Google Cloud Gets A Premium Support Plan With 15 Minute Response Times
Google Cloud has this week announced the launch of its premium support plans for enterprise and mission-critical needs. This new plan brings Google’s support offerings for the Google Cloud Platform (GCP) in line with its premium G Suite support options.
“Premium Support has been designed to better meet the needs of our customers running modern cloud technology,” writes Google’s VP of Cloud Support, Atul Nanda. “And we’ve made investments to improve the customer experience, with an updated support model that is proactive, unified, centred around the customer, and flexible to meet the differing needs of their businesses.”
The premium plan, which Google will charge for based on your monthly GCP spent (with a minimum cost of what looks to be about $12,500 per month), promises a 15-minute response time for P1 cases. Those are situations when an application or infrastructure is unusable in production. Other features include training and new product reviews, as well as support for troubleshooting third-party systems
Google stresses that the team that will answer a company’s calls will consist of “content-aware experts” that know your application stack and architecture. As with similar premium plans from other vendors, enterprises will have a Technical Account manager who works through these issues with them. Companies with global operations can opt to have (and pay for) technical account managers available during business hours in multiple regions.
The idea here, however, is also to give GCP users more proactive support, which will soon include a site reliability engineering engagement, for example, that is meant to help customers “design a wrapper of supportability around the Google Cloud customer projects that have the highest sensitivity to downtime.” The Support team will also work with customers to get them ready for special events like Black Friday or other peak events in their industry. Over time, the company plans to add more features and additional support plans.
As with virtually all of Google’s recent cloud moves, today’s announcement is part of the company’s efforts to get more enterprises to move to its cloud. Earlier this week, for example, it launched support for IBM’s Power Systems architecture, as well as new infrastructure solutions for retailers. In addition, it also acquired no-code service AppSheet.
source techcrunch
Industry: Cloud Computing
Latest Jobs
-
- Security Cloud Consultant, Design / Review / Advise, London
- London
- N/A
-
** Actively recruiting- Able to hire** Security Cloud Consultant, Design / Review / Advise with both technical design / architecture and information security (technical risk assessment) experience is needed to help a growing consultancy work with multiple clients on various security programmes. The responsibilities of the role will include, but not be limited to; Delivering high level security related design, discovering and advising against any security risk within a client’s current architecture, reviewing security architecture plans, design related consultation, technical review of architecture against policies. The Security Cloud Consultant, Design / Review / Advise, needs to have a broad Security Architecture experience including Cloud security Azure, Office265 / AWS is essential. Any of the following would be desirable, although not essential. AZ-500: Microsoft Azure Security Technologies AZ-303: Microsoft Azure Architect Technologies Travel will be required. Given the nature of the clients, the individual must be elidable to achieve UK Security clearance. Apply today for more information Chris.holt@dclsearch.com https://www.linkedin.com/in/chrisholt1/ 07884666351
-
- eDiscovery Relativity Consultant
- London
- Up to £65,000
-
REFCH7559 eDiscovery Relativity Consultant, Processing onwards, London, £65,000 London Experienced eDiscovery Relativity Consultant needed to join a London based client. The eDiscovery Relativity Consultant MUST have experience from the process stage onwards of the EDRM cycle. Processing, Review, Analysis, Production, Presentation. Experience optimising and improving analytics highly desirable. Identification and collection experience is useful but not essential. This individual commutable to London based as the role will be predominately office based Relativity Certified Administrator (RCA) Relativity Analytics Specialist Relativity Processing Specialist Relativity Certified User Relativity Infrastructure Specialist Fluency one or more European languages is desirable but not essential. Structured career progression available. All details kept in the strictest of confidence. Contact me on Chris.holt@dclsearch.com 07884666351 or 02086634030
-
- Cyber Security Consultant, New Job, Devon, £60,000
- Devon
- £60,000
-
Can interview and hire remotely without face to face. Cyber Security Consultant is needed in a client-facing consultancy role in the Devon area. Cyber Security Consultant needs to have a strong information security experience with a technical hands-on background. Travel will be involved with other clients, but a larger proportion of the time will be within the Devon area. This is a Security consultancy role so travel to other client site locations across the country will be expected. Broad InfoSec experience is desirable given the range of projects/programmes you will be involved in. The individual will be required to achieve or currently hold SC security clearance. Apply today. All details kept in the strictest of confidence. Chris.Holt@dclsearch.com 07884666351
-
- New Business Hunter - Cloud interconnect Services
- Paris
- €75,000 + €75,000 OTE
-
Paris Reference RA 7376 Salary up to €75,000 plus 75,000 OTE New Business Hunter - Cloud Interconnect Services A new business hunter is required for this expanding Cloud Connect Services company who are looking to expand their presence within the French Market. They are looking for the right individual who enjoys targeting and winning large enterprise clients, You will be responsible for developing and managing a sales pipeline (qualification of leads, prospecting, monitoring of opportunities, closing ...) in order to go in search of future customers This is a great opportunity to join a rapidly growing business, where you will have the opportunity to become a key member of the Paris team, you will be selling a solution that is in high demand at the moment and will only become more in demand as more business adopt their cloud strategies The company currently has a number of large scale global enterprises as customers so you will have plenty of case studies to call upon. We are looking fr someone with proven new business skills, who can demonstrate new Logo accounts that they have won recently, you will need to be selling either telecom or cloud solutions and have a good understanding on connectivity services