Activate Group Limited partners with 8x8 ahead of UK expansion
8x8, Inc. a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform, has this week announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL).
Before partnering with 8x8, AGL had a server-based platform in place – this legacy system wasn’t reliable as it created a fractured service and could not integrate with the inbound contact centre operation, outbound calls and the CRM system. This limited the level of service the company was able to deliver.
AGL has implemented 8x8 X Series to improve customer service and open up new communication channels for its customers. With 8x8 X Series in place, the company has a completely new contact centre capability, which enables it to bring all the disparate systems - outbound, inbound and CRM - together. Features include speech analytics, which will give AGL insight into all customer interactions, as well as chat and email.
AGL will have chat services in place to help speed up responses to queries which can be handled online – this tool will be introduced off the back of suggestions from customers.
Daniel Woods, Head of IT, AGL, said: “In the sector, we operate in, it’s vital for us to respond quickly to our customers, sometimes they are stranded on the roadside and need to be able to reach an agent straight away. We knew we needed to bring in a system that helped us resolve queries more efficiently and support employees, so they can better understand the customer and have access to the right information at the right time.
The 8x8 team has been fantastic throughout the setup process and we have already started seeing our service improve.
Mary Ellen Genovese, Managing Director of European Operations, 8x8, said: “We’re excited to be supporting Daniel and the team at Activate Group as they set up new offices to ramp up their customer service operations. Bringing all of its communications and CRM channels together will help the business as they scale up in the coming months.”
Activate Group Limited (AGL) was founded in 2015, since then it has gone from strength to strength in the vehicle accident management sector. AGL has scalable technology and business solutions that cover a wide range of customer needs, from risk screening and repair fulfilment through to fleet, insurance and broker services.
The business comprises 250 contracted and managed body shops, supported by customer service centres and in-house engineering. AGL is headquartered in Peterborough and Halifax but is expanding quickly – with new locations for its body shops opening in Scotland and Birmingham in the coming months.
source 8x8
Industry: Unified Communications
Latest Jobs
-
- Public Sector Cyber Security Sales | UK
- England
- N/A
-
Public Sector Cyber Security Sales | UK UK | Remote / Hybrid A cyber security provider is seeking a Public Sector Sales professional to drive growth across UK government and public sector organisations. Must have current Cyber Security sales experience. Responsibilities Generate new business selling cyber security solutions into UK public sector Build relationships with CIO, CISO and senior technology stakeholders Manage the full sales cycle from opportunity to contract close Develop pipeline across central government, local government and public sector bodies Support bids, tenders and framework opportunities Experience Proven cyber security sales experience in the UK Track record selling into public sector organisations Familiarity with CCS, G Cloud or other government frameworks Strong stakeholder engagement and deal management skills Location UK based Security Requirements Eligible to obtain UK Security Clearance
-
- Security Architect | MoD - Security Cleared. OUTSIDE IR35 | Hampshire
- N/A
- Outside IR35
-
Security Architect | MOD | Security Cleared | Outside IR35 | Hampshire Commutable The successful candidate must be willing to undergo DV Clearance, ideally already holding active clearance. You will produce high and low level security architecture documentation, guiding and validating designs for systems deployed within sensitive environments. The role requires providing specialist security input into solution design, service transition and change initiatives, working closely with engineering, operations, client and third party stakeholders. You must have current hands on architectural experience, including VMware secure platform design and virtualisation architecture, alongside AWS expertise. This is an outside IR35 contract- 6 month rolling. Part of a longer term MoD project
-
- Active Directory | RBA engineer | UK Remote | SC Clearable
- United Kingdom
- N/A
-
Technical Active Directory (AD) and RBA specialist needed to play a key part in complex, enterprise scale Active Directory and access transformation programmes. You will work alongside senior team, helping reshape access models, modernise legacy directory structures and strengthen security posture across secure environments. This is hands on delivery within high impact projects where your work directly improves access control, compliance and operational resilience. Active UK Security Clearance required. This is a remote role with client travel. Implementation of Role Based Access Control across large AD estates Restructuring complex permission models, security groups and delegated access Supporting domain controller upgrades and core directory improvements Applying security hardening standards and remediating audit findings Enhancing authentication, policy and access governance frameworks Troubleshooting and resolving technical AD challenges within live environments Producing robust technical documentation and identifying project risks You must have the following technical experience Enterprise Active Directory administration Role Based Access and permission remediation OU design and governance Group Policy management Security group delegation models DNS and DHCP services Kerberos authentication / NTLM PowerShell scripting and automation Azure AD | Entra ID Hybrid identity environments Identity Governance PAM