Balancing Business Budgets: why UCaaS could be the answer
By Richard Buxton, Head of Collaboration at Node4.
New technologies are always shaping and moulding the business landscape – including the Unified Communications (UC) space. Think about it, in this day and age, it’s safe to assume that in nine out of ten work meetings, there will be at least one person dialled in remotely, whether it be visually or audibly. With flexible working becoming more common, it’s rare that a meeting will be entirely ‘in-person’.
There are so many different tools and technologies that can enable this, and these tools, when used correctly, can help improve the experience for everyone. Gone are the days of unreliable, unbearable dial-in connections – now we can have a fully immersive experience, regardless of location or device. But while the deployment of UC is continuing to rise, new evidence suggests that there are still plenty of barriers in the way that could potentially be hindering adoption.
So, what are the biggest challenges businesses are facing when it comes to adopting UC? And what is the most efficient, cost-effective way to overcome them?
The proof is in the research
New research published by Node4 suggests that, although there is not one factor singularly responsible for holding back UC investment, the biggest limitation was in fact monthly costs, with 31% of respondents agreeing. When it comes to IT budgets, it’s no surprise that UC isn’t at the top of the list, however, with the growing need for collaboration in the workplace, it’s important that businesses ensure they are allocating budget to allow this to happen as easily and as smoothly as possible.
Additionally, the report found that other barriers in the way of adoption were scalability (20%), user training (19%), the need to deal with multiple vendors (19%), and poor data sharing abilities (19%). Taking all of this into account, businesses should be looking at how they can best overcome these hurdles, especially as UC provides so many benefits for employees and businesses striving to be agile.
When it comes to business, communication is key, especially with employees working remotely. So, the Collaboration industry can easily begin to tackle some of these issues head-on. One of the biggest drivers behind remote and flexible working has been the advent of cloud technology, which enables easily accessible services and solutions at a competitive price. The UC industry, then, can take all of this into account and offer a cost-effective, easy to use and scalable solution – Unified Communications as a Service (UCaaS).
Becoming an agile business, at a fraction of the cost
Essentially, UCaaS delivers collaboration technology such as voice, messaging, file sharing, video conferencing and collaboration, all via a cloud model from a single application or platform. This enables employees in the meeting to interact quickly and in multiple different ways, all from a cost-efficient platform.
UCaaS, therefore, enables users to be more productive and efficient when working remotely, supporting a more agile business approach. Gartner has even predicted that there will be a firm increase in UC spending, and the industry has already seen that the migration from on-premises UC solutions to a cloud-first model – such as UCaaS – is well underway. UCaaS is the perfect answer to businesses keen to adopt the much sought after ‘agile’ approach.
UCaaS solutions are also light on capital expenditure, meaning that it directly helps businesses get over the biggest limitation they were initially facing. Additionally, a hosted UCaaS solution enables access to the latest functionality, means less internal business admin, a guaranteed service level agreement (SLA), and a level of expertise that can be hard to achieve internally – particularly when it comes to smaller businesses. Again, this deals with some of the previously mentioned setbacks suggested in Node4’s research, as there will be no need to deal with multiple vendors and user training is kept to a minimum.
Other business benefits include companies being able to connect to any device and collaborate across one service, being able to control cost spikes, detect inefficiencies and manage calls better, and allowing employees to securely file and connect easily – no matter where they are.
However, with there being so many UCaaS providers and solutions available on the market, and with businesses facing issues such as cloud integration, security, compliance and support – where can organisations begin when it comes to comparing all of the options out there, and how can they tell if it’ll be worth the investment?
Comparing the UCaaS market
The best place to start when it comes to comparing UCaaS providers is starting with what you know best. Your business. Think about what you want to achieve out of adopting UCaaS and set yourself come targets and expectations that are practical and achievable in both the short and long term.
Planning against these targets will help businesses keep on track by accurately and consistently measuring the impact of the strategy. It will ensure that the third-party solutions will align with business needs, and that everything stays within budget.
It’s also important to keep some specific considerations in mind. Having a list of UCaaS applications offered can make it easier to decide whether the provider meets or exceeds the functionality requirements. The cost will also be a key factor, as some providers will only offer the required functionality at a premium cost. There may have to be some compromising on the cost, but make sure you’ve researched into it fully.
Also, when you’re relying on a third-party provider to deliver business-critical functionality, such as UCaaS, having solid SLAs are essential to ensuring uptime and performance meet your business requirements. Additionally, check out the network access requirements. How much access to your network does the provider need in order to implement and support its UCaaS solution? How does this impact on your business’ security and compliance posture?
It’s important to take all of this into account when looking for a UCaaS provider. Finding one that suits all of your specific business needs, while staying in budget, can seem like a mammoth task, but keeping the above considerations in mind can take away a lot of the pain.
Additionally, once you’ve chosen your UCaaS provider, possibly the best advice out there is to simply find out every last thing your chosen technology can deliver and make sure that everyone has user training so you can really get your ROI. If all employees understand the technology, it can help smooth out any difficulties and consistently deliver a rich user experience for every meeting. In addition, your chosen provider should offer ongoing consultancy to ensure that users adopt the features that have been purchased.
Achieving the dream, connected workforce
Since the first IP-based voice networks were built over 20 years ago, Unified Communications has come a long way. Around two million businesses in the UK alone have adopted hosted voice– and it’s predicted that by 2020, 50% of businesses will have taken on hosted solutions.
We have now entered the modern era of the ‘connected employee’, and UC has helped to usher this in by allowing a more agile and flexible working culture within many businesses. By investing in the right UCaaS solution, businesses can embrace and drive this ‘new normal’ into the next generation of UC and collaboration, benefiting both your employees and the business as a whole.
Industry: Unified Communications
- IAM developer - Saviynt
- United Kingdom
- Upto £60,000 plus benefits
IAM developer/ Consultant is required for a global consultancy who are looking to expand their deployment team within the UK Looking for a IAM developer who has experience with at least one of the following vendors Saviynt, Clearskye, Beyond Trust or Okta You will be part of a deployment team, involved in a number of high profile projects Key duties will be: implement IAM solutions to ensure secure access to applications, systems, and data for authorized users. This may involve integrating technologies and standards such as SAML, OAuth, LDAP, and RBAC. Conduct IAM audits and assessments: to identify vulnerabilities, gaps, and areas for improvement. Provide IAM support and troubleshooting and resolve incidents related to user access, authentication, and authorization.
- Lead Cyber Security Incident Response Consultant.
- United Kingdom
Seeking skilled and passionate UK-based individual for a Lead Cyber Security Incident Response Consultant opportunity 3 core skillsets for the role Hands on technical incident response (triage and planning). Business consultancy (engaging with clients). Commercial awareness. Being able to engage in business growth conversations. Consultancy experience is an essential as it the ability to visit clients and the office. Additional experience will include, but not be limited to: Developing incident response strategies, guides and procedures for effective incident handling Proactive and reactive defense plans based on cyber threat actors' techniques Offering guidance, supervision, and fostering opportunities for team development Significant career development opportunities for the right individuals.
- OUTSIDE IR35 Contract- Functional tester- SC clearance Microsoft Windows Server
- Outside IR35 contract
Front End Functional tester with SC clearance needed for an Outside IR35 project. Current valid SC clearance is required Experience with functional testing with exchange, sharepoint, SQL and other applications relating across a windows server Migration to 2019. Must be able to get to Central London 3 days a week. Jira, Wiki documentation and automation experience highly desirable.
- ForgeRock Consultant- UK
- United Kingdom
- Upto £100,000 plus benefits
ForgeRock Consultant/ Architect is require for niche consultancy who are looking to expand their presence within the UK/European Market Looking for a lead IAM architect, ideally with ForgeRock experience but would consider other vendors, But looking for someone who is able to advice and consultant with Clients but have the implementation background so they can get involved in projects as and when needed. Key duties will be: Provider IAM consultancy to clients, with a focus on ForgeRock Product stack ·Responsible for the design and implementation of ForgeRock solutions ·Install and configure ForgeRock stack to meet customer authentication and authorization requirements, ·Design and implement OAuth2 protocol using ForgeRock OpenAM, ·Design and develop OpenAM custom authentication modules, ·Configure ForgeRock stack to protect RESTful API, ·Troubleshoot and support ForgeRock IAM stack. This is a great role to join a niche play as they look to kick of their European expansion