Avaya’s accelerates bold cloud strategy
Avaya will make its cloud services available to every partner, large or small, as the company ramps up its focus on cloud for the next year.
Avaya is pinning its growth on the cloud in 2019. That’s the bold message that the company’s International President, Nidal Abou-Ltaif, drove home at the Avaya Partner Summit 2019 this week, as he outlined the company’s strategy for rolling cloud services out to partners across the globe.
During his keynote speech at the Summit, delivered to over 450 channel leaders from dozens of countries, Abou-Ltaif proclaimed that Avaya’s credentials as a serious cloud services provider would be impossible to deny, as he announced plans to make cloud services available to any Avaya partner, regardless of size.
He pointed out that the company has already made headway as it moves its business towards cloud-based models. Avaya’s UCaaS and CCaaS solutions represent the company’s fastest growing segment, having grown in 2018 by around 700%.
What’s more, he said, Avaya’s cloud partner ecosystem has grown by 50% year-over-year, with 144 partners in 48 countries offering Avaya cloud services.
Building on this, Abou-Ltaif said that, in 2019, Avaya will make its UCaaS and CCaaS solutions available to every partner, and, by extension, every customer around the world. He added that Avaya is making it possible for channel partners to deploy private, hybrid or public clouds for both large and small customers.
“Through our announcements today, with the tools and initiatives that we’re launching, you’ll see that our focus is on enabling partner growth in 2019. Cloud is a huge part of that, meaning we have to make our cloud services available to every one of our partners – no matter their size, no matter their business model,” Abou-Ltaif said.
“I’m fairly confident in saying that, because of these initiatives, we have one of the most inclusive partner programs of any large technology vendor in the world.”
Indeed, while Abou-Ltaif stressed Avaya’s impressive progress on its cloud ecosystem, he still had plenty to offer partners who aren’t looking to the cloud as their main driver of growth. From new, platform-agnostic devices to AI and biometrics integration in the contact center, Abou-Ltaif previewed a raft of new technologies and use cases that he said were “customer-centric” and relevant to today’s demanding customers. He said that these new solutions were the result of Avaya’s commitment to “open innovation” – the commitment to an open standards-based business model.
“In 2014, we took bold steps to take the customer experience from an inbound function to the contact center to every touch-point outside the organization, including end points, like ATMs, social channels, mobile phones, and everything in between. We opened our platforms so that they could interact with the outside world,” Abou-Ltaif explained.
“By 2018, we’d presented to the world how our strategy of endorsing open platforms revolutionizes emergency services, makes chatbots more intelligent, and ensures inclusive experiences for people of determination. Experiences are no longer fragmented but should and can be enterprise-wide, and AI, biometrics, and other emerging tech is now available to everyone with an idea to inspire.”
Abou-Ltaif closed his keynote by saying that creating these stellar customer experiences – both within and outside of the enterprise – is what’s driving Avaya going forward. After all, the company’s new tagline, he pointed out when speaking about its new brand identity, is “Experiences That Matter”. And given that it enabled 75 million customer-agent phone conversations, 2.6 million active chat sessions, 2.9 million audio conference calls, and 90,000 video calls last year, it would appear that Avaya is the very best-placed vendor to deliver on that mission.
Source: commsbusiness
Industry: Unified communication news
Latest Jobs
-
- Account Director | Cyber Security Consulting | UK - South East
- London
- N/A
-
Account Director | Cyber Security Consulting - Financial Services | UK - South East. New Role due to Growth We are looking for an experienced Account Director to develop and expand existing relationships across the financial services sector, working with investment firms, asset managers, private equity groups and strategic partners to deliver intelligent cyber consulting and a bespoke Cyber product offerings. You will act as a trusted advisor, helping organisations strengthen digital resilience, manage third-party and regulatory risk and adopt a proactive approach to cyber assurance. Key Responsibilities Manage a defined portfolio of financial clients, understanding business priorities and aligning tailored cyber solutions. Drive new client engagement while nurturing existing partnerships through a consultative, long-term approach. Present the benefits of advanced cyber services including threat intelligence, vulnerability management, incident readiness, and continuous risk monitoring. Collaborate with technical and delivery teams to ensure smooth engagement from proposal through to implementation and ongoing support. Prepare proposals, negotiate commercial terms, and clearly articulate value and business outcomes. Build trusted relationships at senior and board level. Ideal Profile Strong background in cybersecurity, consulting, or risk management within financial services. Skilled communicator with proven success managing and growing key accounts. Able to translate complex technical insight into commercial and strategic value for clients. Confident engaging with senior stakeholders and decision makers. Please note: Sponsorship is not available.
-
- SOC Analyst- Level 2- Hybrid Greater London
- London
- N/A
-
SOC Analyst- Level 2- Hybrid Greater London New opportunity created through continued growth. We’re looking for a SOC Analyst (Level 2) to strengthen a growing managed security team. You’ll work hands-on with Microsoft Sentinel and Defender XDR, investigating alerts, responding to incidents, and helping improve how clients stay protected. This role is ideal for someone who enjoys unravelling security events, thinking critically under pressure, and making a real difference day to day. What you’ll do · Investigate and respond to security activity across SIEM and endpoint tools · Analyse network and log data to uncover real threats · Support automation initiatives to streamline response processes · Help maintain visibility, data flow, and performance across SOC platforms What you’ll need · Practical experience using Microsoft Sentinel and Defender XDR · Confident working with KQL or similar query languages · Understanding of attacker tactics and response techniques · SC-200 certifications would be nice. · Experience supporting multiple customer environments Please note: Sponsorship is not available.
-
- Senior SOC Engineer - UK - New role due to growth
- London
- N/A
-
Senior SOC Engineer – New role due to growth We are hiring a Senior SOC Engineer to take the lead across security operations for a growing managed service. You will lead detection, response and onboarding activity across multiple clients, helping shape how the SOC evolves. Expect variety; from fine-tuning alerts and threat hunting to supporting customers and mentoring junior analysts. What you’ll bring · Strong experience across SIEM, EDR, and threat detection tools · Confident working with customers in a managed service environment · Skilled in scripting or query languages such as KQL or PowerShell · Knowledge of frameworks like NIST, ISO27001, MITRE ATT&CK · Calm communicator with a problem-solving mindset · Experience with Azure Lighthouse or delegated access models · Prior involvement in automation or SOC improvement projects Location: South East England- Hybrid role Please note: Sponsorship cannot be offered now or in the future.
-
- SENIOR Cyber Risk Consultant. Cyber Risk consultancy - the right way. UK. Hybrid - Remote first
- United Kingdom
- N/A
-
Senior Cyber Risk Consultant needed. New position due to growth Seeking a passionate Cyber Security Risk Consultant who enjoys helping clients make a different to their business. Dedicated training budgets, Unlimited holiday structured career path, Work life balance guaranteed Cyber Risk consultancy done the right way. A successful individual will have experience working with clients to identify business cyber security risk. This is a remote first opportunity which means you will spend the majority of your time working remotely. You will however spend some time meeting clients as well as meeting up with the team on a monthly basis.. Some of the nice to have certifications. CRISC, ISO27001 Lead implementer, CISA, CISM, CISSP Unable to offer Visa sponsorship now or in the future.