Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio
.jpg)
Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware Ltd (“Logicalware”), a provider of email automation and customer service software. Logicalware is headquartered in Scotland and has customers across the UK, US and Australia.
Logicalware’s best-in-class suite of customer service software solutions allows agents to efficiently and cost-effectively manage their customer support services. Logicalware will be merged with Puzzel further strengthening its CCaaS offering by providing users an omnichannel end-to-end view of each customer interaction and enhancing customer service workflow efficiencies and automation.
“Puzzel has a superb omnichannel contact center solution, which is gaining significant scale across key European markets, and supported by strong customer advocacy,” said Jamie MacSween, CEO of Logicalware. “The entire team at Logicalware is looking forward to being a part of this continued growth and joining the Puzzel organization.”
Børge Astrup, CEO of Puzzel, stated, “This acquisition allows Puzzel to expand its presence in the U.K. market, while adding new capabilities that will help our global customer base more efficiently orchestrate their internal processes and workflows. The strength of Logicalware’s comprehensive ticketing and automation solution suite, intuitive user interface and blue-chip customer base is highly complementary to Puzzel’s existing solution. We believe these tools will be valued by many of our existing customers and new clients, as we continue to broaden the value proposition of our omnichannel cloud contact center software.”
The acquisition was made possible with the support of Puzzel’s owner, the global investment firm Marlin Equity Partners (“Marlin”). “In Logicalware, we saw a business with a scalable and flexible software product offering designed to support organizations of all sizes,” said Mike Wilkinson, a vice president at Marlin. “The company has highly supportive blue-chip customers that underscore the strength and effectiveness of Logicalware’s tools for customer engagement. We look forward to working with the management team to integrate Logicalware into Puzzel’s holistic solution and introduce new functionality to Puzzel’s existing customer base.”
source puzzel
Industry Unified Communications

Latest Jobs
-
- Network Security Engineer
- Germany
- €550 a day
-
German- based contract opportunity This is an onsite based position, we would need the Network Security engineer to be able to work on the client site 5 days a week Seeking an experienced Network Security Engineer for a leading technology company. Strong expertise in firewall/IPS solutions, proxy solutions, and certificate management is required. Good hands-on experience in networking and web-related technologies necessary. Strong problem-solving skills and the ability to work under pressure are essential. we are looking for a Network Security Engineer with the following experience: · Expertise in Administration, Management & Troubleshooting of Firewall / IPS solutions / Proxy solutions/Certificate Management Solutions · Good Hands-on Experience on security devices (PaloAlto/ /McAfee Proxy/CISCO ISE/Certificate Management) · Good Hands-on Experience in Networking with skills of switching, routing & wireless Technologies · Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocol · Configuration of NAT / PAT, firewall policies, profiling, objects, AD-Integration, backup – restore · Knowledge of Subnetting TCP/IP Communication, VLSM Configuration of VLAN VTP · Configuration of Routing Protocols e.g. RIPv1 & v2, OSPF, EIGRP, BGP Knowledge of standard and extended ACL 12 month contract
-
- IAM Consultant
- N/A
- Upto £110,000 depending on level of position
-
Identity Access Management (IAM) Consultant Location: Germany We are seeking an experienced IAM consultants in Germany. we are looking for people from consultant through to Architect, The ideal candidate will have previous IAM deployment experience and be fluent in German. Key responsibilities: Design and implement IAM solutions for clients Provide expertise on industry best practices and standards Troubleshoot and resolve IAM-related issues Work closely with clients to understand their business requirements and provide solutions to meet those needs Qualifications: Previous deployment experience with IAM solutions Fluency in German Strong understanding of IAM technologies and principles Excellent communication and project management skills If you are an experienced IAM consultant with a strong track record of delivering successful projects, please apply today.
-
- ForgeRock Consultant
- Spain
- Upto €85000 plus benefits
-
ForgeRock deployment consultant is needed for this expanding IT Services business within Spain, to act as their ForgeRock technical lead, Responsibilities include: High level and low level design, Scoping the techical needs of the project design, configure, develop and test the forgeRock deployment. We are looking for a strong IAM consultant ideally with ForgeRock experience, Must have strong Oauth 2.0, SAML and API experience
-
- IAM Consultant
- France
- Upto €85000 plus benefits
-
An Identity & Access Management Consultant is needed for an expanding IT Security consultancy, based in France. (Remote role with monthly office meet-ups) The Identity & Access Management Consultant will be responsible for the technical design and implementation of Identity & Access Management/IAM products for a wide variety of clients. Deliver bespoke end-to-end consultancy service to our clients, from gathering requirements through to implementation. Work in a close team designing, developing, and implementing first-class IAM solutions. Manage client relationships, working closely with key stakeholders to continually evaluate business requirements and ensure the highest quality solution delivery. If you are interested we are looking for an individual with Previous experience working within the IAM or CIAM field is essential, Strong knowledge with SAML and Oauth and ideally OpenID Previous experience from any of these technologies: One Identity, SailPoint, Saviynt, Ubisecure, Ping Identity, would be advantageous