92% of CIOs Struggle to Combine New and Old UC
IMImobile, an innovative enterprise CPaaS provider, recently discovered that 92% of CIOs find integrating legacy systems with new communication tools to be a significant challenge. This finding comes at a time when 98% of CIOs say that they feel pressured to deliver better customer experience solutions for both their business and consumers. Companies are under ongoing pressure to deliver the same level of speed and consistency in customer service, regardless of which channel they’re using. However, 52% of CIOs say that they’re unable to provide a truly integrated and connected experience across every platform.
When asked to consider the significant barriers they face in delivering a frictionless experience for customers, CIOs cited data being spread across various systems (51%), legacy IT systems (51%) and budget issues (42%).
Overcoming Challenges to Growth
According to the EVP for IMImobile, Aseem Sadana, the ability to improve and innovate in customer communications can often make or break a business. The latest research suggests that there’s a significant gap between the kind of experiences that customers expect and the opportunities that companies can provide. Companies are constantly struggling to overcome the challenges in delivering better experiences. This is particularly common for large consumer-facing enterprises, where legacy and fragmented IT environments make it challenging to integrate old communication tools with new solutions. CIOs need to think carefully about how they can centralise their approach to communications.
In the recent study, CIOs also revealed some changes in the issues they’re facing around the piecemeal development of customer communication space. 83% of respondents said that their current developmental approach reduces their ability to develop new customer journeys in an agile manner. Another 88% said that a low-code approach might be the best way to increase agility and make them less reliant on specialist skills. 88% of respondents also said that they are eager to empower teams to innovate with new customer journeys and experience solutions.
The IMImobile research also found that CIOs mostly struggle with control. 88% said that they think it’s a challenge to make sure that customer communication remains complaint with the new regulations like PSD2 and GDPR.
Developing a Platform for Success
Today’s CIOs are doing whatever they can to overcome the barriers in transformation. This often means embracing new platform-oriented approaches to communication and collaboration. CIOs now understand the need to invest in a new and aligned platform for cloud customer communications. IMImobile research indicates that 45% of respondents are planning to invest in the cloud in the next 18 months. A cloud approach would provide a more manageable and unified view for today’s business leaders, allowing them to improve customer interactions.
Additionally, adopting a platform approach will allow for a higher level of automation throughout the customer lifecycle. The latest research indicates that CIOs see the value of automation for their business, with 82% fearing an inability to automate customer journeys completely could cause them to fall behind their competitors. Currently, however, only 50% are automating customer communication journeys, and only 35% can automate from end-to-end. IMImobile’s research indicates that 45% of respondents plan to invest more in automation over the next 3 years.
source uctoday
Industry: Unified Communications
Latest Jobs
-
- Senior SOC Analyst. Level 3 Palo Alto Wildfire, Rapid 7, Fortify, Splunk.
- Unknown
- 55000
-
REF CH7840 Senior SOC analyst (Palo Alto Wildfire, Rapid 7, Fortify AND Splunk) Flexible location £55,000 + Senior SOC analyst needed (Level 3) that can achieve SC clearance for a permanent role. We are looking for Level 3 SOC Analysts with two or more of the following; Palo Alto Networks Wildfire (#malware) Rapid7 Micro Focus fortify (#automated #applicationsecurity) AND ideally Splunk. The role will include, but not be limited to; managing and handling incidents end to end, supporting and mentoring level 1 / level 2 staff, supporting the SOC manager in the delivery of the SOC roadmap, engaging with the client stakeholders (other technical teams) as and where needed, use case development, advanced search and reporting etc. Flexible location, commutable in the future to London or Birmingham This role will sit within a public sector client so the individual must be able to achieve SC clearance. To arrange a call with Chris Holt use this calendy link https://calendly.com/chris-holt/arranged-call-with-chris-holt-remote-soc-role Chris.Holt@dclsearch.com 07884666351
-
- Identity & Access Management (IdAM) Consultant
- Germany
- Upto €100,000 plus bonus and benefits
-
An Identity & Access Management Consultant is needed to lead and drive technical and or business transformation projects in a client-facing position for a prestigious consultancy in Germany. The Identity & Access Management Consultant will be responsible for technical design and implementation of Identity & Access Management/IAM products within a wide variety of clients. The Identity & Access Management Consultant will have a blend of technical hands-on and client-facing consultancy with the ability to develop new business. Broad technical knowledge across Identity and access management is benefical. The Identity & Access Management Consultant will need to have technical hands-on experience with one or more of the following core areas; Privileged Access Management (PAM, CyberArk, Beyondtrust, Thycotic) Identity Governance Administration (IGA, Sailpoint, Omada, RSA) Customer Identity & Access Management (CIAM, Forgerock PSD2) The Identity & Access Management Consultant must have the willingness to travel to customer sites across Germany.
-
- PCI DSS Security Specialist, Level 1 Service Provider,
- Unknown
- 75000
-
CH7827 Payment Card Industry DSS Security Specialist, Level 1 Service Provider End User. £75,000 Flexible location, ocassional travel to London- Covid permitting Payment Card Industry DSS Security specialist needed to join a Security team to work with a highly respected CISO within a Level 1 Payment Service Provider. The PCI- DSS Security Consultant will have end to end responsibility for PCI - DSS and its continuing certification. 2021 / 2022 plan is to transition PCI to the cloud. Experience must include a focus into the Payment Card Industry. A mix of Information Security standards, frameworks, audit principles, controls / policies and the management and use of the technical tooling to achieve compliance is essential. PCI objectives / 12 key requirements, OWASP top 10, ISO 27001, NIST Cybersecurity Framework etc An ideal candidate will be working within an end user environment with a cyber consultancy background. PCI Cloud compliance, specifically someone with experience taking PCI-DSS from on premise into the cloud is HIGHLY desired. However, someone with Solid PCI experience with a strong technical background which include Cyber / Secure by design etc would be considered. Experience managing internal stakeholders and external third parties essential. Flexible working, but with the ability to get into London. This is an exclusive role to DCL Search & Selection. Arrange a call with Chris Holt on https://calendly.com/chris-holt/arrange-a-call-chris-dcl-pci-compliance
-
- SPLUNK Level 3 SOC Consultant, SIEM Splunk, London / Birmingham
- Birmingham
- 55000
-
REF CH7825 Level 3 SOC Consultant, SIEM Splunk, London / Birmingham £55,000 + Level 3 SOC Consultant, SIEM SPLUNK needed. Security Clearance. Permanent role Level 3 SOC Consultant, SIEM SPLUNK needed to join a public sector client. The ability to achieve SC clearance is essential. MUST have experience working with SPLUNK ideally to an Advanced Power User level. Splunk Enterprise Security (ES) knowledge and hands on experience highly desirable. The role will include, but not be limited to; managing and handling incidents end to end, supporting and mentoring level 1 / level 2 staff, supporting the SOC manager in the delivery of the SOC roadmap, engaging with the client stakeholders (other technical teams) as and where needed, use case development, advanced search and reporting etc. The individual MUST currently be living in the UK and be able to achieve UK security clearance. (SC) This is a permanent role To arrange a call with Chris Holt use this calendy link https://calendly.com/chris-holt/arranged-call-with-chris-holt-remote-soc-role Chris.Holt@dclsearch.com