Who Made the UCaaS Magic Quadrant for 2019?
.jpg)
As businesses search for more scalability in their UC solutions, UCaaS has taken over as the de-facto way to access technology for many brands. Each year, Gartner helps companies of all sizes to explore some of the leading vendors in the UCaaS space using the Gartner UCaaS Magic Quadrant. The MQ report discusses the ability to execute and completeness of vision shown by each vendor mentioned.
In this year’s report, Gartner noted that by 2023, 40% of new enterprise telephony purchases will be made based on a cloud office suite. According to Gartner, this will be either Google G-Suite or Microsoft Office 365, if not something similar. The report also drew attention to the rapidly evolving and fluid nature of the UCaaS environment.
In previous years, Microsoft and Cisco haven’t been front-runners in the UC market, despite Gartner’s claims this year. However, the acquisition of BroadSoft for Cisco, and the launch of Microsoft Teams has allowed both organisations to gain serious ground. Additionally, Gartner has noted this year that UCaaS officially appears to offer better functionality than on-prem systems, which shows us the direction that the market is heading in. Let’s take a look at what happened in this year’s report.
The UCaaS Leaders for 2019
Leaders in the UCaaS Magic Quadrant stand out for their completeness of vision and ability to execute. Last year, the leaders were:
- Verizon
- RingCentral
- BT
- 8×8
- Orange
This year, the leaders are:
Microsoft
Microsoft is leading the way in the UCaaS environment for Gartner this year, thanks to the delivery of Microsoft Teams – the fastest growing collaboration app in the industry. Microsoft’s UCaaS solution supports everything from team and personal messaging to enterprise telephony and meeting capabilities for all. Additionally, Teams telephony services are available through certified business phones in the ecosystem. Microsoft Office 365 is also a significant feather in Microsoft’s hat, and the company has used it’s complete portfolio to attract a vast range of customers.
RingCentral
We’re thrilled to see RingCentral leading the pack again in 2019 after a successful 2018. In 2019 RingCentral has crowned the Best UC Platform at UC Awards 2019. Last year, we announced RingCentral as our UC Awards winner for Best Cloud Communications Provider, and we’ve seen the business implementing a massive range of upgrades and enhancements in the last 12 months. This year, Gartner drew attention to their investments in AI solutions for sales productivity, CSP integrations, and improved options for performance analytics. RingCentral also made some significant investments (and acquisitions) in the contact centre this year too.
8×8
Another company making substantial strides for 2019, 8×8 has made a name for itself as a UCaaS application specialist with the incredible X Series platform. Perfectly suited to the small and mid-sized business market, 8×8 is excellent for organisations in search of flexibility and scalability. This year, 8×8 has released its Dynamic Integration framework for more rapid integrations with business and communication applications. Additionally, the 8×8 Team messaging solution has seen a host of key upgrades too.
Cisco
Cisco is another major player alongside Microsoft in the enterprise communication and collaboration space this year. As a global publicly-traded IT vendor, Cisco has an excellent reputation for delivering high-quality products and services. Over the last 12 months, the company has concentrated heavily on realigning its UC portfolio and defining its future roadmap. Platforms available today include everything from Webex Contact Centre, to Webex Teams, Meetings, and Calling. The solution can support a wide range of environments and strategies.
The UCaaS Challengers for 2019
The Challengers in the UCaaS Gartner Magic Quadrant are those that are making their ways towards the leadership position with high ability to execute. Last year we saw:
- Microsoft
- Cisco
- AT&T
- NTT Group
This year, we have fewer entries, including:
Google has held onto its position in the Challenger space for the UCaaS Gartner Magic Quadrant. The Google UCaaS offering consists of Hangouts Meet, Chat, and Google Voice, and each comes with its own client. Hangouts Meet provides audio and video conferencing, while Hangouts Chat focuses on group and one-on-one chat. Google Voice is more recently, with general availability rolling out earlier this year. The solution supports things like voicemail transcription, Google AI, and more.
Mitel
Mitel comes to the UCaaS space with their unique Mitel MiCloud offering, delivered primarily via channel partners and complemented with direct sales. Over the past year, larger numbers of legacy Mitel channels have begun selling MiCloud Connect. MiCloud Connect also supports unified messaging, meetings, team messaging, email to fax, and more. The company has implemented a host of robust support processes this year, to strengthen its position in the marketplace. And Mitel also ported MiCloud Connect to the Google platform.
LogMeIn
LogMeIn’s UCaaS offering is the GoToConnect solution, which is based on GoToMeeting combined with the Jive strategy for enterprise telephony. GoToConnect includes features like enterprise telephony, meetings, team, and personal messaging. LogMeIn also offers two contact centre solutions alongside its portfolio, including NICE inContact partnership for advanced demands, its own Jive Contact Centre. Recent enhancements to the solution include the Alert Centre Portal and the development of the NICE inContact bundles.
The UCaaS Niche Players for 2019
Niche players in the UCaaS Gartner Magic Quadrant are the ones that show some ability to execute and completeness of vision. Last year, we had:
- Masergy
- Star2Star
For 2019, the niche players are:
ALE
Alcatel-Lucent Enterprise, or ALE, is a 100% channel-based sales company delivering the incredible Rainbow solution, designed to provide flexible UCaaS to the masses. Rainbow’s architecture is designed over an OTT framework, with Rainbow acting as a central hub for workstream collaboration, telephony, meetings, mobility, and file sharing. The current meeting capabilities are intended for smaller team collaboration sessions, according to Gartner. However, Rainbow’s API hub makes ALE’s offering stand out.
Windstream
A new addition to the Gartner Magic Quadrant this year, Windstream delivers the OfficeSuite UC solution or UCaaS, which it acquired from Broadview Networks in 2017. The solution natively offers IM, presence, telephony, and mobility features, as well as video and audio conferencing. Web conferencing is also available, with a well-integrated partnership through Zoom. In the past year, Windstream has introduced a more flexible pricing model for its users.
StarBlue (Star2Star/BlueFace)
StarBlue is the creation of the merged companies, Star2Star, and Blueface. The two companies offer their cost-effective UCaaS solutions through the StarBlue platform, Some of the major upgrades to the platform that have taken place in the last 12 months include an enhanced call centre dashboard with call-back capabilities and a Studio Builder for the design and implementation of custom embedded communication workflows. Virtual desktop infrastructure is also available via an integration with Citrix.
The UCaaS Visionaries for 2019
Finally, Visionaries in the Magic Quadrant for UCaaS are those that show more completeness of vision than ability to execute. Last year we had:
- West
- Mitel
- Fuze
This year, we’re looking at:
Fuze
A privately-held UCaaS company that has maintained its position since 2018. Fuze provides a UCaaS platform that supports messaging, meeting capabilities, integrated enterprise telephony, and more. Today’s Fuze users can access a host of capabilities through their web, desktop, and mobile clients, as well as room systems. The Fuze Contact Centre also offers simple voice-based contact centre solutions. However, Fuze also provides deeper integrations with Five9 and NICE inContact for more sophisticated offerings.
Dialpad
The core UCaaS solution from Dialpad today is its “Dialpad Talk” option, which comes with video calling (one-to-one), PBX functionality on the cloud, real-time messaging and group chat. Dialpad recently acquired TalkIQ to bring AI functionality and transcription offerings into their service too. Recommended by Gartner for small to mid-sized enterprises, Dialpad’s UCaaS offering is excellent for providing high-quality telephony experiences, voice intelligence, and robust integrations with a host of solutions, including tools from G Suite.
source uctoday
Industry: Unified Communications
Latest Jobs
-
- Information Security Manager- Global Sporting Brand. UK. £100,000
- London
- £100.000
-
REFCH8265 Identifier Project Information Security Manager- Global Sporting Brand. UK. £100,000 A unique and exclusive opportunity to DCL Search to provide leadership and guidance Information and IT Security practices to one of the most recognised sporting brands in the world. You will be the envy of your colleagues, friends and peers as you take the lead in developing and implementing a security strategy. You must have a blend of knowledge across information security and technical security and be able to build internal and external stakeholder relationships. To coin a well known phrase, you should be a player manager. You don’t need to be currently hands on configuring firewalls, monitoring SIEM alerts, but maybe you have in the past. Ideally you will have come from a technical background as you will be closing be working with technical teams. Skills should include, but not be limited to: Managing / developing to Incident response plans. Information Security Risk Management / compliance. Security awareness Driving remediation plans to address vulnerabilities etc. Hybrid working. Up to £100,000 + benefits.
-
- Lead Information and Cyber Security Specialist, Financial Services. Exclusive to DCL Search
- London
- 85,000
-
Consultative approach with experience engaging with internal stakeholders providing advice and guidance across information security policies and standards into projects and programmes. Risk identification / Assessment / Management across people and process. ISO27001. Open mindedness to take on projects and programmes that will involve advising, scoping, refining, improving technical security control relating to best practice. Preferred experience; PCI DSS ISA or consultative experience within security Payment card industry. Information Security / technical security controls within Financial Services. Risk Assessment / management across technical controls. Technical Security background. Experience within secure by design and the technical security controls relating to projects / programmes. iSO27001 Lead Implementer / Auditor. CISA, CISM, CISSP. 2 days a fortnight in London- or more if you want.. Hybrid reworking.
-
- Cyber Security Associate, Financial Services. Exclusive to DCL Search
- London
- £40,000
-
Exclusive Cyber Security Associate needed within a forward thinking financial services business head quartered in London. DCL Search have been engaged on an Identifier Project to attract the very best cyber talent to this business. Influence the cyber security capability and direction within the business. Learn new skills working within a collaborative team. Grow as a security professional. ROLE Triaging and troubleshooting security alerts at a level 1 / level 2 capacity. Reviewing security change management requests. Managing and use of security tooling such as; Endpoint management Vulnerability management Patch management CASB Experience with the following tools is desirable. ZOHO Desktop Central (Endpoint Management) Splunk (SIEM) Qualys CASB (Microsoft) Microsoft Azure Varonis DatAdvantage ADAudit Plus Sonicwall, Paloalto, Dark Trace, Cloudflare, Cisco Umbrella, Microsoft defender.
-
- Senior Cyber Security Engineer, Financial Services. Exclusive to DCL Search
- London
- 70000
-
Exclusive Senior Cyber Security Engineer needed within a forward thinking financial services business head quartered in London. DCL Search have been engaged on an Identifier Project to attract the very best cyber talent to this business. Influence the cyber security capability and direction within the business. Learn new skills working within a collaborative team. Grow as a security professional. ROLE Day to day operations, management and scalability of existing cyber security systems Managing of and maturing security tooling such as; SIEM Endpoint Management Firewall Patch Management CASB Vulnerability management. Triaging and troubleshooting security alerts. Improve tooling, reducing false positives. Reviewing, approving, escalating security change management requests. Implementing new cyber security systems. Ideal technical experience · Vulnerability Management: Qualys · Endpoint Management: ZOHO Desktop Central · Forcepoint: CASB, DLP, webs security, email security. · SIEM (Splunk) · Firewalls: Sonicwall, Palo Alto · Endpoint Microsoft Defender · Appreciation of ISO27001, GDPR, PCI, etc 2 days a fortnight in London- or more if you want.. Hybrid reworking.