Avaya vs. Mitel: Clash of the UC Leaders
Whether you’re looking for the best endpoints to empower your contact centre agents, or you need a unified communications strategy to help streamline business productivity, the vendor you choose can make or break the future of your business.
In a world where communication is becoming increasingly complex, businesses rely on the innovation and support of leading brands like Avaya and Mitel to help them achieve both their short-term and long-term goals. Two of the companies leading the pack in unified communications are Avaya and Mitel.
While Mitel has a reputation for supporting significant brands like Carlsberg, the Make-A-Wish Foundation, and more, Avaya also have their fair share of the UC market. The company claims to have 95% of the Fortune 500 in their network.
As of Q2 Financial Year 2018, Avaya has:
- Revenue of 672 million USD
- Non-GAAP revenue of 757 million USD
- Adjusted EBITDA of 187 million USD
As of 2018 Mitel has:
- 3 billion USD in revenue
- 6 million GAAP revenues
- 2 million recurring cloud seats
Both Mitel and Avaya are “leaders” in the Gartner Magic Quadrant for Unified Communications for 2018.
Mitel achieved leadership status for the fifth year in a row in 2018. Gartner highlighted the company’s flexible UC offering, stating that Mitel has a “significant installed base of solutions deployed on virtual systems.” Gartner also credited Mitel for their success across a host of verticals, including healthcare, government, hospitality, and education. The report claimed that Mitel offers a “positive front-end solution” as well as “smooth operating transitions.”
Avaya, on the other hand, is celebrating nine years in the top spot as a Gartner Magic Quadrant UC leader. Gartner highlighted Avaya’s “strong brand recognition” for its telephony and contact centre business, as well as the company’s ability to support both mid-size and larger organisations. Gartner also noted that Avaya’s managed services offering, and consumption-based licensing makes it “easier for customers to outsource their Avaya Infrastructure.”
In 2017, Avaya had approximately 8,700 employees worldwide, compared to Mitel’s 4,200.
Independent employer rating platform Glassdoor gives each company the following rating:
- Avaya: 3.2 for employee satisfaction
- Mitel: 2.4 for employee satisfaction
Both Mitel and Avaya offer products and solutions in the categories of unified communications, endpoints, customer contact, and collaboration.
Unified Communication & Collaboration:
For unified collaboration and communication, Avaya offers:
- Avaya Equinox
- Avaya Cloud Services
- Avaya IP Office
- Avaya Equinox Meetings Online
- Avaya IP Office Online
Mitel’s UC and collaboration portfolio includes:
- Mitel Teamwork
- Mitel OfficeLink
- Mitel Phone Manager
- Mitel InAttend
- CMG Suite
For customer contact solutions, Avaya offers:
- Avaya Oceana
- Avaya Aura
- Avaya Cloud Contact Center
- Avaya IP Office Contact Center
Mitel’s contact centre offering includes:
- Mitel MiContact Center
- MiCloud Flex Contact Center
- MiCloud Engage Contact Center
- MiContact Cloud
- MiVoice Connect Contact Center
When it comes to Endpoints, Avaya has:
- Avaya CU-360 Collaboration Unit
- J100 Series phones
- Avaya Vantage phones
- H200 Series IP devices
- Mitel 6900 Series phones
- Mitel IP420 phones
- MiVoice Conferencing Phones
- Mitel analogue phones
Target Market and Regional Availability
Both Mitel and Avaya are global companies with a reach spanning across various countries around the world. They offer solutions for small to mid-sized companies based on the cloud, as well as expansive unified communication and collaboration services for larger enterprise organisations.
Pricing for Avaya and Mitel products and services will depend on what you want to buy. You can find the price for their desk phone and endpoints by speaking to accredited channel partners or talk to Avaya and Mitel directly to get a quote for your cloud-based systems.
Avaya doesn’t publish rates for their UC services on their website directly. However, Mitel offers three distinct licensing options for their IP telephony, including:
- Essential: $19.99 per month
- Premier: $24.99 per month
- Elite: $29.99 per month
The services available from both Avaya and Mitel are customisable, so the price of your service may vary according to what your organisation needs.
Avaya and Mitel are both powerful contenders in the markets for endpoints, contact centre solutions, and unified communications. For most people, the decision of which vendor to go with will depend on your own personal preferences, and any experiences you might have had with the brands in the past.
Interestingly, both organisations have also begun to develop their roadmap with artificial intelligence and disruptive technology. Mitel announced an integration with Google Cloud in 2018 to bring AI to the contact centre, while Avaya has their own AI service in the form of “Ava.”
Industry: Unified communcation news
- IDAM Business Analyst
- Up to £65,000 Base
A Business Analyst with strong exposure within the Identity & Access or Privileged Access Management space is required by a leading consulting firm. You will have a strong technical understanding of at least one of the following subjects; Privileged Access/ Identity management, Identity Governance and Administration. Vendor experience may include; CyberArk, Sailpoint or Ping Identity. Any of the following vendors could also be advantageous; Oracle’s Identity Manager/ Access Manager or One Identity. The role is to be based in either London or Manchester, with 3-4 days of travel required in a week, that may flex based on the influx of work. This person will have excellent client facing skills, as you will be the primary point of contact between the clientele, and the Engineering team. So prior client facing experience is a must. If this sounds like you, give me a call today on; 0208 663 4030 or email Thomas.Childs@DCLSearch.com Ref: TC7516
- ISO27001 Information Security Consultant
- Up to £60,000
Information Security Consultant with ISO27001 audit and advisory experience is needed for a client facing opportunity with a Cyber Security company in London. Experience with ISO27001 is essential. Activities of the role will include, but not be limited to providing advice to clients, Gap analysis, Risk assessment, analysis, ISO27001 Audits. Experience taking a client through to iso 27001 certification is highly desirable. This Cybersecurity consultancy, who are dedicated to improving and investing in their client's businesses and employees careers, are looking for a security consultant due to expansion. All the training and development will be provided to help them specialise into the PCI industry / Security advisory industry. Ideal certifications ISO27001 Lead Auditor, ISO 27001 Lead implementer, PCI ISA. Aspiring PCI QSA. Other certifications such as CISSP, CISM or CISA are beneficial to have but not required. The ability to SC Clearance is essential. MUST be UK based and realistically able to commute to London. Structured career path, technical training, diverse and interesting clients available. (ISO70001 Lead Auditor, ISO 27001 Lead implementer, PCI ISA. Aspiring PCI QSA, ISO27001 Information Security Consultant) Contact me on firstname.lastname@example.org or 07884666351 or 02086634030 Ref: CH7514
- Google Cloud Data Engineer
- Up to £650 Per Day
Google Cloud Data Engineer London Up to £650 Per Day Duration: 3 months (Potential to extend) We are currently working with a leading Google Cloud partner who are currently looking for a Google Cloud Data Engineer in London. The Google Cloud Data Engineer will be responsible for a new, on-site project (start to finish) designing and implementing a data cataloguing platform using Google Cloud. Current Experience Required Google Cloud Data Analytics (Data Engineering, Data Mining, Data Cataloguing etc.) Cloud PUB / SUB Ref: PG7512
- Professional Services Security Engineer
- United Kingdom
Professional Services Security Engineer with current checkpoint experience is needed for the UK focused client facing implementation/migration, configuration position. The role will be utilising the latest versions of Checkpoint, so someone accredited with either CCSA or CCSE, on at least version R80 is ideal. The Professional Services Security Engineer must have current technical implementation experience using Checkpoint, however, I would look at someone with strong firewalling experience around other vendors such as Palo Alto and Fortinet. Being a multi-vendor professional services business, there is scope for this person to receive training and experience within other vendors. This is a UK wide role, the company in question has 2 offices across the UK, however, there is scope for this person to be home based when not on client site. Vendor training and exposure actively promoted.