Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
UK’s largest online pharmacy to add more digital communication channels and streamline contact centre operations as growth accelerates
RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions has been selected by Pharmacy2U, the UK's largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact centre experience to support its rapid growth.
Pharmacy2U helps over 240,000 people across the country manage their NHS repeat prescriptions. Set up by a team of pharmacists in 1999, Pharmacy2U was a founding partner to the NHS in developing the Electronic Prescription Service (EPS).
“We are adding around 7,000 patients per week, which is the equivalent of 16 new High Street pharmacies opening each month, and our aim is to allow people to contact us using the method that suits them best, whether that’s by phone, email, or webchat,” said Andy Williams, Director of Customer Care for Pharmacy2U. “With RingCentral, we have an innovative and industry-proven platform that will allow us to deliver a truly unified communication experience and continue to deliver the highest levels of customer service while driving efficiency across the business.”
RingCentral Contact Centre™ is an omnichannel solution that helps people using Pharmacy2U to choose their preferred method of communicating, via voice, chat, SMS, email, and more. The platform includes intelligent IVR and self-service options that are tightly integrated with smart routing functionality to help patients connect more quickly to the advisor who can best handle their needs. The platform also includes tools to help Pharmacy2U optimise staff scheduling and improve contact centre efficiencies. Pharmacy2U is already using RingCentral Glip to help manage the system integration and migration project.
“Pharmacy2U is an innovator in the health industry that is making a real difference to people across the country,” said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA at RingCentral. “We’re proud to help them deliver a seamless patient experience through our open and flexible platform. We look forward to identifying new ways to partner with Pharmacy2U as they continue to expand.”
Industry: Unified Communications news
- Enterprise Business Development Director
- Up to £80,000 + Uncapped OTE
Our client, a Global Managed Service Provider, is seeking an Enterprise Business Development Director who will be responsible for scoping, identifying, creating and driving revenue growth across Europe and Asia at C level in the enterprise market. The Enterprise Business Development Director will need: Experienced in selling high value (multimillion) Managed Services and SDWAN to large enterprise parties· Have the ability to scope, identify and sell high value and complex managed solutions Extensive experience of commercial principles and contract negotiations with new global clients. Consistency of tenure in current and recent job roles Managing presentations, negotiations, and responsible for development/nurturing of the client relationship. Reference Number: BD7371
- Technical Design Authority (Telecoms, SDWAN, IOT, WAN, Hosted Services)
- Up to €90,000 plus car, bonus and benefits
Location: Frankfurt Technical design Authority is required to help lead a number of key client Migrations projects for this tier 1 Telecom company, the main role for the TDA is helping customers migrate to new services, with a focusing on hosting (AWS, Azure) SWWAN and IOT. You will be responsible for: Post sales design documentation, implementation and migration of complex solutions for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s role is to ensure that these services interoperate and integrate into the customer environment. Such products consist of but not limited to MPLS, Ethernet, IPSec VPN’s, VoIP, Video Conferencing, Wireless, Internet, Private DSL, WAN Optimization, Managed Security Services, Managed Hosting, SDWAN and Complex Migration Planning. The TDA will own the technical delivery of customer solutions and will be the technical interface between the customer, product teams and project management during service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined prior to contract signature. The TDA accepts technical ownership of the solution at the point of contract signature. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical concepts clearly to all levels of competency. Providing support to 3rd line teams for OEM and design related faults. You will need to be at CCIE level (ideally CCIE R&S or SP ) with strong low level design and deployment skills, comfortable in front of customers and leading customer meeting. Fluent German is required. Knowledge in SDWAN and Hosted services would be advantageous. Reference: RA7302
- Big Data Architect
- £70,000 + Benefits
A Big Data Architect is required for a leading Google Cloud partner. The Big Data Architect will be responsible for advising external customers(FTSE100) on Big data storage and transformation requirements on the Google Cloud platform. You will get the chance to be at the forefront of technology, regularly involved with Google Alpha tests – You will be shaping the future of google tech. Experience required; Public Cloud Architecture – Ideally Google but will consider people with an Azure or AWS background who are looking to move into GCP. Experience with Big Enterprise Data – Set ups, Flows, Pipelines etc. Strong SQL understanding – DataBase, Data Residency. Candidates must be based and eligible to work in the UK without sponsorship as our client do not have the ability to sponsor. Reference Number: PG7347
- NetIQ Consultant (Contract)
- £600 Per Day
A NetIQ Consultant is needed for a 6 month engagement in London. The NetIQ Consultant will be responsible for Designing, Configuring & Implementing Micro Focus Operations Centre & eDirectory Solutions. Required skills and experience Current experience with Micro Focus Operations Centre & eDirectory. SC Clearance is needed due to the nature of work. Reference Number: CH7363