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Off somewhere nice on holiday? Not if you're flying British Airways: IT 'systems issue' smacks UK airports once again

almost 2 years ago by Lucy Cinder

Off somewhere nice on holiday? Not if you're flying British Airways: IT 'systems issue' smacks UK airports once again

Telecommunications

It's not the summer holidays without an IT cock-up causing a major delay at UK airports, once again courtesy of British Airways.

Folk travelling with the airline are having problems checking in online at London's lynchpin airports, which is affecting travel across the UK, including short-haul flights to other UK airports.

The issue was caused by problems with two separate systems – one dealing with online check-in, the other with flight departures.

In a statement, BA said: "We are very sorry to our customers for the disruption to their travel plans.

"We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.

"A number of flights continue to operate but we are advising customers to check ba.com for the latest flight information before coming to the airport, and to leave additional time.

"We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day."

It has not been a great summer for the airline so far. Last month, the UK Information Commissioner's Office warned British Airways it faces a whopping £183.39m fine following the theft of customer records from its website and mobile app servers. 

source theregister
 
Industry: Telecommunications & Data Centre
 
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