Red Box exposes voice data black hole
Failure to plug the voice data black hole and join up leaky data with analytics engines is tantamount to ignoring the greatest possible value add opportunity, according to Red Box.
A survey by the company found that most businesses are capturing only partial voice data sets, while more than half of the data that is captured is locked away out of reach of AI and analytics.
"Fewer than half of organisation-wide conversations are being captured," stated Richard Stevenson, Red Box CEO.
“Today, voice is a critical data set. It holds much more value than any other means of communication because it conveys context, sentiment, intent, emotion and actions, providing real intelligence and driving valuable business outcomes.
"The research shows how few organisation-wide voice conversations are being captured and how much of that data is inaccessible. This is a significant risk in terms of data silos and a missed opportunity.”
Stevenson noted that recent advances in transcription, AI and ML make the value of voice data sets realisable, but just 8% of those surveyed say their voice data is easily accessible for processing by AI engines and analytics.
Jon Arnold, Principal of analyst firm J Arnold & Associates, added: “Voice data is currently locked in a complex mix of cloud and on-premise telecom systems and disconnected from the services which can maximise its value.
"Insight lives across an organisation and high quality and complete structured and unstructured voice data sets are crucial to enabling businesses to benefit from technological advances, such as Artificial Intelligence and sentiment analysis. These are the true value-add for today's enterprise.”
Industry: Unified communication news
- ForgeRock Consultant
- Upto €85000 plus benefits
ForgeRock deployment consultant is needed for this expanding IT Services business within Spain, to act as their ForgeRock technical lead, Responsibilities include: High level and low level design, Scoping the techical needs of the project design, configure, develop and test the forgeRock deployment. We are looking for a strong IAM consultant ideally with ForgeRock experience, Must have strong Oauth 2.0, SAML and API experience
- IAM Consultant
- Upto €85000 plus benefits
An Identity & Access Management Consultant is needed for an expanding IT Security consultancy, based in France. (Remote role with monthly office meet-ups) The Identity & Access Management Consultant will be responsible for the technical design and implementation of Identity & Access Management/IAM products for a wide variety of clients. Deliver bespoke end-to-end consultancy service to our clients, from gathering requirements through to implementation. Work in a close team designing, developing, and implementing first-class IAM solutions. Manage client relationships, working closely with key stakeholders to continually evaluate business requirements and ensure the highest quality solution delivery. If you are interested we are looking for an individual with Previous experience working within the IAM or CIAM field is essential, Strong knowledge with SAML and Oauth and ideally OpenID Previous experience from any of these technologies: One Identity, SailPoint, Saviynt, Ubisecure, Ping Identity, would be advantageous
- Ping Identity Support Consultant- IAM Support
- upto €60,000 plus benefits
As the Ping Support specialist, you would be part of a team focused on Single Sign On (SSO) / Federation and Multifactor authentication, protecting our clients from unauthorized access and cyberattacks. The position is to provide 2nd/ 3rd line support, for the following tech. SSO, Federation, Reverse Proxy infrastructure, Apache servers, and its associated components and applications To be responsible for the day to day operational support, performance, tactical lifecycle management, and continuous improvement of the respective IT infrastructure. We are looking for someone with strong SAML and OAuth Knowledge as well as experience supporting the Ping portfolio of solutions Identity, Access, Federate
- IAM Architect Ping Identity, Access Federate
- Up to €110,000 plus benefits
An experienced Ping Identity Architect is needed for this global brand who are looking for someone who wants to join a growing Cyber Security team. We are looking for a senior Architect who can be responsible for the full IAM portfolio, including overseeing all BAU work as well as being responsible for the future strategy and development of the IAM portfolio further development and strategy You will be responsible for ensuring all architectures and best practices within the architecture framework are maintained and developed We are looking for someone with a strong Ping background, in Ping identity, federate, and Access, you will have worked as a senior consultant or architect in previous roles and ideally have some team-leading experience You will have good knowledge of architectural principles and patterns and their implementation into system and software design Experience in handling container technologies, cloud technologies, CI/CD (DevOps) and LDAP