The Benefits of Integrated Cloud Communications for your Business
Ed Grant is COO and co-founder at Solgari. After ten years in Corporate & Investment Banking at Citi working in European Tech Media & Telecoms, Ed entered the private equity world focusing on SaaS investments, which led to the launch of Solgari, the global provider of compliant, integrated omni-channel cloud communications services.
As cloud communications are becoming more widely accepted around the world and more integrated into daily business operations, the potential of unified communications and the capabilities of cloud communications services are drastically being explored. Compared to traditional communications services, an integrated approach offers increased scalability, reliability and significant cost savings to businesses that embrace it.
At Solgari, we’ve witnessed an increase in the number of clients in diverse sectors needing integrated cloud services due to market demand for all the modern communications channels in addition to onerous regulatory and compliance requirements. An integrated omni-channel cloud communications platform can benefit a business by presenting all the channels including voice, video, chat & SMS and automatically addressing MiFID II, GDPR and PCI DSS, achieving immediate digital transformation.
In a world of ever-changing regulations and simple to use communication services, companies need to focus now more than ever on technology and innovation to stay ahead of the curve to stay relevant to customers and ensure compliance. Here, we’ve addressed the benefits of adopting modern-day integrated cloud services to ensure you and your business are reaping the rewards.
INTEGRATED CLOUD SERVICES EXPLAINED
Integrated cloud-based software is transforming the communications industry. For years, businesses around the world have been putting up with the pain and costs of disjointed, unintelligent communication systems. But the cloud has changed everything with the following capability:
- All customer interactions, regardless of the communication channel, can be handled across integrated cloud software platforms.
- All the communications can be recorded and archived for compliance, regulatory, or internal reasons.
- The interactions can be search and retrieved in chronological order instantly.
- Providing a single data view of all communications and opening up unlimited reporting and analysis options.
THE BENEFITS OF INTEGRATED CLOUD COMMUNICATIONS SERVICES
As well as offering all digital communications channels to your customers, embedding WebRTC capability in your business’ website, your customers will be able to communicate with you more proficiently and in a cost-effective way. Here are the other key benefits of using integrated cloud communications services.
AUTOMATICALLY MEET SECURITY & COMPLIANCE NEEDS
One of the most crucial benefits of integrated cloud communications services, especially in today’s business landscape, is automatically meeting security and compliance regulation.
With businesses, particularly those within the financial services sector, facing increasingly heavy regulations, cloud services record and archives all communications types in a military grade encrypted environment.
Instant search and retrieval, reporting and speech analytics allow businesses to address all regulation requirements through a cloud software solution. Compared to traditional communications services, this reduces the need to address each channel individually – saving you time and money.
As mentioned, another benefit of integrated cloud communications services is cost reduction. This will provide your business with an opportunity to increase revenue and subsequently invest in other areas of the business.
Growing companies have multiple communication needs, from business telephony, video, chat, SMS, compliance, security – all the way up to advanced omni-channel contact centre functionality. The traditional approach is to invest in multiple programmes and solutions to meet these requirements separately. However, by adopting an integrated approach, your business will be able to address all or any of these requirements conveniently through one simple and integrated solution. This will of course save your business time as well as money.
INTEGRATION WITH CORE IT SYSTEMS
Cloud communications makes it possible to integrate applications and communications into one seamless experience for users such as using CRM as the central database.
By integrating your CRM with an omni-cloud communications service, you can also provide your employees with a full end to end view of all customer interactions, associated actions and unlimited intelligence in identifying the inbound customer regardless of the communication channel. Equally, outbound communications can be launched with a click from within the CRM driving further efficiency and productivity gains.
By integrating your staff across all location with an omni-channel, compliant cloud communications service, your business is fast tracked on the road to digital transformation while either addressing or future proofing compliance requirements.
Within five years, most companies will have moved from silos across their customers communications to platforms that can deliver all the channels and a single data view of all interactions.
- Healthcare Business Development Manager
- Up to £60,000 Base + UNCAPPED Earnings
Healthcare Business Development Manager We are currently working with a multi-vendor IT solutions provider who are looking for a Business Development Manager who will be responsible for selling into the Healthcare Industry in a new business focussed position. The Healthcare Business Development Manager will have Current/Recent experience working for an IT managed services business/solutions provider. Experience delivering £150,000+ GP a year Current/Recent experience winning new healthcare accounts (all accounts won are kept) Flexible working is provided and also uncapped earnings. Apply for more information or call Peter Georgiou on 02086634030. Unfortunately, our client are unable to provide sponsorship so candidates must be UK based (commutable to London). Ref PG7577
- Cyber Incident Response specialist
- Up to £75,000 Base
Cyber Incident Response specialist is needed to join a global consultancy whose cyber business unit are continuing to their investment in the growth of their team. The Cyber Incident Response specialist role is client-facing that will join an award-winning team that deliver varied, interesting and often challenging work to a wide range of prestigious clients. The Cyber Senior Incident Response MUST have current experience taking a client through the complete IR / triage process and have a blend of both technical and commercial (identifying and developing new business opportunities within a client) Proactive Incident response, forensics and Ediscovery experience is a MUST. An individual must be London commutable and happy to travel, often internationally. Key attributes should also include; stakeholder engagement, mentoring of team members, a collaborative working style. Technical experience must include; demonstrable experience within an cyber incident response, Forensic, cyber etc. Additional certifications could / should include GIAC certified (Intrusion analyst, incident handler, forensic handler) Any of the following are very desirable also CREST Certified Network Intrusion Analyst (CCNIA) CREST Certified Host Intrusion Analyst (CCHIA) CREST Certified Malware Reverse Engineer (CCMRE) CREST Practitioner Intrusion Analyst (CPIA) Career development and the opportunity to influence, apply today for more information or call Chris Holt on 07884666351 or 02086634030 or email firstname.lastname@example.org Unfortunately, our client are unable to provide sponsorship for this opportunity. Candidates must be UK based. Ref: CH7578
- Sales Engineer (Telecoms, Ethernet, SDH, MPLS, IP)
- Up to €75,000 + Commission
Sales Engineer / Presales Consultant is needed for this Global Tier 1 carrier. You will be working with Enterprise customers helping to design solutions that solve your their business needs. You will be responsible for working alongside sales providing presales technical consultancy around my client's solutions base. You will be responsible for providing support for new business opportunities in terms of responding to RFIs & RFPs, understanding customer network requirements, high-level network architecture & design (including supplier selection on a global basis) and technical handover to network implementation teams. This is a great opportunity to join a global player who are growing their France based teams. You will require a successful track record in the telecommunications arena ideally from a global tier 1 ISP or network provider, with a demonstrable track record in designing complex enterprise solutions. A Sales Engineer needs to be technically astute and has had experience in the design, presentation, and implementation of Wide Area Networks (WAN). They need to understand a range of Layer 1, 2, and 3 technologies (Ethernet, SDH, MPLS, IP, etc) and build a solution based on the best technology to meet a customer’s requirements. In addition, they should have an understanding and experience in supplementary telecommunications services such as VoIP, Video Conferencing, Cisco and Riverbed hardware, and Security If you have any questions about this role, give us a call on 0044208 663 4030 or contact/send your CV to email@example.com Ref: RA7275
- Partner Manager (Network and UCC Services)
- Up to €100,000 plus €60,000 OTE, car allowance and benefits
We are looking for an experienced Partner Manager / Channel Manager to work for a global service provider to sell their Global SIP and Network Services to Enterprises and corporates through the partner market. This is a hunter role, and looking for an experienced salesperson who has knowledge of selling to and through the SI, Cisco and Microsoft Resellers. You will be responsible for Own and formulate a Sales and execution plan to get to quarterly targets Generate Leads from the partners Work with the Partner salesperson to help close deals. Acquire new partners and Deliver Quarterly numbers through the partners Work with Partner Marketing to create and run joint Partner plans/events to drive sales You will need to have experience in selling at least one of these services, global SIP, UCC and SD-WAN into and through the channel of, European Sis, Cisco or Microsoft resellers. Hunters who can identify key decision-makers in the targeted accounts Should be credible for partner to trust the person with leads and opportunities Drive to work through leads to closure along with the partner salesperson Ref: RA7277