Misery for Holidaymakers after Cyberattack on Agent
British holidaymakers saw their travel plans ruined after flights were cancelled in an alleged cyberattack.
Flight Office, an online travel agent based in Slough, is said to have had its internal systems hacked late last month, leading to air tickets being cancelled. Passengers who were due to travel say the travel agent made no attempt to contact them or inform them about the attack.
Susan Court, from Danbury, near Chelmsford, paid £1,023 for her son Andrew, 21, to fly with Iberia to Santiago, via Madrid. “When we went to log in on the Iberia website, it said the booking reference could not be found.
“I called Flight Office who said they had been the victim of a cyberattack at the end of June and that the tickets had been cancelled.” According to Mrs Court, Flight Office said it had not made contact because Iberia had agreed it would try to help resolve the situation.
Iberia confirmed the ticket had been cancelled after it was booked at a later date. A last-minute replacement ticket, booked using a different travel agent, cost a further £2,770. Despite promises by Flight Office, she has yet to receive a refund for the original ticket.
Flight Office is the trading name of Travelopedia, which holds a valid Air Travel Organiser’s Licence, allowing it to sell holidays with flights included. It is not known how many passengers have been affected, but other travellers took to Trustpilot, the review website, to vent their frustration.
Flight Office did not respond to a request for comment.
Source: thetimes
Latest Jobs
-
- Account Director | Cyber Security Consulting | UK - South East
- London
- N/A
-
Account Director | Cyber Security Consulting - Financial Services | UK - South East. New Role due to Growth We are looking for an experienced Account Director to develop and expand existing relationships across the financial services sector, working with investment firms, asset managers, private equity groups and strategic partners to deliver intelligent cyber consulting and a bespoke Cyber product offerings. You will act as a trusted advisor, helping organisations strengthen digital resilience, manage third-party and regulatory risk and adopt a proactive approach to cyber assurance. Key Responsibilities Manage a defined portfolio of financial clients, understanding business priorities and aligning tailored cyber solutions. Drive new client engagement while nurturing existing partnerships through a consultative, long-term approach. Present the benefits of advanced cyber services including threat intelligence, vulnerability management, incident readiness, and continuous risk monitoring. Collaborate with technical and delivery teams to ensure smooth engagement from proposal through to implementation and ongoing support. Prepare proposals, negotiate commercial terms, and clearly articulate value and business outcomes. Build trusted relationships at senior and board level. Ideal Profile Strong background in cybersecurity, consulting, or risk management within financial services. Skilled communicator with proven success managing and growing key accounts. Able to translate complex technical insight into commercial and strategic value for clients. Confident engaging with senior stakeholders and decision makers. Please note: Sponsorship is not available.
-
- SOC Analyst- Level 2- Hybrid Greater London
- London
- N/A
-
SOC Analyst- Level 2- Hybrid Greater London New opportunity created through continued growth. We’re looking for a SOC Analyst (Level 2) to strengthen a growing managed security team. You’ll work hands-on with Microsoft Sentinel and Defender XDR, investigating alerts, responding to incidents, and helping improve how clients stay protected. This role is ideal for someone who enjoys unravelling security events, thinking critically under pressure, and making a real difference day to day. What you’ll do · Investigate and respond to security activity across SIEM and endpoint tools · Analyse network and log data to uncover real threats · Support automation initiatives to streamline response processes · Help maintain visibility, data flow, and performance across SOC platforms What you’ll need · Practical experience using Microsoft Sentinel and Defender XDR · Confident working with KQL or similar query languages · Understanding of attacker tactics and response techniques · SC-200 certifications would be nice. · Experience supporting multiple customer environments Please note: Sponsorship is not available.
-
- Senior SOC Engineer - UK - New role due to growth
- London
- N/A
-
Senior SOC Engineer – New role due to growth We are hiring a Senior SOC Engineer to take the lead across security operations for a growing managed service. You will lead detection, response and onboarding activity across multiple clients, helping shape how the SOC evolves. Expect variety; from fine-tuning alerts and threat hunting to supporting customers and mentoring junior analysts. What you’ll bring · Strong experience across SIEM, EDR, and threat detection tools · Confident working with customers in a managed service environment · Skilled in scripting or query languages such as KQL or PowerShell · Knowledge of frameworks like NIST, ISO27001, MITRE ATT&CK · Calm communicator with a problem-solving mindset · Experience with Azure Lighthouse or delegated access models · Prior involvement in automation or SOC improvement projects Location: South East England- Hybrid role Please note: Sponsorship cannot be offered now or in the future.
-
- SENIOR Cyber Risk Consultant. Cyber Risk consultancy - the right way. UK. Hybrid - Remote first
- United Kingdom
- N/A
-
Senior Cyber Risk Consultant needed. New position due to growth Seeking a passionate Cyber Security Risk Consultant who enjoys helping clients make a different to their business. Dedicated training budgets, Unlimited holiday structured career path, Work life balance guaranteed Cyber Risk consultancy done the right way. A successful individual will have experience working with clients to identify business cyber security risk. This is a remote first opportunity which means you will spend the majority of your time working remotely. You will however spend some time meeting clients as well as meeting up with the team on a monthly basis.. Some of the nice to have certifications. CRISC, ISO27001 Lead implementer, CISA, CISM, CISSP Unable to offer Visa sponsorship now or in the future.