The 2018 UC Gartner Magic Quadrant: Your First Look
Gartner officially released its Magic Quadrant for Unified Communications this month, and we were lucky enough to get a sneak peek at the results pretty early on. As you probably know by now, the Gartner Magic Quadrant is probably one of the most commendable lists in the UC space – with everyone vying for a spot.
Compared to last year’s MQ, we’ve seen some significant changes in leadership positions. So, we’re going to give you a full run-down of everything you need to know about the big players, as well as the most significant changes that have happened in the UC market over the last 12 months.
The UC Leaders for 2018
Let’s start with the big dogs. Last year, the brands in the top spot were:
Gartner defines the leaders in their Magic Quadrant as vendors capable of offering a comprehensive UC portfolio, alongside a significant market presence. Leaders need to offer a wide selection of services to different kinds of enterprises and organisations. This year, our leaders are:
You have to commend Avaya for their incredible performance over the last year. To move from a position of almost bankruptcy with Chapter 11, to one of the biggest players in the UC space is no simple feat. Avaya’s performance has left us in awe over 2018 as they’ve rolled out one exceptional market offering after another, from Avaya Equinox Meetings online, to Avaya Breeze, Zang Spaces, and more. Avaya even has the power to optimise UC with the addition of collaboration. One of the most compelling stories we’ve seen in UC for some time, Avaya is definitely one to watch.
Cisco held onto their top spot for another year running thanks to a broad collection of UC solutions spanning cross-cloud, on-premise, and hybrid deployment options. Recently, the organisation re-branded their Cisco Spark portfolio to take advantage of the far more popular WebEx brand. The result has been an update to the marketing of tools like Webex Teams, Webex Meetings, Webex calling and more.
Another big player maintaining their position in the leadership space, Microsoft is just as powerful as ever in this year’s Magic Quadrant. Though the company chose not to participate in the MQ research process for this year, Gartner still conducted their research into the brand and decided that it was powerful enough to maintain a top spot. While Skype for Business remains a significant component of the Microsoft UC stack, Teams has gained a lot of traction this year, particularly with a slew of new updates like inline translation, and even a free tier.
Finally, Mitel remains a strong contender in the UC market with its MiCollab UC suite. After its acquisition of ShoreTel, Mitel has been enjoying strength after strength in the unified communication space, with an expanded base of North American UC, and a range of new contact centre customers. The MiCollab solution supports everything from meeting solutions, to presence, calendaring, and even a tool for collaboration.
Challengers are the vendors in the Magic Quadrant that indicate their ability to move into a leadership position but don’t yet have the power to make the jump. Last year, we saw Huawei and NEC in the space. This year, NEC has dropped out of the “Challenger” spot, leaving Huawei as the only contender.
Huawei is a privately-owned business in China that’s been getting a lot of attention in recent years thanks to its innovative introductions into the communication space. The Huawei UC architecture is based on a virtual software platform that they’ve named the “Unified Session Manager.” The virtual solution allows Huawei to run its system on standard servers, Huawei servers, and virtual platforms. This year, Huawei has continued to expand their portfolio with new additions like an intelligent video endpoint called VPT300.
The visionaries in the MQ are vendors that deliver a unique and exciting approach to multiple areas of unified communications. These vendors have limited abilities to implement their ideas into new markets, which is why they can’t enter the leadership space. Last year, we had Unify and Avaya in the “visionary” section. However, since Avaya has moved into the leadership spot, Unify is left holding up the banner for those with an eye for upcoming innovation.
Unify is a particularly compelling brand in the UC space. A wholly-owned subsidiary of Atos, Unify offers a broad range of UC solutions under its OpenScape portfolio, which comes in four editions: Enterprise, Cloud, Enterprise Express, and Business. Customers can also explore the opportunities of OpenScape Fusion – an add-on that allows pre-integrations into other environments like Google G Suite, IBM, and Microsoft online. Unify Circuit allows the company to deliver collaboration solutions alongside a range of deployment options through the cloud, on-premise, and hybrid solutions.
UC Niche Players
Finally, the niche players in the Magic Quadrant are the companies offering solutions that have a particularly powerful impact on a certain aspect of UC. Last year, Alcatel Lucent Enterprise, or “ALE” featured in the niche space, alongside ShoreTel. Since ShoreTel was purchased by Mitel, we’re left with ALE and NEC in the niche space this year.
ALE, operating under the Alcatel-Lucent Enterprise brand, is one of the biggest innovators in the UC market today. They offer an OpenTouch Suite for their flagship multimedia offering, available through the powerful ALE partner network. The OTS offers a broad and integrated UC solution that scales up to 15,000 endpoints, and there’s the option to extend with the OmniPCX Enterprise Communication server. ALE’s go-to-market solutions also offer enhanced business services through Rainbow, which bring a breadth of fantastic UC options to the table.
Finally, Japan-based NEC is a global communication and IT provider offering a “Smart Enterprise” framework that includes a wide portfolio of products and services. NEC offers two on-premise UC solutions, as well as a UCaaS platform called UNIVERGE BLUE. NEC leverages the UNIVERGE 3C solution in their Smart Enterprise network to offer a broader selection of services to verticals like hospitality, healthcare, and finance.
Keeping Track of the Magic Quadrant
While the Magic Quadrant from Gartner might not be the broadest solution available on the market when it comes to comparing UC options, it is the list that most companies turn to for an insight into the space.
To rank unified communication services, Gartner believes that all the UC solutions they consider should be able to improve user experience (UX) and boost productivity within the business space. Gartner also defines UC solutions as anything that facilitates the use of multiple communication methods to achieve organisation aims.
- Cyber Incident Response Consultant (DFIR)
- Up to £70,000 Base
Cyber Incident Response Consultant (DFIR) is needed to join a global consultancy to focus on leading the Incident response capability in the UK. The team are actively growing, are globally recognised and work on varied, high profile and interesting projects. Given the nature of the role, this individual must be available and happy to travel. The Cyber Incident Response Consultant (DFIR) will have a blend of technical hands-on and client-facing consultancy. Any mentorship experience is always desirable. In-depth technical experience is a must; specific experience working with clients in the ‘eye of the storm’ of an incident is essential. APT, active threat hunting, IR triage/planning experience is critical. Just as important is the ability to coordinate the response across multiple client stakeholders, team members and other team members; such as Legal, PR. It is essential that the Cyber Incident Response Consultant (DFIR) is able to identify, scope, manage, remediate/eradicate the threat for the clients. Any previous experience in identifying and generating revenue is obviously valued, but not essential. A broad forensic background would be highly desirable also. An ideal candidate will be CREST CCIR, CCIM certified, Key attributes should also include; stakeholder engagement, mentoring of team members, a collaborative working style. Technical experience must include; demonstrable experience within cyber incident response, Forensic, cyber etc. Additional certifications could / should include GIAC certified (Intrusion analyst, incident handler, forensic handler) Career development and the opportunity to influence, apply today for more information or call Chris Holt on 07884666351 firstname.lastname@example.org Ref CH7625 Candidates must be UK Based. Sponsorship is not available for Non-Eu Candidates.
- Director of Sales Engineering
- Up to €110,000 plus bonus and benefits
Location: Paris Salary Upto €110,000 plus bonus and benefits Reference: RA 7382 Director of Sales Engineering This rapidly expanding Cloud Service company are looking for an experience Director of Sale Engineering (Pre sales), to help them expand both their customer base and also their sales engineering team, You will be responsible for managing a team spread across Europe, (France, Germany and UK currently 6) Your responsibilities will include : Organising and monitoring your pre-sales team activity in coordination with your management. Building and managing a pan European team. Making sure your team members are on track with company or individual KPIs. Managing your own set of customer/proposal Coordinating closely with Sales – you will work alongside Account Managers, serving as a technical lead for more standard solutions development. Assigning required resources to the Complex Solution team when required by your management. Working closely with the engineering and product teams to provide customer and market feedback Participating in the planning and execution of various partners facing activities. The role may include actively driving presentations creation or delivery, and general networking activities. As well as previous experience in leading a sales engineering/ presales team you will require both Telecommunications (MPLS, Ethernet,) and Cloud platforms (Azure, Aws, Oracle etc) knowledge.
- Product Manager - Access Controls
- £50,000 - £90,000
An Identity and Access Controls vendor are currently looking to bring on board an exceptional Product Manager with recent exposure around Access Controls and Identity Management. The particular portfolio this person would be responsible for is their Events and transportation Access controls solutions. Managing and overseeing Configuration and implementations of these solutions. The Product Manager would need previous experience within a similar product suite, particularly around Access Controls/ Identity & Access Management delivery programmes. Project size will vary from £200,000 to larger multi-million pounds, so someone with experience managing these sizes of projects is key. This will be a client facing position, so someone with strong customer engagement skills, and the willingness to travel will be essential. If you have any project management certifications, for example Prince2 Practitioner, This will be hugely advantageous. Due to some of the Engineering team being based in Italy, Someone with strong Italian speaking and listening skills will be a front runner, but this is not an essential skill. Unfortunately sponsorship can't be provided to non-eu candidates TC7774 Salary: £50,000 - £90,000 Location: London with travel Cyber Security Jobs | Information Security Jobs | Access Controls Jobs | IDAM Jobs | IAM Jobs | Identity And Access Management Jobs
- CyberArk Specialist
- Up to £90,000
We are currently working with an International Outsourcing business who are looking for a CyberArk Specialist to assist with a large scale Identity and Access Management rollout across large Financial institutions. This business is at the forefront of the financial services market, working alongside some of the largest banks globally, so this will be a great chance to be a key figure in large digital transformation projects. The CyberArk Specialist responsibilities for this role will to be the lead in the Configuration and Design of a Large Privileged Access Management rollout of the CyberArk suite. Solutions Design Client Engagement Liaison between the business and Technical teams If you have strong hands on CyberArk exposure and are looking to move into more of a Business led programme, this is a great opportunity to make that transition. The CyberArk Specialist will be mostly spent on client site, which is based in London. So the right individual will be commutable into Central London. Candidates must be based in the UK. Sponsorship can't be provided to non-eu applicants Salary: £Up to 90,000 Location: London REF: TC7773 CyberArk Jobs | Information Security Jobs | Cyber Security Jobs | IDAM Jobs | IAM Joba | Identity and Access Management Jobs