Twilio acquires contact center software maker Ytica

The acquisition lines up with Twilio's push into the contact center market
Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica specializes in customizable contact center reporting, speech analytics and workforce optimization software. Financial terms of the deal were not disclosed.
Twilio, a cloud communications player, plans to make Ytica's technology a part of Twilio Flex, the company's fully programmable application platform for the contact center, which launched in March. Twilio said Ytica's platform will still be offered as a standalone product to other contact center SaaS vendors.
"In working with Ytica over the past several years, it became clear they have both the most robust cloud architecture in the WFO space as well as the most similar perspective as Twilio on the value of customization for enterprise software," said Al Cook, general manager of Twilio Flex. "We've worked with many happy joint customers and knew that Ytica and Flex together could offer an enterprise-grade solution that is built for scale and far eclipses any other contact center solution currently in the market."
More broadly, the acquisition lines up with Twilio's push into the contact center market and efforts to unseat traditional legacy vendors like Cisco, Avaya, and Genesys. The aim for Twilio is to do battle with existing call center infrastructure players that deploy on-premise call center hardware and software. Twilio is betting that Flex can bring more APIs to the call center and help enterprises customize more.
The call center market features a number of players ranging from business process outsourcing companies to systems integrators to private branch exchange providers.
Source zdnet

Latest Jobs
-
- IAM developer - Saviynt
- United Kingdom
- Upto £60,000 plus benefits
-
IAM developer/ Consultant is required for a global consultancy who are looking to expand their deployment team within the UK Looking for a IAM developer who has experience with at least one of the following vendors Saviynt, Clearskye, Beyond Trust or Okta You will be part of a deployment team, involved in a number of high profile projects Key duties will be: implement IAM solutions to ensure secure access to applications, systems, and data for authorized users. This may involve integrating technologies and standards such as SAML, OAuth, LDAP, and RBAC. Conduct IAM audits and assessments: to identify vulnerabilities, gaps, and areas for improvement. Provide IAM support and troubleshooting and resolve incidents related to user access, authentication, and authorization.
-
- Lead Cyber Security Incident Response Consultant.
- United Kingdom
- N/A
-
Seeking skilled and passionate UK-based individual for a Lead Cyber Security Incident Response Consultant opportunity 3 core skillsets for the role Hands on technical incident response (triage and planning). Business consultancy (engaging with clients). Commercial awareness. Being able to engage in business growth conversations. Consultancy experience is an essential as it the ability to visit clients and the office. Additional experience will include, but not be limited to: Developing incident response strategies, guides and procedures for effective incident handling Proactive and reactive defense plans based on cyber threat actors' techniques Offering guidance, supervision, and fostering opportunities for team development Significant career development opportunities for the right individuals.
-
- OUTSIDE IR35 Contract- Functional tester- SC clearance Microsoft Windows Server
- London
- Outside IR35 contract
-
Front End Functional tester with SC clearance needed for an Outside IR35 project. Current valid SC clearance is required Experience with functional testing with exchange, sharepoint, SQL and other applications relating across a windows server Migration to 2019. Must be able to get to Central London 3 days a week. Jira, Wiki documentation and automation experience highly desirable.
-
- ForgeRock Consultant- UK
- United Kingdom
- Upto £100,000 plus benefits
-
ForgeRock Consultant/ Architect is require for niche consultancy who are looking to expand their presence within the UK/European Market Looking for a lead IAM architect, ideally with ForgeRock experience but would consider other vendors, But looking for someone who is able to advice and consultant with Clients but have the implementation background so they can get involved in projects as and when needed. Key duties will be: Provider IAM consultancy to clients, with a focus on ForgeRock Product stack ·Responsible for the design and implementation of ForgeRock solutions ·Install and configure ForgeRock stack to meet customer authentication and authorization requirements, ·Design and implement OAuth2 protocol using ForgeRock OpenAM, ·Design and develop OpenAM custom authentication modules, ·Configure ForgeRock stack to protect RESTful API, ·Troubleshoot and support ForgeRock IAM stack. This is a great role to join a niche play as they look to kick of their European expansion