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Puzzel Extend Collaboration With SAS To Deliver Contact Centre Solution

about 1 year ago by Lucy Cinder

Puzzel Extend Collaboration With SAS To Deliver Contact Centre Solution

Unified Communications

The new global contact centre solution is integrated with the SAS CRM system, making it easier for customers to get in touch with SAS customer service and get the right help. The virtual customer contact solution is cloud-based and independent of geography.

The new standardized customer communications system is part of SAS’s ongoing work to develop solutions that simplify the daily lives of travellers by making customer service more personal. At the same time, it increases opportunities for customers to access more services themselves through self-service options.

Gunnar Aasen, CCO at Puzzel, said,

“For us, this is an important partnership and we are extremely pleased that SAS chose to extend its relationship with Puzzel. The ability of our solutions to integrate with many different systems is often very important for our customers.”

“A large integration project like this one, where our contact centre solution is integrated with an enterprise-wide CRM is a good example of this.”

source contactcentres

Industry: Unified Communications

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