Ribbon research unveils comprehensive insights, trends and opportunities for the European enterprise communications market
Ribbon Communications Inc., a global software provider of secure and intelligent cloud communications unveiled insights stemming from its research on the Unified Communications (UC) purchase drivers and buying behaviors of European SME and Enterprises.
This segment of the survey reflect the responses of 2,676 IT decision-makers representing multiple industries in Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, Spain, Switzerland, and the United Kingdom. Ribbon will offer a deeper dive into the data during a multi-city roadshow co-sponsored by Poly (the new brand name that is the joining of Polycom and Plantronics).
“Digging further into the research we began sharing in early May has enabled us to discover key actionable insights for these markets,” said Patrick Joggerst, chief marketing officer and EVP, business development for Ribbon. “Once again, we see opportunity for UC and Unified Communications as a Service (UCaaS) providers who deliver the combination of security, third party integration and functionality that help businesses with their communications technology needs in the digital era.”
Ribbon’s research shows that for companies responding to the survey, 73% of those with more than 1,000 employees and 72% of those with 100 to 1,000 employees who have not yet adopted UC expect to do so within the next 2 years.
Security continues to be a dominant concern with 48% of respondents reporting attacks including robocalls, telephony DDoS, UC registration hijacks and toll fraud. Additionally, 81% of respondents indicate that they believe it is the UC provider’s responsibility to provide protection from these threats.
“As a company we have seen the power of the type of insights Ribbon is bringing to customers through this important research and we look forward to working together to bring more of this data to light over the coming weeks,” said Jennifer Adams, senior director Go-to-Market Strategy from Poly. “These findings will help European providers gain a greater understanding of the current UC/UCaaS market landscape in order to offer the most compelling solutions to solve customer challenges.”
Other key findings from this segment of the survey data include:
- UC adoption rates vary significantly according to company size with 43% of companies with more than 1,000 employees already leveraging UC, and only 10% of companies with 1 to 20 employees having taken the plunge.
- 41% of UC adopters bought their service from a traditional provider, while companies still considering adopting UC services stated an intent to purchase from a wide variety of providers including OTT (9%), phone resellers (10%), equipment vendors (11%), IT service providers (12%), cable companies (13%), mobile (15%) and traditional providers (16%), highlighting the diversity of available options.
Ribbon’s comprehensive portfolio of Edge Orchestration, Intelligent Edge, UCaaS and Security and Analytics solutions help providers utilise the insights from the research to offer secure and flexible communications technologies to their Enterprise customers and drive positive business outcomes.
Industry: unified communication news
- Greenfield opportunity SOC / Threat Hunting Services Lead
- £85,000+ Base
Exclusive Greenfield opportunity to DCL Search & Selection. We are looking for an experienced SOC / Threat Hunting Services Lead to build a NEW Security Operation Centre (SOC) / Threat hunting service within an existing security consultancy. This is a brand new service offering for the client. The successful SOC / Threat Hunting Services Lead must, therefore, have previous experience in building a SOC / Threat hunting (IR) service from the beginning. Everything including, but not limited to; selection of the systems, platforms, kitting out the physical office space. Customisation, setting the policies, playbooks, go to market collateral, recruitment (through DCL obviously) establish processes, management of the team, service delivery, refinement, development etc. Essentially the end to end creation of the capability and then the day to day management and expansion of the service. An in-depth technical background is essential, experience across SOC SIEM/ Threat Hunting (IR) tools, processes, techniques, operational etc The goal is to create, spin up and deliver a SOC/threat hunting (IR) offering to clients ASAP in 2020. Investment and board sign off approved. Apply today for more information or contact me directly on Chris.Holt@dclsearch.com or 07884666351. Candidates must be UK based and commutable to Bracknell. Sponsorship can not be provided to Non-EU Candidates. Ref CH7713 £85,000+ Base
- IT Managed Services Account Director
- Up to £80,000 + Double OTE
IT Managed Services Account Director We are currently working with a growing multi managed service provider who specialises in Cloud & Connectivity services who are currently looking for an IT Managed Services Account Director in London. The IT Managed Services Account Director will be responsible for selling (Increase revenue, develop pipeline etc.) into our client’s current enterprise customers selling public cloud solutions. The IT Managed Services Account Director should have Current experience selling public cloud solutions (preferably Microsoft Azure) into enterprise customers. Currently working for an IT managed services business Commutable to London, Home working is available (Non-EU candidates are not able to be sponsored). Consistent tenure in current and previous positions. Ref BD7703 Salary: Up to £80,000 + Double OTE (Cloud Jobs, Cloud Computing Jobs, Cloud Sales Jobs, Azure Jobs)
- Service Delivery Lead (Data Centre)
- Up to £60,000 Base
A State of the Art Data Centre business are looking for a Service Delivery Lead-in Wiltshire. The Service Delivery Lead will be responsible for maintaining and improving current services to our client's customers. The Service Delivery Lead will also be responsible for a service desk team (reviews, hiring, training etc.) Other responsibilities include: Acting as a senior point of escalation for any customer incidents making sure these are raised quickly and efficiently Root cause analysis Maintain and improve ITIL disciplines Experience required ITIL v3 Certified Current experience within a Data Centre / Data Center Environment Current experience within a Senior Service Desk role. Candidates must be UK based. Sponsorship is not available for Non-EU candidates. Ref BD7701 Up to £60,000 Base (Data Centre Jobs, Data Center Jobs, Service Delivery Jobs)
- Identity & Access Management Consultant
- Up to €90,000 Base
An Identity & Access Management Consultant is needed to lead and drive technical and or business transformation projects in a client-facing position for a prestigious consultancy in Germany. The Identity & Access Management Consultant will be responsible for technical design and implementation of Identity & Access Management/IAM products within a wide variety of clients. The Identity & Access Management Consultant will have a blend of technical hands-on and client-facing consultancy. Broad technical knowledge across Identity and access management is essential. The Identity & Access Management Consultant will need to have technical hands-on experience with one or more of the following core areas; Privileged Access Management (PAM, CyberArk, Beyondtrust, Thycotic) Identity Governance Administration (IGA, Sailpoint, Omada, RSA) Customer Identity & Access Management (CIAM, Forgerock PSD2) The Identity & Access Management Consultant must be able to speak fluent English & German (Written and Speaking) The Identity & Access Management Consultant must have the willingness to travel to customer sites across Germany. Ref TC7563 Up to €90,000 Base Germany (IAM Jobs, Identity & Access Management Consultant Jobs, Identity & Access Management Jobs Identity and Access Management Jobs)