Avaya vs. Mitel: Clash of the UC Leaders
Whether you’re looking for the best endpoints to empower your contact centre agents, or you need a unified communications strategy to help streamline business productivity, the vendor you choose can make or break the future of your business.
In a world where communication is becoming increasingly complex, businesses rely on the innovation and support of leading brands like Avaya and Mitel to help them achieve both their short-term and long-term goals. Two of the companies leading the pack in unified communications are Avaya and Mitel.
While Mitel has a reputation for supporting significant brands like Carlsberg, the Make-A-Wish Foundation, and more, Avaya also have their fair share of the UC market. The company claims to have 95% of the Fortune 500 in their network.
As of Q2 Financial Year 2018, Avaya has:
- Revenue of 672 million USD
- Non-GAAP revenue of 757 million USD
- Adjusted EBITDA of 187 million USD
As of 2018 Mitel has:
- 3 billion USD in revenue
- 6 million GAAP revenues
- 2 million recurring cloud seats
Both Mitel and Avaya are “leaders” in the Gartner Magic Quadrant for Unified Communications for 2018.
Mitel achieved leadership status for the fifth year in a row in 2018. Gartner highlighted the company’s flexible UC offering, stating that Mitel has a “significant installed base of solutions deployed on virtual systems.” Gartner also credited Mitel for their success across a host of verticals, including healthcare, government, hospitality, and education. The report claimed that Mitel offers a “positive front-end solution” as well as “smooth operating transitions.”
Avaya, on the other hand, is celebrating nine years in the top spot as a Gartner Magic Quadrant UC leader. Gartner highlighted Avaya’s “strong brand recognition” for its telephony and contact centre business, as well as the company’s ability to support both mid-size and larger organisations. Gartner also noted that Avaya’s managed services offering, and consumption-based licensing makes it “easier for customers to outsource their Avaya Infrastructure.”
In 2017, Avaya had approximately 8,700 employees worldwide, compared to Mitel’s 4,200.
Independent employer rating platform Glassdoor gives each company the following rating:
- Avaya: 3.2 for employee satisfaction
- Mitel: 2.4 for employee satisfaction
Both Mitel and Avaya offer products and solutions in the categories of unified communications, endpoints, customer contact, and collaboration.
Unified Communication & Collaboration:
For unified collaboration and communication, Avaya offers:
- Avaya Equinox
- Avaya Cloud Services
- Avaya IP Office
- Avaya Equinox Meetings Online
- Avaya IP Office Online
Mitel’s UC and collaboration portfolio includes:
- Mitel Teamwork
- Mitel OfficeLink
- Mitel Phone Manager
- Mitel InAttend
- CMG Suite
For customer contact solutions, Avaya offers:
- Avaya Oceana
- Avaya Aura
- Avaya Cloud Contact Center
- Avaya IP Office Contact Center
Mitel’s contact centre offering includes:
- Mitel MiContact Center
- MiCloud Flex Contact Center
- MiCloud Engage Contact Center
- MiContact Cloud
- MiVoice Connect Contact Center
When it comes to Endpoints, Avaya has:
- Avaya CU-360 Collaboration Unit
- J100 Series phones
- Avaya Vantage phones
- H200 Series IP devices
- Mitel 6900 Series phones
- Mitel IP420 phones
- MiVoice Conferencing Phones
- Mitel analogue phones
Target Market and Regional Availability
Both Mitel and Avaya are global companies with a reach spanning across various countries around the world. They offer solutions for small to mid-sized companies based on the cloud, as well as expansive unified communication and collaboration services for larger enterprise organisations.
Pricing for Avaya and Mitel products and services will depend on what you want to buy. You can find the price for their desk phone and endpoints by speaking to accredited channel partners or talk to Avaya and Mitel directly to get a quote for your cloud-based systems.
Avaya doesn’t publish rates for their UC services on their website directly. However, Mitel offers three distinct licensing options for their IP telephony, including:
- Essential: $19.99 per month
- Premier: $24.99 per month
- Elite: $29.99 per month
The services available from both Avaya and Mitel are customisable, so the price of your service may vary according to what your organisation needs.
Avaya and Mitel are both powerful contenders in the markets for endpoints, contact centre solutions, and unified communications. For most people, the decision of which vendor to go with will depend on your own personal preferences, and any experiences you might have had with the brands in the past.
Interestingly, both organisations have also begun to develop their roadmap with artificial intelligence and disruptive technology. Mitel announced an integration with Google Cloud in 2018 to bring AI to the contact centre, while Avaya has their own AI service in the form of “Ava.”
Industry: Unified communcation news
- M&E Project Manager
- £35,000 - £65,000 + Bonus + Benefits
M&E Project Manager with a Data centre / Construction / Mission Crticial background is needed in London area to join a leading Data Centre business. The M&E Project Manager MUST have experience working in data centre or mission critical project environments for a minimum of 2 years The M&E Project Manager will be responsible for planning, controlling and coordinating the delivery of various construction and business as usual projects. Ensuring work keeps to deadlines and within cost parameters. You will be responsible for overseeing projects worth over £5 million from start to finish, managing suppliers and contractors. This is an excellent opportunity for someone looking to build a career working for an internationally recoginised brand who truely belive in staff development and progression. Reference Number: PG7448
- Marketing Specialist
- £35k - £37k + Bonus + Excellent Benefits
My client, a leading name in the IT industry, are seeking a Marketing Specialist to join their team. This is an excellent role for someone looking to develop themselves in a diverse role with resposnbilites and authority with the real chance to make change and have an effect on a global business. Required Experience: 5+ Years in Marketing + Public Relations Experience organising and running campaigns and events. Content Creation - Social Media, Website and Blogs Email Campaigns A degree in Marketing, Business admin or related subject Marketing qualification, ideally CIM. IT / Telecoms Background prefered but not essential. Reference: PG7447
- ServiceNow Administrator (Contract)
- £350 Per Day
We are currently working on behalf of a London based service provider who are on the look out for a ServiceNow Administrator for a 6 month initial contract The ServiceNow Administrator will be responsible for supporting, configuring, scripting & integrating the ServiceNow ITSM (IT Service Management) tool. Requirements Current ServiceNow ITSM (IT Service Management) experience is a MUST Current experience within an IT service provider A Certified ServiceNow System Administrator certification isn’t a must be extremely beneficial Day Rate: £350 Per Day Reference Number: BD7439a
- Cyber Security Sales
- £120,000 – £140,000 OTE
£120k - £140k OTE Sales Account Management / New Business in the London / Reading area. This opportunity comes with existing accounts with internal sales support. MUST have the ability to develop New business as well as help existing accounts. Experience selling Solution and Managed service experience preferred e.g. Check Point, Palo Alto, F5, etc. Must be UK based and ideally able to achieve SC clearance DCL Search & Selection Exclusive and looking to hire ASAP. Contact me for more info 07884666351 / chris.holt@DCLSearch.com Reference Number: CH7444