Activate Group Limited partners with 8x8 ahead of UK expansion
8x8, Inc. a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform, has this week announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL).
Before partnering with 8x8, AGL had a server-based platform in place – this legacy system wasn’t reliable as it created a fractured service and could not integrate with the inbound contact centre operation, outbound calls and the CRM system. This limited the level of service the company was able to deliver.
AGL has implemented 8x8 X Series to improve customer service and open up new communication channels for its customers. With 8x8 X Series in place, the company has a completely new contact centre capability, which enables it to bring all the disparate systems - outbound, inbound and CRM - together. Features include speech analytics, which will give AGL insight into all customer interactions, as well as chat and email.
AGL will have chat services in place to help speed up responses to queries which can be handled online – this tool will be introduced off the back of suggestions from customers.
Daniel Woods, Head of IT, AGL, said: “In the sector, we operate in, it’s vital for us to respond quickly to our customers, sometimes they are stranded on the roadside and need to be able to reach an agent straight away. We knew we needed to bring in a system that helped us resolve queries more efficiently and support employees, so they can better understand the customer and have access to the right information at the right time.
The 8x8 team has been fantastic throughout the setup process and we have already started seeing our service improve.
Mary Ellen Genovese, Managing Director of European Operations, 8x8, said: “We’re excited to be supporting Daniel and the team at Activate Group as they set up new offices to ramp up their customer service operations. Bringing all of its communications and CRM channels together will help the business as they scale up in the coming months.”
Activate Group Limited (AGL) was founded in 2015, since then it has gone from strength to strength in the vehicle accident management sector. AGL has scalable technology and business solutions that cover a wide range of customer needs, from risk screening and repair fulfilment through to fleet, insurance and broker services.
The business comprises 250 contracted and managed body shops, supported by customer service centres and in-house engineering. AGL is headquartered in Peterborough and Halifax but is expanding quickly – with new locations for its body shops opening in Scotland and Birmingham in the coming months.
source 8x8
Industry: Unified Communications
Latest Jobs
-
- Senior Presales Consultant | Managed Security Services | London
- London
- N/A
-
Senior Presales Consultant – Managed Security Services Location: London-commutable (Hybrid) A well-established cyber consultancy is seeking a Senior Presales Consultant to drive growth across its managed security services / advisory portfolio. This hybrid role bridges commercial and technical expertise supporting solution design, shaping customer proposals, and guiding conversations from scoping through to delivery. Key experience: Background in managed security services, including SOC operations and threat detection Strong knowledge of cloud and on-prem security tooling (SIEM, EDR, IAM) Penetration testing Proven ability to translate technical concepts into clear business value Confident in customer-facing engagements and pre-sales delivery Experience contributing to bids, proposals, and RFI/RFP responses To find out more contact me on 07884666351 Visa sponsorship is unfortunately not available for this role.
-
- New Business | Cyber Security | Overlay sales (UK Based- London commutable)
- London
- N/A
-
New Business Sales Hunter needed | Cybersecurity (UK Based- London commutable) Are you looking for uncapped commission, a fun and sociable team that drives success with no politics? If so...You must Have a demonstrable history of sales success in Cyber Security Follow Weatons law. The role: Seeking a proven New Business Sales Hunter to join an established, successful and expanding team. New business focused - £500-750 GP Sell a blend of security services & professional services. Ideal experience selling some or all of the following Cyber strategy & risk management Managed detection & response (MDR) Penetration testing Compliance & audit support You: Strong cybersecurity/IT services sales track record. Confident selling into mid-market & enterprise. UK based - London commutable Hunter mindset, full sales cycle ownership. Don't just send an email to apply give me a call on 07884666351
-
- New Business Sales Hunter | Cyber Security (UK Based)
- London
- To attract the right person
-
New Business Sales Hunter needed | Cybersecurity (UK Based) Are you looking for uncapped commission, a fun and sociable team that drives success with no politics? If so...You must Be UK based - and able to achieve UK SC clearance. (sorry no visas) Have a demonstrable history of sales success in Cyber Security Follow Weatons law. The role: Seeking a proven New Business Sales Hunter to join an established, successful and expanding cyber security firm. New business focused - £1m GP year one target (ramped). Sell a blend of security services & professional services. Ideal experience selling some or all of the following Cyber strategy & risk management Managed detection & response (MDR) Penetration testing Compliance & audit support You: Strong cybersecurity/IT services sales track record. Confident selling into mid-market & enterprise. UK based - London commutable 1x per week. Hunter mindset, full sales cycle ownership. Don't just send an email to apply give me a call on 07884666351