NHS Health Advice Delivered by Amazon Alexa

Smart speakers are a popular addition to the British home these days. Countless consumers rely on their hubs for things like controlling their music, ordering food, and even finding out information. Soon, thanks to a new partnership between Amazon and the NHS, you’ll also be able to access expert health advice from your Alexa device.
The voice-assisted application will automatically search through the NHS website whenever a UK user asks for advice about their health. The English government has said that this simple feature could help the NHS to handle growing demand. Although privacy campaigners have raised some concerns about potential data protection issues, Amazon has reassured them that their information will remain confidential.
The partnership between Amazon and NHS was initially announced in 2018, and talks are now underway with other companies like Microsoft so that further arrangements can be established. Previously, Alexa delivered health information based on a variety of popular online searches.
Responding to the Rise of Voice Search
The use of voice search is on the rise as consumers become more comfortable using their voice-assisted virtual assistants on smartphones and speakers. The health industry believes that the growth of this new technology could support some vulnerable patients, like older adults and those with visual impairment issues, who may otherwise struggle to access the internet using traditional means.
Amazon’s algorithm will now be using expert information from the NHS website to provide the answers to questions like “What are the symptoms of a migraine,” or “How do I treat a burn.” According to the UK Government Health Secretary, Matt Hancock, the decision to embrace this new technology is a fantastic step forward for the NHS. He hopes that the tech will reduce the pressure on hard-working pharmacists and GPs.
The new partnership between Amazon and the NHS should empower patients to take better control of their approach to healthcare. However, the announcement has drawn criticism from the group “Big Brother Watch.” The director of the group, Silkie Carlo, said that healthcare is made more difficult to access when privacy and trust are removed. Unfortunately, privacy campaigners believe that the collaboration between NHS and Amazon will lead to severe problems with patient privacy. However, Amazon has announced that it will not be sharing any information with third-parties or building customer profiles. According to Amazon, all data is encrypted and kept confidential.
Creating a More Tech-Savvy NHS
The collaboration with Amazon Alexa is part of an overarching strategy to make the NHS more tech-savvy. The government has set up the new NHSX unit to boost the acceptance of digital technology in the healthcare space. Among the measures being pursued today are expansions in AI and electronic prescription services.
Professor Helen Stokes-Lampard, British medical academic and GP, said that the move has potential – particularly when it comes to dealing with minor injuries and ailments. However, she also said that it’s essential for independent research to be done to ensure that the advice given is safe. Lampard noted that the advice should not stop people from seeking proper medical help when necessary.
source uctoday
Industry: Unified Communications & IoT (Internet of Things)

Latest Jobs
-
- Identity Channel Partner Manager | London
- London
- N/A
-
Identity Channel Partner Manager | London Location: South East UK (commutable to London) We are working with a Cyber Security business who are looking for a Channel Partner Manager to drive and grow relationships across their identity ecosystem. Prior experience working within VARs, distributors, vendors or resellers in the identity space is essential. You must have experience working with technologies such as CyberArk, Sailpoint, Okta etc Responsibilities will include, but not be limited to: Build, maintain and develop strong relationships with channel partners. Work closely with partner sales teams to support growth drive sales opportunities. Identify and onboard new partners while strengthening existing partnerships. Act as the key point of contact for all channel-related activity. If you are an experienced channel professional, with experience in the Identity space and are ready for your next challenge, apply today.
-
- Service Architect- DACH regions
- Germany
- Upto €110,000 plus bonus and benefits
-
Lead Service Architect with the authority and experience to take control of complex, multi-million-euro outsourcing bids. This role is about leading the Service/ solutioning effort, bringing structure to chaos, and driving the entire bid team to deliver winning proposals. The company area a global managed services business working with enterprise and public sector clients, across Cloud, End-User Computing, Digital Workplace, Service Desk, and Network Infrastructure. What You’ll Do: Lead Service/ solution design from qualification to contract. Control bid teams — architects, pricing, delivery, and SMEs. Break down RFPs/RFIs into actionable, costed, client-ready solutions. Present internally and to clients at decision-maker level. Run solution workshops, own the architecture, and shape the financial model. You’ll Need: Experience working as a Service architect, Service Manager or Customer Success Manager R Gravitas to lead and drive teams through high-stakes bids. Deep knowledge of managed services delivery and commercial models. Strong technical grasp: Cloud, Security, EUC, Unified Comms, Service Desk, and more. Experience leading deals across onshore, offshore, and hybrid delivery models.
-
- Deal Architect- DACH region
- Germany
- Upto €110,000 plus bonus and benefits
-
Lead Deal Architect with the authority and experience to take control of complex, multi-million-euro outsourcing bids. This role is about leading the solutioning/ Service effort, bringing structure to chaos, and driving the entire bid team to deliver winning proposals. The company is a global managed services business providing solutions to enterprise and public sector clients, across Cloud, End-User Computing, Digital Workplace, Service Desk, and Network Infrastructure. What You’ll Do: Lead the deal from qualification to contract. Control bid teams — architects, pricing, delivery, and SMEs. Break down RFPs/RFIs into actionable, costed, client-ready solutions. Present internally and to clients at decision-maker level. Run solution workshops, own the architecture, and shape the financial model. Be responsible for the service Wrap and ensuring the Service meets clients requirements You’ll Need: A back ground with IT Services Experience in a similar type of role, for example: Deal, Service, or Solution Architect in ICT outsourcing. Gravitas to lead and drive teams through high-stakes bids. Deep knowledge of managed services delivery and commercial models. Strong technical knowledge: Cloud, Security, EUC, Unified Comms, Service Desk, and more. Experience leading deals across onshore, offshore, and hybrid delivery models.
-
- Pre Sales Lead- IT Services
- Germany
- Upto €100,000 plus benefits
-
As the Pre-Sales Lead (Sales Engineer/ Solution Architect) you will drive large-scale ICT managed services and outsourcing deals (from €0.5M to €20M+). You'll work directly with Business Development and clients to design high-impact solutions across Cloud (Azure, IaaS, SaaS, PaaS), EUC, Unified Comms, Security (SIEM, PAM), Networks, and Smart Workplaces. What You’ll Do: Lead the end-to-end pre-sales cycle — from RFI/RFP to contract. Design innovative, client-specific solutions with technical & commercial impact. Present at CxO level and steer proposal strategies & financial models. Collaborate closely with Portfolio, Service Desk, Field, and Digital Workplace teams. Support deal shaping with strong knowledge of ITIL, SIAM, Automation, and cost analysis. What You’ll Bring: Have strong experience in pre-sales or solution architecture. Experience with €M+ managed service deals. Deep technical expertise in modern ICT stack and enterprise IT services. Strong German (C1) and English communication skills. Certifications: ITIL v3/v4 required; SIAM, ISO20000 desirable.