Genesys Expand Support for Google Cloud Contact Centre
Tightly integrated solution marks swift progress on Genesys and Google Cloud partnership launched less than a year ago
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Centre AI across all three of its platforms – Genesys PureEngage, PureConnect and PureCloud – this quarter.
Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots and automation using Google Cloud Contact Centre AI without introducing the complexity of third-party integrations. The company is already working with existing customers running on each of its platforms to integrate Google Cloud Contact Centre AI, including a leading global ridesharing company, one of the world’s top five largest automobile manufacturers and a Fortune 500 U.S. department store.
As showcased last year at Google Cloud Next ’18, Genesys was one of the first partners to integrate with Google Cloud Contact Centre AI. Genesys is now helping multiple enterprise-level organisations leverage this technology through its early adopter program. In fact, Genesys is one of the only vendors to support an integrated end-to-end Google Cloud Contact Centre AI solution for small, medium and large enterprises across both cloud and on-premises deployments.
Paul Lasserre, vice president of product management for artificial intelligence (AI), Genesys said,
“The launch of Google Cloud Contact Centre AI was a game-changer for the industry,”
“Businesses leveraging Genesys solutions have already identified hundreds of use cases for this powerful technology to provide holistic value across marketing, sales and services contexts.”
The Genesys integration with Google Cloud Contact Centre AI enables AI-powered virtual assistants to intuitively handle routine calls and chats or escalate an interaction to an employee when needed.
Lasserre added, “Now any business using our customer experience platform can easily put their AI strategy in motion leveraging Google Cloud and Genesys.”
“Our AI capabilities, including Predictive Routing, coupled with Google Cloud Contact Centre AI enables businesses to better support employees and care for customers.”
Rajen Sheth, the director of Product Management for Google said,
“Contact Centre AI empowers enterprises to use AI to complement and enhance their contact centres,”
“Google Cloud’s goal is to make it as easy as possible for our customers to use AI for contact centres through our relationships with key partners like Genesys.”
Industry: Unified Communication news
- SailPoint File Access Manager Consultant/ Architect
- discussed on applications
SailPoint File Access Manager (SailPoint FAM) Consultant/ Architect is required for an up coming projects, Ideally looking for someone with experience in Designing and deploying SailPoint FAM , this is a new Deployment, you will work with customer in the initial workshop phase, to understand requirements and to get the initial design, you will then be responsible for deploying the solution. This is a home based role, with some onsite visits required during the length of the project. We are looking for someone who has previous experience in Deploying SailPoint FAM (ideally done design work) Need to have experience with SharePoint and ideally Azure and Share file
- Outside IR35 Contract- SC / DV - Cloud / VMware Solution Architect
- Outside IR35
Solution Architect Contract - with active Security Clearance needed for Outside IR35 Contract London. SC / DV (must be willing to undergo DV) 6 month rolling Immediate Experience delivering technical Security Architecture design / assurance of security design. Specific experience with Cloud and VMWARE technologies Cross domain experience desirable HLD / LLD Current SC Clearance a must. London 3 days a week Immediately interviewing.
- Contract Night Shift Senior SOC Analyst | Microsoft Defender | Outside IR35
- United Kingdom
- Outside IR35
Contract Night Shift Senior SOC Analyst | Microsoft Defender / Sentinel | Outside IR35 Looking for an experienced SOC analyst to cover a night shift SOC operation. Level 2 technical Analyst. You must have current hands on technical experience with Microsoft defender / Sentinel within a customer facing SOC environment. This is a UK based position.
- DV Cleared CyberArk Consultant- Contract
- City of London
- Upto £700 per day
CyberArk Consultant is needed to be responsible for leading the deployment of CyberArk solutions for this Secure government site You will work with customer, helping to create CyberArk Strategic Roadmaps, on-boarding accounts, product and process integration into the CyberArk Solution and Proviso of Installation and technical Documentation. We are looking for this individual to have experience in: In CyberArk deployment, and ideally leady the deployment both strategically and also technically for this project we need the consultant to hold current DV cleared status For the right individual this could be a long term project.