Puzzel Extend Collaboration With SAS To Deliver Contact Centre Solution
.jpg)
The new global contact centre solution is integrated with the SAS CRM system, making it easier for customers to get in touch with SAS customer service and get the right help. The virtual customer contact solution is cloud-based and independent of geography.
The new standardized customer communications system is part of SAS’s ongoing work to develop solutions that simplify the daily lives of travellers by making customer service more personal. At the same time, it increases opportunities for customers to access more services themselves through self-service options.
Gunnar Aasen, CCO at Puzzel, said,
“For us, this is an important partnership and we are extremely pleased that SAS chose to extend its relationship with Puzzel. The ability of our solutions to integrate with many different systems is often very important for our customers.”
“A large integration project like this one, where our contact centre solution is integrated with an enterprise-wide CRM is a good example of this.”
source contactcentres
Industry: Unified Communications
Latest Jobs
-
- Identity Channel Partner Manager | London
- London
- N/A
-
Identity Channel Partner Manager | London Location: South East UK (commutable to London) We are working with a Cyber Security business who are looking for a Channel Partner Manager to drive and grow relationships across their identity ecosystem. Prior experience working within VARs, distributors, vendors or resellers in the identity space is essential. You must have experience working with technologies such as CyberArk, Sailpoint, Okta etc Responsibilities will include, but not be limited to: Build, maintain and develop strong relationships with channel partners. Work closely with partner sales teams to support growth drive sales opportunities. Identify and onboard new partners while strengthening existing partnerships. Act as the key point of contact for all channel-related activity. If you are an experienced channel professional, with experience in the Identity space and are ready for your next challenge, apply today.
-
- Microsoft Security Operations Analyst | Bracknell | SC Clearable | SC-200
- Reading
- N/A
-
Senior SOC Analyst Level 2 / 3. Microsoft Security stack | SC Clearable Location: Hybrid remote | Berkshire SC-200 Senior SOC Analyst Level 2 / 3 to join a specialist Managed Security Services business. You will be responsible for advanced threat hunting / triage, incident response etc with a strong focus on the Microsoft Security Stack. Key Responsibilities: Lead and resolve complex security incidents / escalations Conduct advanced threat hunting using the Microsoft Security Stack. Build, optimise and maintain workbooks, rules, analytics etc. Correlate data across Microsoft 365 Defender, Azure Defender and Sentinel. Perform root cause analysis and post-incident reporting. Aid in mentoring and upskilling Level 1 and 2 SOC analysts. Required Skills & Experience: The ability to achieve UK Security Clearance (SC) - existing clearance ideal. (Sorry no visa applications) Must have current experience working with a SOC environment Key experience must also include, but not be limited to Development and tuning of custom analytic rules. Workbook creation and dashboarding. Automation using Playbooks and SOAR integration. Kusto Query Language (KQL).