LendingPoint Chooses Vonage's Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences
Vonage, a global business cloud communications leader, have this week announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact center solutions to power all of LendingPoint's communication channels.
"We're delighted to be working with an award-winning, technology company like LendingPoint. We've been watching their growth journey and are excited to see our integration capabilities and scalable unified communications technology deliver a completely unique and personalized customer experience to their rapidly growing base of more than 7 million consumers," said Reggie Scales, SVP of Applications Group Sales for Vonage.
With Vonage, LendingPoint will have the ability to connect its global workforce and transform how its employees connect with their customers. LendingPoint will leverage Vonage's communications solutions to drive increased employee productivity and a better customer experience through technology tools that enhance engagement and enable personalized, real-time interactions. The addition of Vonage's cloud-based unified communications capabilities will also help to lower costs for LendingPoint and streamline everyday tasks with automation capabilities.
Easily integrating with the company's key workflow applications, Vonage will provide a seamless connection into Salesforce, which LendingPoint's customer service network relies on to manage customer relationships.
"Vonage's strong partnership with Salesforce was an important part of LendingPoint's decision," said KN Kasibhatla, Chief Technology Officer for LendingPoint.
"We're thrilled to have found a partner like Vonage who truly understands our dynamic business and has the expertise needed to deliver best-in-class customer connectivity. They will be an integral part in helping us meet our aggressive growth goals," Kasibhatla continued. "We view Vonage as a long-term strategic partner whose vast product set will help us provide a lending experience our customers deserve while improving internal operational efficiencies and team productivity."
LendingPoint will benefit from Vonage's contact center solution via:
- Conversation Analyzer to transcribe calls, provide caller sentiment, and deliver intelligent content categorization for instant insight and data visualization.
- Dynamic Routing capabilities to optimize customer engagement by identifying customer needs based on previous brand engagement and interactions.
- Fully-integrated omnichannel capabilities to help LendingPoint deliver a consistent customer experience across Salesforce digital channels and the contact center, routing voice and interactions through email, chat, SMS, video, and social channels.
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