Amazon Chime app adds dial-out, single sign-on features
The Amazon Chime app has new dial-out and single sign-on features, but the cloud-based messaging and meetings platform still trails rivals, including Cisco Webex and Zoom.
Amazon Web Services has been gradually building out the features of Amazon Chime, as the tech giant struggles to attract corporate interest in the online messaging and meetings platform.
AWS added a dial-out function to the Amazon Chime app this week so that users can program the app to call a phone number at the start of a meeting. The feature will simplify the process of connecting to meeting audio for attendees who are away from their desks.
AWS also recently announced it would integrate the Amazon Chime app with the software of Okta, a leading single sign-on vendor. Okta's platform consolidates the username and password information of an organization's apps so that users only have to remember one set of sign-on credentials.
Last month, AWS made it possible to conduct a Chime video meeting in Google Chrome. While all major browsers support messaging and most non-video meeting features, Chrome is the only internet client that supports Chime video conferencing. (Users can also install a desktop app.)
"I see these largely as incremental improvements that allow Amazon to better compete with the likes of Zoom, BlueJeans, GoToMeeting, Cisco Webex, etc.," said Irwin Lazar, analyst at Nemertes Research, based in Mokena, Ill.
Businesses expect all online meetings platforms to support in-browser video conferencing at this point, while single sign-on is a must-have feature for many large organizations, Lazar said.
Amazon Chime app trails rivals as AWS seeks greater share of collaboration market
Launched in February 2017, Amazon Chime is still playing catch-up with more established online meetings platforms. Amazon has stepped up efforts to penetrate the enterprise market in recent years, including with the release of the contact center platform Amazon Connect.
Alexa for Business, an enterprise version of the vendor's popular AI voice assistant, has the potential to gain traction in the enterprise market, said Wayne Kurtzman, analyst at IDC. The Amazon Chime app, however, is not yet on the radar of many companies, he said.
"While Alexa for Business will gain traction over time, mostly integrated with other products, Amazon has to prove that Chime will be here for the long haul, be better than competitors and be a trusted part of a custom, cloud-based IT stack," Kurtzman said.
Amazon is not the only consumer tech giant making a play at the enterprise collaboration market. Google also recently released a team collaboration app, Hangouts Chat, and an online meetings platform, Hangouts Meet.
AWS, a $17.5 billion division of Amazon, has sought to use low and flexible pricing to attract businesses to Amazon Chime.
When Chime first launched, AWS gave customers the ability to prorate the subscription fees of individual users by activating and deactivating their licenses on demand. Later, the vendor implemented a usage-based pricing system that costs $3 per day on every day that a user hosts a meeting, for a maximum of $15 per user, per month.
In announcing usage-based pricing in March, AWS said it expected the new scheme would reduce the bills of virtually all premium customers of Amazon Chime. Nevertheless, aggressive pricing hasn't been enough to draw attention from tech buyers.
"I rarely hear about Chime," said Alan Lepofsky, analyst at Constellation Research, based in Cupertino, Calif. "I think Chime could have an interesting differentiation if Amazon made it very easy for developers to add voice and video features to custom applications. That would make Chime more of a competitor to Twilio than to Webex."
- Enterprise Business Development Director
- Up to £80,000 + Uncapped OTE
Our client, a Global Managed Service Provider, is seeking an Enterprise Business Development Director who will be responsible for scoping, identifying, creating and driving revenue growth across Europe and Asia at C level in the enterprise market. The Enterprise Business Development Director will need: Experienced in selling high value (multimillion) Managed Services and SDWAN to large enterprise parties· Have the ability to scope, identify and sell high value and complex managed solutions Extensive experience of commercial principles and contract negotiations with new global clients. Consistency of tenure in current and recent job roles Managing presentations, negotiations, and responsible for development/nurturing of the client relationship. Reference Number: BD7371
- Technical Design Authority (Telecoms, SDWAN, IOT, WAN, Hosted Services)
- Up to €90,000 plus car, bonus and benefits
Location: Frankfurt Technical design Authority is required to help lead a number of key client Migrations projects for this tier 1 Telecom company, the main role for the TDA is helping customers migrate to new services, with a focusing on hosting (AWS, Azure) SWWAN and IOT. You will be responsible for: Post sales design documentation, implementation and migration of complex solutions for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s role is to ensure that these services interoperate and integrate into the customer environment. Such products consist of but not limited to MPLS, Ethernet, IPSec VPN’s, VoIP, Video Conferencing, Wireless, Internet, Private DSL, WAN Optimization, Managed Security Services, Managed Hosting, SDWAN and Complex Migration Planning. The TDA will own the technical delivery of customer solutions and will be the technical interface between the customer, product teams and project management during service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined prior to contract signature. The TDA accepts technical ownership of the solution at the point of contract signature. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical concepts clearly to all levels of competency. Providing support to 3rd line teams for OEM and design related faults. You will need to be at CCIE level (ideally CCIE R&S or SP ) with strong low level design and deployment skills, comfortable in front of customers and leading customer meeting. Fluent German is required. Knowledge in SDWAN and Hosted services would be advantageous. Reference: RA7302
- Big Data Architect
- £70,000 + Benefits
A Big Data Architect is required for a leading Google Cloud partner. The Big Data Architect will be responsible for advising external customers(FTSE100) on Big data storage and transformation requirements on the Google Cloud platform. You will get the chance to be at the forefront of technology, regularly involved with Google Alpha tests – You will be shaping the future of google tech. Experience required; Public Cloud Architecture – Ideally Google but will consider people with an Azure or AWS background who are looking to move into GCP. Experience with Big Enterprise Data – Set ups, Flows, Pipelines etc. Strong SQL understanding – DataBase, Data Residency. Candidates must be based and eligible to work in the UK without sponsorship as our client do not have the ability to sponsor. Reference Number: PG7347
- NetIQ Consultant (Contract)
- £600 Per Day
A NetIQ Consultant is needed for a 6 month engagement in London. The NetIQ Consultant will be responsible for Designing, Configuring & Implementing Micro Focus Operations Centre & eDirectory Solutions. Required skills and experience Current experience with Micro Focus Operations Centre & eDirectory. SC Clearance is needed due to the nature of work. Reference Number: CH7363