Activate Group Limited partners with 8x8 ahead of UK expansion
8x8, Inc. a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform, has this week announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL).
Before partnering with 8x8, AGL had a server-based platform in place – this legacy system wasn’t reliable as it created a fractured service and could not integrate with the inbound contact centre operation, outbound calls and the CRM system. This limited the level of service the company was able to deliver.
AGL has implemented 8x8 X Series to improve customer service and open up new communication channels for its customers. With 8x8 X Series in place, the company has a completely new contact centre capability, which enables it to bring all the disparate systems - outbound, inbound and CRM - together. Features include speech analytics, which will give AGL insight into all customer interactions, as well as chat and email.
AGL will have chat services in place to help speed up responses to queries which can be handled online – this tool will be introduced off the back of suggestions from customers.
Daniel Woods, Head of IT, AGL, said: “In the sector, we operate in, it’s vital for us to respond quickly to our customers, sometimes they are stranded on the roadside and need to be able to reach an agent straight away. We knew we needed to bring in a system that helped us resolve queries more efficiently and support employees, so they can better understand the customer and have access to the right information at the right time.
The 8x8 team has been fantastic throughout the setup process and we have already started seeing our service improve.
Mary Ellen Genovese, Managing Director of European Operations, 8x8, said: “We’re excited to be supporting Daniel and the team at Activate Group as they set up new offices to ramp up their customer service operations. Bringing all of its communications and CRM channels together will help the business as they scale up in the coming months.”
Activate Group Limited (AGL) was founded in 2015, since then it has gone from strength to strength in the vehicle accident management sector. AGL has scalable technology and business solutions that cover a wide range of customer needs, from risk screening and repair fulfilment through to fleet, insurance and broker services.
The business comprises 250 contracted and managed body shops, supported by customer service centres and in-house engineering. AGL is headquartered in Peterborough and Halifax but is expanding quickly – with new locations for its body shops opening in Scotland and Birmingham in the coming months.
Industry: Unified Communications
- Penetration Tester, UK based. Ability to achieve SC clearance
- United Kingdom
Experienced Penetration tester- UK based with the ability to achieve SC clearance. On-going training and development and paid certifications / renewals. Interested to hear from all areas of penetration testing, web app, infrastructure, mobile, etc. MUST have current hands on experience delivering penetration testing. Ideally from a consultancy background with experience working with multiple clients. OSCP / CREST / CHECK / Tigerscheme penetration testing experience / certifications desirable. Apply today for more details. All information kept in the strictest of confidence.
- Senior Data Privacy Specialist, London. CIPT
REF CH7875 £60,000 Senior Data Privacy Specialist, London. CIPT Senior Data Privacy Specialist needed to help advise client on project and programmes relating to Data Privacy and compliance. UK based role. Ideally looking for someone that has a strong appreciation of technology and Data Privacy that can work with clients to develop or enhance their strategies, policies, processes and techniques to manage cybersecurity risks while enabling business driven data. Certified Information Privacy Technologists (CIPT), Certified Information Privacy Professional/Europe CIPP/E experience and or certification highly desirable. Specific experience within the healthcare industry is of particular interest. All details kept in confidence Apply today for more information
- Cyber Security lead Managing Consultant, Healthcare
REF CH7874 £120,000 Cyber Security lead Managing Consultant, Healthcare, Public Sector. UK Cyber Security lead Managing Consultant with a specialisation in healthcare needed. The Cyber Security lead Managing Consultant will identify, engage with, consult and deliver key and critical cyber focused programmes and projects into healthcare clients. To be a success in the role you will be able to identify and engage with clients building pipelines of new business opportunities. A key part of your role will be to engage with new and existing clients to win new business opportunities- this role is revenue generating. Consulting experience around digital cyber transformations, Governance, Risk & Compliance, Critical National Infrastructure programmes, Managed Detection and Response etc are key. NIST, ISO27001, etc Team management, , identifying Cyber Risk, UK based, Permanent position. The ability to achieve UK security clearance is a perquisite. All details held in confidence. Apply today for more information.
- CONTRACT outside IR35 - SENIOR Security Analyst level 3.
- United Kingdom
- competitive day rates
REF CH7873 CONTRACT 3 month rolling outside ir35 SENIOR Security Analyst level 3. London ideally- but flexible SOC SIEM experience essential. Broad cyber hands on experience should include Threat hunting, Detection, Phishing, Malware etc Scope of engagement · Managing / running BAU tasks (Organising and assigning workloads to the Tier 2 analysts) · Working with the various security tools (Creating documentation to support the use of these tools) · Support Incident Management activities (Work with the incident managers when an incident is identified) · Support Incident Response activities (Recommendations and support remediation activities without completing these activities) · Be technical point of contact to the wider business on security related issues (SME within the team on security related issues) · Train the SOC Analysts (Continuity of service - knowledge transfer to the T2 analysts ) · Working with the Security Engineers on: (Use Case Development Identifying scenarios and developing the use case for the engineering team to deploy Identifying rules and alerts triggered to be fine-tuned by the engineering team) · Recommendations for dashboard creation (Working with the engineering team to identify potential dashboards to create) · Creating, maintaining and uplifting documentation (Playbooks, Process Documentation) · Drive improvement across the estate (Support Vulnerability Management activities and provide enrichment where possible) Any of the following certifications are desirable Splunk Phantom certified admin, Splunk Core Certified Power User / Advanced, Splunk Certified Enterprise Security Admin, etc The individual MUST currently be living in the UK and be able to achieve UK security clearance. (SC) Looking to interview immediately. Arrange a call https://calendly.com/chris-holt/arranged-call-with-chris-holt-soc-role- Chris.Holt@dclsearch.com