Vonage buys contact center software firm NewVoiceMedia
Internet communications company Vonage Holdings said Wednesday that it's acquired NewVoiceMedia, makers of contact center software, for $350 million. Vonage -- which focuses primarily on programmable SMS, voice and IP messaging services -- sees the acquisition as a way to expand its presence with global mid-market and enterprise clients, and forge stronger integrations and go-to-market relationships with CRM providers, namely Salesforce.
"We are thrilled to announce the acquisition of NewVoiceMedia, which represents a major step forward in the realization of our strategic vision to deliver a differentiated, fully-programmable communications solution that drives more meaningful customer interactions and better outcomes for businesses," said Vonage CEO Alan Masarek.
The acquisition comes less than two months after Vonage shelled out $35 million to buy TokBox, a player in WebRTC programmable video sector. Vonage said the deal was a means to gain momentum as a general provider of B2B cloud communications services.
Prior to that deal, Vonage's last notable acquisition came in 2016 when it bought CPaaS company Nexmo for $230 million. The company was known for its range APIs for messaging, voice and chat that let users create communications services without a lot of development. Nexmo is now integrated into Vonage as the Nexmo, the Vonage API Platform.
The call center market features a number of players ranging from business process outsourcing companies to systems integrators to private branch exchange providers. Traditional legacy vendors include Cisco, Avaya, and Genesys, and new players like Twilio are also eying gains in the space.
Source zdnet
Industry: Unified Communications news
Latest Jobs
-
- Sales New Business / Account Manager - Sales Security / Cloud / Managed Service
- London
- upto 50,000 base plus OTE
-
*Actively looking to hire now. Consultative Sales person. New business and account management. Technology and Services (Cloud / Security / Managed Services) Flexible location- remote working- London based office for when the ‘new normal’ emerges. We are looking for a capable and self sufficient sales person that will also benefit from a team that will generate leads / appointment setting. Your role will be to generate new logo business opportunities and manage and expand traction into a number of existing accounts (that have spent.) Targeting the mid market to small enterprise. This award winning business, who deliver a broad range of transformational solutions, are looking to attract a high achiever. Uncapped commission and sensible scaled targets to attract the best. Top earners achieving in excess of £200k+ Experience in selling one or more of the following is essential; Managed Services, Datacentre, Cloud and Cyber Security. All details kept in confidence, apply today to find out more. Chris.Holt@dclsearch.com 07884666351
-
- New Business Hunter - Global Telecom Services
- Munich
- up to €90,000 base plus €60,000 OTE (some flexibility)
-
New Business Hunter - Telecom Services Salary up to €90,000 base plus €60,000 OTE Location: Munich Reference RA7379 Our client a leading Global Telecoms Provider are looking for an ambitious New Business Hunter to be based in Germany, targeting Germany HQ enterprises business who are looking to expand or develop their presence in the Asian markets, you will be able to sell across their full portfolio of services, from Global Connectivity, Cloud, Security and SDWAN solutions As the New Business Hunter you will be responsible for the development of new Logo accounts, focusing on growing these from initial introduction through to established customer Responsibilities: • Maintaining and developing relationships with targeted companies • Identifying opportunities to grow revenue • Generating revenue growth within new Logo customers via telephone and face to face contact, web meetings and when necessary face to face visits Skills and experience: • Fluent German and English verbal and written skills are imperative • Experience in the Telecoms/networking industry is a must • Proven new business experience and able to show how you would target, approach and win a customer • Aptitude for achieving individual revenue and key performance targets. • Proven negotiations skills. Telecoms Jobs | Telecommunications Jobs | Telecommunications Jobs