Vonage buys contact center software firm NewVoiceMedia

Internet communications company Vonage Holdings said Wednesday that it's acquired NewVoiceMedia, makers of contact center software, for $350 million. Vonage -- which focuses primarily on programmable SMS, voice and IP messaging services -- sees the acquisition as a way to expand its presence with global mid-market and enterprise clients, and forge stronger integrations and go-to-market relationships with CRM providers, namely Salesforce.
"We are thrilled to announce the acquisition of NewVoiceMedia, which represents a major step forward in the realization of our strategic vision to deliver a differentiated, fully-programmable communications solution that drives more meaningful customer interactions and better outcomes for businesses," said Vonage CEO Alan Masarek.
The acquisition comes less than two months after Vonage shelled out $35 million to buy TokBox, a player in WebRTC programmable video sector. Vonage said the deal was a means to gain momentum as a general provider of B2B cloud communications services.
Prior to that deal, Vonage's last notable acquisition came in 2016 when it bought CPaaS company Nexmo for $230 million. The company was known for its range APIs for messaging, voice and chat that let users create communications services without a lot of development. Nexmo is now integrated into Vonage as the Nexmo, the Vonage API Platform.
The call center market features a number of players ranging from business process outsourcing companies to systems integrators to private branch exchange providers. Traditional legacy vendors include Cisco, Avaya, and Genesys, and new players like Twilio are also eying gains in the space.
Source zdnet
Industry: Unified Communications news

Latest Jobs
-
- Senior Presales Consultant | Managed Security Services | London
- London
- N/A
-
Senior Presales Consultant – Managed Security Services Location: London-commutable (Hybrid) A well-established cyber consultancy is seeking a Senior Presales Consultant to drive growth across its managed security services / advisory portfolio. This hybrid role bridges commercial and technical expertise supporting solution design, shaping customer proposals, and guiding conversations from scoping through to delivery. Key experience: Background in managed security services, including SOC operations and threat detection Strong knowledge of cloud and on-prem security tooling (SIEM, EDR, IAM) Penetration testing Proven ability to translate technical concepts into clear business value Confident in customer-facing engagements and pre-sales delivery Experience contributing to bids, proposals, and RFI/RFP responses To find out more contact me on 07884666351 Visa sponsorship is unfortunately not available for this role.
-
- Senior SOC Engineer - Microsoft | Splunk. Permanent. London
- London
- N/A
-
Senior SOC Engineer – Hybrid London Type: Full-Time A well-established cyber security provider is seeking a Senior SOC Engineer to strengthen its managed services function. This role is ideal for someone with a strong operational background in SIEM and EDR tools who can confidently lead customer onboarding, fine-tune detection strategies, and act as a senior point of contact for technical escalations. You will need to be SC clearable. Bonus points if you have SC clearance currently. You will be responsible for ensuring smooth integration of new clients into the service, optimising alerting capabilities and delivering meaningful outcomes during investigations. This is a hands-on position, working closely with internal teams and external stakeholders to maintain robust security operations across multiple environments. Prior experience in a cyber-focused MSP or MSSP Strong hands-on capability with platforms such as Microsoft Sentinel, Defender for Endpoint, or similar Proficiency in scripting and query languages such as KQL or PowerShell Knowledge of detection logic, investigation workflows, and cloud-based infrastructure Confident communicator with strong documentation and reporting skills Apply today for more information.