Misery for Holidaymakers after Cyberattack on Agent
British holidaymakers saw their travel plans ruined after flights were cancelled in an alleged cyberattack.
Flight Office, an online travel agent based in Slough, is said to have had its internal systems hacked late last month, leading to air tickets being cancelled. Passengers who were due to travel say the travel agent made no attempt to contact them or inform them about the attack.
Susan Court, from Danbury, near Chelmsford, paid £1,023 for her son Andrew, 21, to fly with Iberia to Santiago, via Madrid. “When we went to log in on the Iberia website, it said the booking reference could not be found.
“I called Flight Office who said they had been the victim of a cyberattack at the end of June and that the tickets had been cancelled.” According to Mrs Court, Flight Office said it had not made contact because Iberia had agreed it would try to help resolve the situation.
Iberia confirmed the ticket had been cancelled after it was booked at a later date. A last-minute replacement ticket, booked using a different travel agent, cost a further £2,770. Despite promises by Flight Office, she has yet to receive a refund for the original ticket.
Flight Office is the trading name of Travelopedia, which holds a valid Air Travel Organiser’s Licence, allowing it to sell holidays with flights included. It is not known how many passengers have been affected, but other travellers took to Trustpilot, the review website, to vent their frustration.
Flight Office did not respond to a request for comment.
Source: thetimes
Latest Jobs
-
- B2B Marketing Manager (Managed Services)
- London
- Up to £45,000
-
Experienced B2B Marketing Manager is needed for a Managed Services / Cloud Technology provider in London. The B2B Marketing Manager will be responsible for the creation, implementation and improvement of UK digital marketing content, campaigns & strategy. MUST have current experience within a b2b IT environment. Experience with marketing automation platforms such as Marketo, Hubspot etc is highly desirable. New position, actively looking to interview and appoint before the new year. CH7643 London Up to £45,000 (Marketing Jobs, Marketing Manager Jobs, Cloud Computing Jobs)
-
- Mission Critical Shift Engineer
- Hertfordshire
- Up to £42,000 Base
-
A Mission Critical Shift Engineer is needed for an international data centre business in St Albans The Mission Critical Shift Engineer will be responsible for M+E engineering (support, installations, reactive/pro-active works etc.) The role will work a continental shift pattern, 4 on – 4 off. Alternating between days and nights. Other responsibilities include; Optimisation of Data Centre Infrastructure Maintenance and upgrades of M+E infrastructure. Smooth operations of the data centre property Developing a draft specification of new and other electrical projects Commission of upgrades a new equipment Requirements Electrical Engineering Degree / HNC / HND NVQ Level 3 & Testing & Inspection Qualifications Current engineering experience in a Data Centre / Data Center Environment Unfortunately, our client is unable to provide sponsorship for this opportunity and the candidate must be commutable to London. (Data Centre Jobs, Data Center Jobs, Electrical Engineering Jobs, Electrical Engineer Jobs) Ref PG7616
-
- Sales Engineer (Telecoms & Cloud Services)
- London
- Upto £85,000 + 20% bonus + benefits
-
Sales Engineer / Presales Consultant to focus on Cloud services is needed for this Global Tier 1 carrier. You will be working with Enterprise customers helping to design Cloud solutions. You will be responsible for working alongside sales providing presales technical consultancy around my client's cloud services. You will be responsible for providing support for new business opportunities in terms of responding to RFIs & RFPs, understanding customer network requirements, high-level network architecture & design (including supplier selection on a global basis) and technical handover to network implementation teams. This is a great opportunity to join a global player who are growing their Cloud services. You will require a successful track record in the telecommunications arena ideally from a global tier 1 ISP or network provider, with a demonstrable track record in designing complex enterprise solutions. A Sales Engineer needs to be technically astute and has had experience in the design, presentation, and implementation of Wide Area Networks (WAN). They need to understand a range of Layer 1, 2, and 3 technologies (Ethernet, SDH, MPLS, IP, etc) and build a solution based on the best technology to meet a customer’s requirements. In addition, they should have an understanding and experience in Infrastructure solution design for optimising end-user experience when interacting with enterprise platforms notably MS O365, SFDC, Azure and AWS Unified threat Management security solutions (i.e. firewall, IPS/IDS, web filtering and proxy) Network routing and switching protocols and technologies (esp. Cisco) SD-WAN and SDN technologies Skilled Experience in designing and deploying hybrid cloud architectures and managing migrations from physical to virtual environments If you have any questions about this role, give us a call on 0044208 663 4030 or contact/send your CV to robert.anderton@dclsearch.com Ref RA7292 (Telecommunications Jobs, Telecoms Jobs, Cloud Computing Jobs, Cloud Jobs, Presales Jobs, Sales Engineer Jobs, Sales Engineering Jobs)
-
- Data Scientist (Analytics)
- London
- Up to £50,000 Base
-
Data Scientist - Analytics London Up to £50,000 Base Ref: PG7641 We are currently working with a Services business who are currently looking for a Data Scientist (Analytics) who has client-facing experience within the insurance industry. The Data Scientist (Analytics) will be responsible for tasks such as; Developing, deploying & testing state of the art Machine learning technology Framing business questions, testing hypothesis, and demonstrating analytical models. Stakeholder Engagement Pricing Optimisation. BAU Experience Required Client Facing experience within Insurance business's Pricing Optimisation Machine Learning; Clustering, Regression, Decision trees etc. Strong background in Python including modelling knowledge, ideally Pyspark AWS Cloud (Data Processing & Cleaning)