotely, supporting a more agile business approach. Gartner has even predicted that there will be a firm increase in UC spending, and the industry has already seen that the migration from on-premises UC solutions to a cloud-first model – such as UCaaS – is well underway. UCaaS is the perfect answer to businesses keen to adopt the much sought after ‘agile’ approach.
UCaaS solutions are also light on capital expenditure, meaning that it directly helps businesses get over the biggest limitation they were initially facing. Additionally, a hosted UCaaS solution enables access to the latest functionality, means less internal business admin, a guaranteed service level agreement (SLA), and a level of expertise that can be hard to achieve internally – particularly when it comes to smaller businesses. Again, this deals with some of the previously mentioned setbacks suggested in Node4’s research, as there will be no need to deal with multiple vendors and user training is kept to a minimum.
Other business benefits include companies being able to connect to any device and collaborate across one service, being able to control cost spikes, detect inefficiencies and manage calls better, and allowing employees to securely file and connect easily – no matter where they are.
However, with there being so many UCaaS providers and solutions available on the market, and with businesses facing issues such as cloud integration, security, compliance and support – where can organisations begin when it comes to comparing all of the options out there, and how can they tell if it’ll be worth the investment?
Comparing the UCaaS market
The best place to start when it comes to comparing UCaaS providers is starting with what you know best. Your business. Think about what you want to achieve out of adopting UCaaS and set yourself come targets and expectations that are practical and achievable in both the short and long term.
Planning against these targets will help businesses keep on track by accurately and consistently measuring the impact of the strategy. It will ensure that the third-party solutions will align with business needs, and that everything stays within budget.
It’s also important to keep some specific considerations in mind. Having a list of UCaaS applications offered can make it easier to decide whether the provider meets or exceeds the functionality requirements. The cost will also be a key factor, as some providers will only offer the required functionality at a premium cost. There may have to be some compromising on the cost, but make sure you’ve researched into it fully.
Also, when you’re relying on a third-party provider to deliver business-critical functionality, such as UCaaS, having solid SLAs are essential to ensuring uptime and performance meet your business requirements. Additionally, check out the network access requirements. How much access to your network does the provider need in order to implement and support its UCaaS solution? How does this impact on your business’ security and compliance posture?
It’s important to take all of this into account when looking for a UCaaS provider. Finding one that suits all of your specific business needs, while staying in budget, can seem like a mammoth task, but keeping the above considerations in mind can take away a lot of the pain.
Additionally, once you’ve chosen your UCaaS provider, possibly the best advice out there is to simply find out every last thing your chosen technology can deliver and make sure that everyone has user training so you can really get your ROI. If all employees understand the technology, it can help smooth out any difficulties and consistently deliver a rich user experience for every meeting. In addition, your chosen provider should offer ongoing consultancy to ensure that users adopt the features that have been purchased.
Achieving the dream, connected workforce
Since the first IP-based voice networks were built over 20 years ago, Unified Communications has come a long way. Around two million businesses in the UK alone have adopted hosted voice– and it’s predicted that by 2020, 50% of businesses will have taken on hosted solutions.
We have now entered the modern era of the ‘connected employee’, and UC has helped to usher this in by allowing a more agile and flexible working culture within many businesses. By investing in the right UCaaS solution, businesses can embrace and drive this ‘new normal’ into the next generation of UC and collaboration, benefiting both your employees and the business as a whole.
source bdaily
Industry: Unified Communications
Latest Jobs
-
- Public Sector Cyber Security Sales | UK
- England
- N/A
-
Public Sector Cyber Security Sales | UK UK | Remote / Hybrid A cyber security provider is seeking a Public Sector Sales professional to drive growth across UK government and public sector organisations. Must have current Cyber Security sales experience. Responsibilities Generate new business selling cyber security solutions into UK public sector Build relationships with CIO, CISO and senior technology stakeholders Manage the full sales cycle from opportunity to contract close Develop pipeline across central government, local government and public sector bodies Support bids, tenders and framework opportunities Experience Proven cyber security sales experience in the UK Track record selling into public sector organisations Familiarity with CCS, G Cloud or other government frameworks Strong stakeholder engagement and deal management skills Location UK based Security Requirements Eligible to obtain UK Security Clearance
-
- Security Architect | MoD - Security Cleared. OUTSIDE IR35 | Hampshire
- N/A
- Outside IR35
-
Security Architect | MOD | Security Cleared | Outside IR35 | Hampshire Commutable The successful candidate must be willing to undergo DV Clearance, ideally already holding active clearance. You will produce high and low level security architecture documentation, guiding and validating designs for systems deployed within sensitive environments. The role requires providing specialist security input into solution design, service transition and change initiatives, working closely with engineering, operations, client and third party stakeholders. You must have current hands on architectural experience, including VMware secure platform design and virtualisation architecture, alongside AWS expertise. This is an outside IR35 contract- 6 month rolling. Part of a longer term MoD project
-
- Active Directory | RBA engineer | UK Remote | SC Clearable
- United Kingdom
- N/A
-
Technical Active Directory (AD) and RBA specialist needed to play a key part in complex, enterprise scale Active Directory and access transformation programmes. You will work alongside senior team, helping reshape access models, modernise legacy directory structures and strengthen security posture across secure environments. This is hands on delivery within high impact projects where your work directly improves access control, compliance and operational resilience. Active UK Security Clearance required. This is a remote role with client travel. Implementation of Role Based Access Control across large AD estates Restructuring complex permission models, security groups and delegated access Supporting domain controller upgrades and core directory improvements Applying security hardening standards and remediating audit findings Enhancing authentication, policy and access governance frameworks Troubleshooting and resolving technical AD challenges within live environments Producing robust technical documentation and identifying project risks You must have the following technical experience Enterprise Active Directory administration Role Based Access and permission remediation OU design and governance Group Policy management Security group delegation models DNS and DHCP services Kerberos authentication / NTLM PowerShell scripting and automation Azure AD | Entra ID Hybrid identity environments Identity Governance PAM
-
- Identity and Access Management Consultant (Saviynt & Microsoft Entra) | UK
- United Kingdom
- N/A
-
Role summary Technical IAM consultant delivering identity governance and cloud identity solutions to enterprise clients. What you will do Implement / Configure / Deploy Saviynt IGA / Microsoft Entra solutions: Lead technical workshops, gather requirements and translate into solution designs. Troubleshoot complex issues, support testing and deployments. Produce technical artefacts and configuration guides. Key skills Hands-on Saviynt IGA experience (workflow, connectors, access governance). Strong practical knowledge of Microsoft Entra ID / Azure AD identity and access controls. Understanding of identity protocols (SAML, OAuth, OpenID Connect) and hybrid identity. Experience with APIs / REST for integrations and automation. What we are looking for Proven delivery experience in IAM / IGA projects, preferably in consulting. Confident communicator with client-facing delivery exposure.