Google Cloud Gets A Premium Support Plan With 15 Minute Response Times
.png)
Google Cloud has this week announced the launch of its premium support plans for enterprise and mission-critical needs. This new plan brings Google’s support offerings for the Google Cloud Platform (GCP) in line with its premium G Suite support options.
“Premium Support has been designed to better meet the needs of our customers running modern cloud technology,” writes Google’s VP of Cloud Support, Atul Nanda. “And we’ve made investments to improve the customer experience, with an updated support model that is proactive, unified, centred around the customer, and flexible to meet the differing needs of their businesses.”
The premium plan, which Google will charge for based on your monthly GCP spent (with a minimum cost of what looks to be about $12,500 per month), promises a 15-minute response time for P1 cases. Those are situations when an application or infrastructure is unusable in production. Other features include training and new product reviews, as well as support for troubleshooting third-party systems
Google stresses that the team that will answer a company’s calls will consist of “content-aware experts” that know your application stack and architecture. As with similar premium plans from other vendors, enterprises will have a Technical Account manager who works through these issues with them. Companies with global operations can opt to have (and pay for) technical account managers available during business hours in multiple regions.
The idea here, however, is also to give GCP users more proactive support, which will soon include a site reliability engineering engagement, for example, that is meant to help customers “design a wrapper of supportability around the Google Cloud customer projects that have the highest sensitivity to downtime.” The Support team will also work with customers to get them ready for special events like Black Friday or other peak events in their industry. Over time, the company plans to add more features and additional support plans.
As with virtually all of Google’s recent cloud moves, today’s announcement is part of the company’s efforts to get more enterprises to move to its cloud. Earlier this week, for example, it launched support for IBM’s Power Systems architecture, as well as new infrastructure solutions for retailers. In addition, it also acquired no-code service AppSheet.
source techcrunch
Industry: Cloud Computing

Latest Jobs
-
- Contact 12 month- Security Operations- Crowdstrike Falcon Insight EDR / Analyst.
- United Kingdom
- Dependent on experience
-
Security Operations engineer / Analyst with Crowdstrike Falcon Insight EDR experience for a 12 month contract. Experienced Contractor with Crowdstrike Falcon Insight: Endpoint detection and Response (EDR) experience needed - 12 month rolling project. Implementation, configuration and Analyst experience needed with Crowdstrike Falcon Insight: (EDR) Migration project- relocating capability internationally. technically implementing, configuration of that that migration and then transition to BAU role monitoring. DCL Search exclusive associate Project.
-
- SailPoint Consultant
- London
- Upto £75,000 plus benefits
-
SailPoint Consultant is needed for an expanding Financial Service business, this is an exciting time to join the Business as they are in the Process of deploying both IAM and PAM solutions and this consultant will form a key part of the IAM team Location can be flexible but would require the individual to come into the London office a couple of times a month for team meetings and face to face project reviews Duties include · Engage in the Identity & Access Management project to deliver SailPoint IdentityNow and Privileged Access Management · On-board applications and users into IAM tools and customise or configure integrations as required · Regularly review, secure and recertify privileged roles in applications, databases and operating systems · Implement least privilege, just-in-time access, password rotation and vaulting wherever possible · Migrate application authentication to Single Sign-On through the use of SAML and OAuth · Implement and enforce the use of MFA where possible, focusing on critical applications and risky sign-ins · Provide technical support to Centrify and SailPoint users Key experience required: Previous experience with SailPoint, including integrating and deploying into a business, onboarding users and applications, supporting users and performing manual administration tasks. Experience with SAML and OAuth to migrate applications to Single Sign-on. If you are interested in hearing more please reach out to me for more information
-
- Centrify Consultant
- London
- Upto £75,000 plus benefits
-
A Privileged Access Management Consultant is needed for an expanding Financial Service business, this is an exciting time to join the Business as they are in the Process of deploying a Centrify PAM solution,, this consultant will form a key part of the team Location can be flexible but would require the individual to come into the London office a couple of times a month for team meetings and face to face project reviews Duties include · On-board applications and users into PAM tools and customise or configure integrations as required · Regularly review, secure and recertify privileged roles in applications, databases and operating systems · Implement least privilege, just-in-time access, password rotation and vaulting wherever possible · Migrate application authentication to Single Sign-On through the use of SAML and OAuth · Implement and enforce the use of MFA where possible, focusing on critical applications and risky sign-ins · Provide technical support to Centrify users You would also gain expsoure with the IAM toolset as part of an Identity Access deployment. Key experience required: Previous experience with a PAM tool (Centrify would be an added bonus but not essential) including integrating and deploying into a business, onboarding users and applications, supporting users and performing manual administration tasks. Experience with SAML and OAuth to migrate applications to Single Sign-on. If you are interested in hearing more please reach out to me for more information
-
- SOC team lead- Deputy SOC manager - Managed Security Services, Bradford. Exclusive
- Bradford
- £70,000 +
-
SOC team lead- Deputy SOC Manager - Managed Cyber Security Services, Bradford. Exclusive Identifier project. Technical team lead needed to join a Managed Cyber Security Services business. The role will be a hands on lead role and technical escalation point for the team. You will also be responsible for leading, mentoring, growing and developing the team. You will be the deputy SOC manager and be involved in the strategic growth of the capability. A managed security services background is essential, specifically within a managed security operations capability. Current hands on support experience across Firewall, SIEM, Incident Response is essential.