Not a Lot of Change on the Gartner UCaaS Magic Quadrant 2018
As companies search for more flexibility in their communication services, the “as a service” approach to UC has become increasingly popular. The as a service model allows organisations to access the latest features of UC technology through the cloud, ensuring exceptional scalability.
Today, Gartner believes that by 2021, 90% of IT leaders will be relying on the cloud for their UC technology. The Gartner Magic Quadrant is a report that evaluates vendors in the UCaaS space according to their “completeness of vision” for innovative technology, and their “ability to execute.” Let’s examine who made the cut this year.
The UCaaS Leaders for 2018
Leaders in the UCaaS Magic Quadrant offer the best completeness of vision, and the strongest ability to execute. In 2017, the leaders were:
- 8×8
- BT
- Orange Business Services
- RingCentral
- Verizon
- West
This year we have:
RingCentral
RingCentral has accomplished some phenomenal things this year. They were our UC Awards 2018 winner for “Best Cloud Communications Provider,” and now they’re at the head of the leader section for the Gartner Magic Quadrant too. RingCentral has successfully expanded their offering across SMB, mid-size and enterprise accounts, offering the full RingCentral Office with Glip collaboration, and multiple enhanced communication features. Gartner notes that RingCentral has a strong market position, and this year posted a strong revenue growth of 34% since 2017.
8×8
8×8 is a UCaaS application specialist who rebranded their product portfolio this year to the “X Series.” 8×8 now has a rich cloud portfolio featuring integrated UC, workstream collaboration, contact centre solutions, conferencing and more. Gartner believes that over 50% of 8×8 customers currently purchase CCaaS from the company to compliment their UCaaS deployments too.
Orange
Global CSP Orange offers two separate UCaaS services, including a Skype-based solution and Cisco-based option. Orange deploys reference architecture for UCaaS too through a range of gateways, handsets, headsets, SBCs, video endpoints and more. Gartner’s financial assessment tool gave Orange a positive financial rating this year, and Gartner showed that Orange is a well-proven vendor, with more than 10,000 seats in both the Microsoft and Cisco stacks.
BT
Global CSP BT offers five UCaaS options in its portfolio, including the “One Cloud Cisco” HCS, and the One Cloud Microsoft option, which are the focus of the MQ evaluation. The OneCloud iComms from Ribbon, Cloud Voice (RingCentral) and Cloud Phone (BroadSoft) specifically target the UK. Gartner suggests that BT has advanced skills in the UCaaS stacks and can support a range of communication environments around the world.
Verizon
Global CSP Verizon offers Verizon Unified Communications and Collaboration on a surface based on the Cisco HCS platform. Serving companies in more than 1040 countries, Verizon has a broad reach, and a connection with Cisco for selling WebEx Meetings, Teams, Cloud Connected Audio and more. Verizon’s UCaaS adoption platform also makes it easier for customers to access the full suite of solutions.
The UCaaS Challengers for 2018
The UCaaS Magic Quadrant Challengers are solutions that are quickly making their way towards a leadership position. Last year (2017) we had:
- AT&T
- Microsoft
This year, the Challengers are:
Microsoft
One of the best-known publicly-held IT service vendors in the world, Microsoft’s UCaaS application is Microsoft Teams, part of the Office 365 suite. The Microsoft Teams offering supports presence, workstream collaboration, screen and audio sharing, and more. With a new direct-routing capability supporting third-party PBXs, Teams is consistently gaining momentum in the UCaaS market this year. It’s only a matter of time before Microsoft hits the Leaderboard.
Google is another major contender ready to move to the Leadership position soon. Google’s UCaaS offering includes Hangouts and the G Suite cloud office bundle. The Google service is available in a wide selection of languages around the world, and it’s received various updates in the last year with new endpoints, clients, user experience solutions and more. Hangouts fosters a highly collaborative work experience that’s quick to deploy, and highly cost-effective.
AT&T
Global CSP AT&T targets UCaaS both directly, and through a selection of channel partners. AT&T has three separate cloud-based offers, which enable the company to deliver support for most UC stacks, regardless of the size of their customer’s business. Gartner also notes that AT&T has taken steps to improve and simplify the customer experience with a new upfront requirement design team, post-sales deployment services, and automated migration tools.
Cisco
Cisco’s position in the Gartner Magic Quadrant for UCaaS this year comes from Gartner’s evaluation of the Cisco BroadCloud component, where Cisco delivers and maintains UCaaS stacks. The BroadSoft acquisition in 2018 gave Cisco access to multiple cloud calling capabilities and additional services for UCaaS. Gartner notes that the Cisco BroadCloud platform is highly scalable, with countless new facilities on the horizon.
NTT Group
The UCaaS portfolio for the NTT Group come from the combined assets of Arkadin, Dimension Data, and NTT Communications. The three separate business units run UCaaS solutions that have offered a positive financial rating this year, according to Gartner. The NTT has made methodical gains this year according to Gartner, by aligning multiple UCaaS groups together to serve customer needs.
The UCaaS Niche Players for 2018
Gartner’s Magic Quadrant niche players for UCaaS in 2017 were:
- Star2Star
- Masergy
- NTT Group
This year, the niche players are:
Masergy
A privately-held vendor with a global footprint in networking, Masergy has recently expanded to support managed security services, and UCaaS delivered from the SD platform. Masergy offers a robust adjacent portfolio to its UCaaS solution which includes CCaaS, SIP Trunking, SD-WAN and more.
Star2Star
Star2Star is a UCaaS application specialist that delivers UCaaS solutions to a wide range of companies spanning from large enterprises to SMBs. Star2Star merged with BlueFace this year for extended coverage over Europe and Asia Pacific. Through two UCaaS offerings, Star2Star offers a broad range of services, and the system they provide over the cloud requires no customer premise equipment – ideal for low-cost deployment.
The UCaaS Visionaries for 2018
Finally, the UCaaS Visionaries for 2018 were:
- Fuze
- Broadsoft
- Mitel
This year, the Visionaries for the Magic Quadrant are:
West
West is currently a privately-held company following a recent purchase by Apollo Global Management. Today, the lead UCaaS offering for the company, VoiceMaxx CE is built on the Cisco HCS platform. West also supports CCaaS from Cisco, alongside its own branded CCaaS solution. The West offering is highly supported by adjacent services, and Gartner believes that Apollo is investing in West to improve its position in the marketplace.
Mitel
Mitel has two global UCaaS solutions to offer in the form of MiCloud Connect and MiCloud Flex. The two options give companies access to a broad range of services, and Mitel also plans to link its range of on-premise PBXs with MiCloud Connect through an emerging CloudLink integration. Gartner notes that Mitel can support both standard UCaaS portfolios, and customers with unique requirements.
Fuze
Finally, privately held UCaaS app specialist Fuze runs it’s own UCaaS multi-tenant platform which now supports collaboration features. In 2017, Fuze linked its portfolio with AppNeta to expand into video and voice reporting and quality monitoring capabilities. Fuze customers appreciate its fantastic rate of innovation according to Gartner.
Considering this Year’s Magic Quadrant
It’s been a successful year for many companies in the 2018 UCaaS Magic Quadrant. Cisco took over for BroadSoft after the recent BroadSoft/Cisco acquisition, but the players in the report remained the same from 2017 with a few vendors shifting up and down to new sections of the report.
We’re particularly impressed by RingCentral this year for its exceptional cloud performance, and believe that Cisco, Microsoft, and Google are well on their way towards a potential appearance in the Leadership quadrant of the MQ.
Source: uctoday
Indsutry: Unified communcation news
Latest Jobs
-
- Security Architect | MoD - Security Cleared. OUTSIDE IR35 | Hampshire
- N/A
- Outside IR35
-
Security Architect | MOD | Security Cleared | Outside IR35 | Hampshire Commutable The successful candidate must be willing to undergo DV Clearance, ideally already holding active clearance. You will produce high and low level security architecture documentation, guiding and validating designs for systems deployed within sensitive environments. The role requires providing specialist security input into solution design, service transition and change initiatives, working closely with engineering, operations, client and third party stakeholders. You must have current hands on architectural experience, including VMware secure platform design and virtualisation architecture, alongside AWS expertise. This is an outside IR35 contract- 6 month rolling. Part of a longer term MoD project
-
- Active Directory | RBA engineer | UK Remote | SC Clearable
- United Kingdom
- N/A
-
Technical Active Directory (AD) and RBA specialist needed to play a key part in complex, enterprise scale Active Directory and access transformation programmes. You will work alongside senior team, helping reshape access models, modernise legacy directory structures and strengthen security posture across secure environments. This is hands on delivery within high impact projects where your work directly improves access control, compliance and operational resilience. Active UK Security Clearance required. This is a remote role with client travel. Implementation of Role Based Access Control across large AD estates Restructuring complex permission models, security groups and delegated access Supporting domain controller upgrades and core directory improvements Applying security hardening standards and remediating audit findings Enhancing authentication, policy and access governance frameworks Troubleshooting and resolving technical AD challenges within live environments Producing robust technical documentation and identifying project risks You must have the following technical experience Enterprise Active Directory administration Role Based Access and permission remediation OU design and governance Group Policy management Security group delegation models DNS and DHCP services Kerberos authentication / NTLM PowerShell scripting and automation Azure AD | Entra ID Hybrid identity environments Identity Governance PAM
-
- Identity and Access Management Consultant (Saviynt & Microsoft Entra) | UK
- United Kingdom
- N/A
-
Role summary Technical IAM consultant delivering identity governance and cloud identity solutions to enterprise clients. What you will do Implement / Configure / Deploy Saviynt IGA / Microsoft Entra solutions: Lead technical workshops, gather requirements and translate into solution designs. Troubleshoot complex issues, support testing and deployments. Produce technical artefacts and configuration guides. Key skills Hands-on Saviynt IGA experience (workflow, connectors, access governance). Strong practical knowledge of Microsoft Entra ID / Azure AD identity and access controls. Understanding of identity protocols (SAML, OAuth, OpenID Connect) and hybrid identity. Experience with APIs / REST for integrations and automation. What we are looking for Proven delivery experience in IAM / IGA projects, preferably in consulting. Confident communicator with client-facing delivery exposure.
-
- Cyber Security Technical Presales Consultant | UK | Managed Services SOC / Pentesting etc
- England
- N/A
-
Experienced Technical Pre Sales Cybersecurity Consultant to support organisations across the UK. This role focuses on delivering advisory, high level solution design, and security uplift services that improve security outcomes, address operational challenges, and enable informed technology decisions within complex and regulated environments. The position blends technical pre sales expertise with a consultative approach, working closely with technical, operational, and commercial stakeholders to shape effective and scalable cybersecurity solutions such as Managed Services SOC / Pentesting etc The individual must be able to achieve UK Security Clearance. Key Responsibilities Provide technical pre sales support across cybersecurity solutions and services for organisations operating across multiple industry sectors Engage stakeholders to understand security challenges, risks, compliance requirements, and operational pain points Deliver advisory guidance and recommendations to strengthen security posture and organisational resilience Translate customer requirements into clear, outcome focused technical and commercial solution designs Act as a trusted technical advisor throughout the sales and early delivery lifecycle Produce clear technical documentation, recommendations, and customer facing materials suitable for regulated environments Collaborate closely with sales, delivery, and technical teams to align solutions with customer needs Experience and Skills Proven experience in technical pre sales or cybersecurity consultancy Experience working across multiple industries, ideally within regulated or complex environments Broad knowledge of cybersecurity technologies, managed services, and risk based approaches Strong communication skills with the ability to engage both technical and non technical stakeholders Confident operating in a client facing, consultative role UK based role with remote working Occasional travel for customer engagement as required