NFON bundles know-how in new organisational structure
.jpg)
Cloud PBX provider NFON has announced the extension of its services with three specialised core teams will build the departments Presales Consulting, Professional Services and Service Delivery and be responsible for the service offensive.
Melanie Sollinger takes over as Head of Consulting & Services with immediate effect.
Jan-Peter Koopmann, Chief Technology Officer at NFON AG, says, “Expansion and growth require constant adjustments for the benefits of users. Of course, this also applies to our services, regardless of whether they are carried out before commissioning or until the productive use of the NFON portfolio. Customer satisfaction has the highest priority.”
The company says that highly specialised employees in new teams and departments ensure smooth and fast processes. Presales Consulting, formerly Technical Consultants, is responsible, for example, for presentations and workshops in bid phases, for managing tenders and also for supporting alpha tests. Professional Services is also dedicated to the expansion of existing solutions, the documentation and the transfer to regular operation as well as the control of service providers when outsourcing services. The third pillar is Service Delivery with, for example, escalation management, SLA definition and SLA monitoring, support for major customers, wholesale and white label partners and other tasks.
“A precise classification of the service structure enables us within the NFON Group to achieve an even better communication flow, more intensive agreements and more effective consulting as well as focused support and solutions for complex tasks. We are gaining speed – our customers must feel understood and perfectly advised in all areas and at all times”, says Melanie Sollinger, Head of Consulting & Services, NFON AG. Melanie Sollinger previously headed the Technical Consulting division.
The extension of the services generates new jobs at the NFON AG in Germany. This means that the company is not only growing internationally, as recently with its entry into the Italian market with a branch in Milan. The company, which was founded in Munich in 2007 and went public on the Frankfurt Stock Exchange (Prime Standard) in May 2018, is growing continuously and follows a clear expansion strategy. As part of this strategy, NFON AG acquired Deutsche Telefon Standard AG, a specialist in cloud communications, in March 2019.
source commsbusiness
Industry: Unified Communications News
Latest Jobs
-
- Outside IR 35 contract- Threat & vulnerability analyst - SC CLEARED UK REMOTE
- N/A
- £550
-
6 month rolling contract Outside IR35- immediate start. Threat and Vulnerability Analyst. Tenable.sc experience needed. The ability to deploy agent, configure environments, run active and passive scans, produce reports and prioritise remediation activities based on output Current and ACTIVE clearance is required
-
- Chief Information Security Officer- CISO. London
- London
- N/A
-
Chief Information Security Officer (CISO) is needed to join a senior leadership team that is driving change across a London based FTSE business. You will have responsibility and accountability to define and execute an information & Cyber Security strategy. To be successful you should have the following experience; Experience defining, presenting and executing against your information AND cyber security strategy. Experience delivering / managing functions across information security GRC / Audit and technical Cyber Security capabilities. Senior stakeholder management to the executive committee. Embedding Info / cyber security within a Cloud focused environment. Further develop, expand and mature the information / cyber security function | team. Be able to regularly commute to London Financial services experience is desirable. If this sounds like an opportunity you are interested in then please use the below form to schedule a call. This is an exclusive project to DCL Search. All conversations are kept in confidence.
-
- IAM Business Analyst- ForgeRock
- European Union
- £500 per day
-
IAM Business Analyst with ForgeRock experience is need for a 12 months contract The client is in the middle of a large scale ForgeRock deployment and the BA will sit between the technical teams and the business helping to ensure the project is a success You will need to be a strong business communicator and have experience of mapping business needs against ForgeRock features This will be a remote project dealing with teams in different geographies, you must have strong English communications skills and be happy working remotely and able to be proactive to ensure your side of the project is a success
-
- Java Developer
- United Kingdom
- upto £55,000 plus good benefits
-
Home based opportunity for an experinced Java Developer to become involved in a number of large scale national IAM projects Duties include · Development and maintenance of source code for our customers IAM deployments · Have a good understanding of testing frameworks and methodologies and are able to test solutions within you own work and others · Ability to create clean code according to good coding standards · Create easy to follow documentation You don' need to have experience within the Identity Access Management space but it would be beneficial we are looking for people with · Java experienced ideally Java 11 · preferably experience in some of the following: Maven, Gradle, PHP, Lua scripting, C#, Spring Boot/Spring, OGNL, or Groovy · experience of working with one or more of: creating/consuming REST APIs LDAP SQL encryption Identity Protocols (SAML, OAuth, OIDC, SCIM etc) · good knowledge of development methodologies with regards to the end user experience For more details please send your CV and we will come back to you