92% of CIOs Struggle to Combine New and Old UC
IMImobile, an innovative enterprise CPaaS provider, recently discovered that 92% of CIOs find integrating legacy systems with new communication tools to be a significant challenge. This finding comes at a time when 98% of CIOs say that they feel pressured to deliver better customer experience solutions for both their business and consumers. Companies are under ongoing pressure to deliver the same level of speed and consistency in customer service, regardless of which channel they’re using. However, 52% of CIOs say that they’re unable to provide a truly integrated and connected experience across every platform.
When asked to consider the significant barriers they face in delivering a frictionless experience for customers, CIOs cited data being spread across various systems (51%), legacy IT systems (51%) and budget issues (42%).
Overcoming Challenges to Growth
According to the EVP for IMImobile, Aseem Sadana, the ability to improve and innovate in customer communications can often make or break a business. The latest research suggests that there’s a significant gap between the kind of experiences that customers expect and the opportunities that companies can provide. Companies are constantly struggling to overcome the challenges in delivering better experiences. This is particularly common for large consumer-facing enterprises, where legacy and fragmented IT environments make it challenging to integrate old communication tools with new solutions. CIOs need to think carefully about how they can centralise their approach to communications.
In the recent study, CIOs also revealed some changes in the issues they’re facing around the piecemeal development of customer communication space. 83% of respondents said that their current developmental approach reduces their ability to develop new customer journeys in an agile manner. Another 88% said that a low-code approach might be the best way to increase agility and make them less reliant on specialist skills. 88% of respondents also said that they are eager to empower teams to innovate with new customer journeys and experience solutions.
The IMImobile research also found that CIOs mostly struggle with control. 88% said that they think it’s a challenge to make sure that customer communication remains complaint with the new regulations like PSD2 and GDPR.
Developing a Platform for Success
Today’s CIOs are doing whatever they can to overcome the barriers in transformation. This often means embracing new platform-oriented approaches to communication and collaboration. CIOs now understand the need to invest in a new and aligned platform for cloud customer communications. IMImobile research indicates that 45% of respondents are planning to invest in the cloud in the next 18 months. A cloud approach would provide a more manageable and unified view for today’s business leaders, allowing them to improve customer interactions.
Additionally, adopting a platform approach will allow for a higher level of automation throughout the customer lifecycle. The latest research indicates that CIOs see the value of automation for their business, with 82% fearing an inability to automate customer journeys completely could cause them to fall behind their competitors. Currently, however, only 50% are automating customer communication journeys, and only 35% can automate from end-to-end. IMImobile’s research indicates that 45% of respondents plan to invest more in automation over the next 3 years.
Industry: Unified Communications
- Outside IR 35 contract- Threat & vulnerability analyst - SC CLEARED UK REMOTE
6 month rolling contract Outside IR35- immediate start. Threat and Vulnerability Analyst. Tenable.sc experience needed. The ability to deploy agent, configure environments, run active and passive scans, produce reports and prioritise remediation activities based on output Current and ACTIVE clearance is required
- Chief Information Security Officer- CISO. London
Chief Information Security Officer (CISO) is needed to join a senior leadership team that is driving change across a London based FTSE business. You will have responsibility and accountability to define and execute an information & Cyber Security strategy. To be successful you should have the following experience; Experience defining, presenting and executing against your information AND cyber security strategy. Experience delivering / managing functions across information security GRC / Audit and technical Cyber Security capabilities. Senior stakeholder management to the executive committee. Embedding Info / cyber security within a Cloud focused environment. Further develop, expand and mature the information / cyber security function | team. Be able to regularly commute to London Financial services experience is desirable. If this sounds like an opportunity you are interested in then please use the below form to schedule a call. This is an exclusive project to DCL Search. All conversations are kept in confidence.
- IAM Business Analyst- ForgeRock
- European Union
- £500 per day
IAM Business Analyst with ForgeRock experience is need for a 12 months contract The client is in the middle of a large scale ForgeRock deployment and the BA will sit between the technical teams and the business helping to ensure the project is a success You will need to be a strong business communicator and have experience of mapping business needs against ForgeRock features This will be a remote project dealing with teams in different geographies, you must have strong English communications skills and be happy working remotely and able to be proactive to ensure your side of the project is a success
- Java Developer
- United Kingdom
- upto £55,000 plus good benefits
Home based opportunity for an experinced Java Developer to become involved in a number of large scale national IAM projects Duties include · Development and maintenance of source code for our customers IAM deployments · Have a good understanding of testing frameworks and methodologies and are able to test solutions within you own work and others · Ability to create clean code according to good coding standards · Create easy to follow documentation You don' need to have experience within the Identity Access Management space but it would be beneficial we are looking for people with · Java experienced ideally Java 11 · preferably experience in some of the following: Maven, Gradle, PHP, Lua scripting, C#, Spring Boot/Spring, OGNL, or Groovy · experience of working with one or more of: creating/consuming REST APIs LDAP SQL encryption Identity Protocols (SAML, OAuth, OIDC, SCIM etc) · good knowledge of development methodologies with regards to the end user experience For more details please send your CV and we will come back to you