Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next-generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement.
This collaboration will natively connect Tenfold’s real-time cloud integration layer and intelligent integrated desktop agent with the market-leading Avaya IX™ Contact Center and Avaya IX™ Workplace unified communications platforms on which clients of all sizes around the world depend for powering customer conversations.
Tenfold’s real-time cloud integration layer provides productized and repeatable integrations between Avaya’s on-premise and cloud offerings and leading CRM solutions including Salesforce, ServiceNow, Microsoft Dynamics, NetSuite and many others. Tenfold automates data capture and workflow for sales and service teams, while ensuring they have a relevant real-time view of their customers and prospects when they need it most–at the moment of interaction.
“Every enterprise is looking for ways to differentiate, by delivering uniquely amazing customer experience, while at the same time making their internal teams and processes more intelligent and efficient–hitting both the top and bottom-line,” said Frank Ciccone, senior vice president of sales, Avaya. “Partnering with Tenfold provides Avaya clients with innovative AI-driven cloud technology that arms their teams with relevant real-time customer data and insights to more thoroughly and efficiently serve their customers.”
“Customer expectations have changed, putting demands on sales and service teams to deliver personalized and contextual experiences at scale in real-time. Our joint clients will benefit from this strategic partnership, creating seamlessly integrated experiences for their customers and employees across all interactions and channels,” said Jeff Cotten, CEO, Tenfold. “Voice powers more than 60 per cent of customer interactions, but typically, voice interaction data lives across siloed systems, limiting companies’ ability to operationalize AI. This partnership will unlock that data, connecting it into a company’s CRM empowering joint customers to drive predictive customer engagement.”
Integrating the Tenfold real-time cloud integration layer and intelligent integrated desktop agent into Avaya’s market-leading outbound and inbound voice solutions, Avaya IX Contact Center and Avaya IX Workplace, Avaya OneCloud™, extends the value of clients’ existing Avaya and CRM investments while enabling highly impactful AI-driven outcomes.
As part of the partnership, Tenfold will join A.I.Connect, an Avaya-led initiative that brings together an ecosystem of vendors and developers taking an active part in building AI-driven solutions. A.I.Connect is accelerating the adoption of AI solutions in contact center and unified communications solutions, bringing together world-class companies and products enhancing customer and user experiences through AI.
Industry: Unified Communications & Artificial Intelligence
- CONTRACT SIEM Cyber Security Operations Engineer. REMOTE
- United Kingdom
REFCH8165 CONTRACT SIEM Cyber Security Operations Engineer. REMOTE UK SIEM Engineer. 6 month Contract. Inside IR35 Working towards a "SOC 2" environment. CLOUD (AWS) experience essential. Three key functions; Monitor, Escalate and Triage incidents. Vulnerability Management / threat intel. SIEM configuration / management, review, enhancement More specifically; Work with internal teams to identify assets. Identity applicable threat feeds and work with internal teams to remediate. Patch Patch Patch. (Help mature process / identify gaps) Configuration / fine tuning of SIEM alerts. Create dashboards, Compliance reporting. Log ingestion. Experience across ISO27001 / SOC2 / SIEM / End Point Security is essential Contact me today for more information Chris.Holt@dclsearch.com Or 07884666351
- Cyber Security Operations Engineer. REMOTE UK. SOC2
- United Kingdom
REF8164 Cyber Security Operations Engineer. REMOTE UK Internal opportunity. New position. Exclusive to DCL Search. You will be the hands on technical eyes and ears of the Cyber security capability actively working to ensure and enhance the adherence to ISO27001 and "SOC 2" controls. You role will touch on the following · Security Monitoring- SIEM · Vulnerability Management / Testing · Incident Management · Asset management · Disaster Recovery planning · Change Management AWS Cloud experience is essential as is the ability to ensure patch management is prioritised across the business. Any CLOUD SIEM experience highly desirable. Contact me today for more information Chris.Holt@dclsearch.com Or 07884666351
- Lead Security Architect
- United Kingdom
Engage with key clients in an Architectural / technical presales capacity. Including Stakeholders, end users / partners. Working on new and existing Security projects to confirm that proposed solutions are fit for purpose from both a technical and regulatory capacity. Working closely with multiple vendor . Managed security service background ideal CLOUD Security (AZURE OR AWS), IDAM background ideal.
- Threat Vulnerability Management Analyst
- United Kingdom
To monitor, identify and alert internal teams of cyber threats and vulnerabilities. MIRE Att&ck, CIS, OWASP, Vulnerability management tools MUST be able to commute to central London MUST be able to achieve UK SC Clearance. On going support and development.