Avaya Extends Integration with Google Cloud
World leading communication and collaboration company, Avaya, recently announced that they’d be extending their collaboration strategy with Google Cloud.
The enhanced partnership will allow Avaya to take full advantage of the exceptional cloud capabilities and AI potential that Google offers. Together, both Avaya and Google will be able to give clients more opportunities to expand their customer experience solutions and achieve incredible business outcomes.
The latest announcement from Avaya outlines their decision to embed the machine learning technology of the Google cloud into their conversation services in the contact centre. Digital AI capabilities will be available to deliver more intelligent customer experiences, and the Google Cloud will also ensure increased efficiency and scalability for Avaya customers.
The upgrade will make deploying simple, yet intuitive solutions for collaboration and communication easier for Avaya clients.
Building on a Strong Partnership with Google
Avaya is just one of the companies in the Google Cloud partnership program that will be participating in an early-access strategy for the augmentation of next-gen contact centre. The campaign involves using a variety of Google Cloud Contact Center AI.
Avaya has also implemented Kubernetes technology to empower their solutions with containerisation and microservices. This will take Avaya beyond the basic hosting and virtualisation options offered by many vendors and allow them to embrace a cloud deployment strategy for users who want something beyond the one-size-fits-all implementation process.
Through the expanded Google cloud collaboration, Avaya is providing a range of clients with upgraded efficiency, flexibility and scalability for their contact centre needs.
Implementing the Google Cloud Platform
Avaya has also added the Google Cloud Platform as a deployment solution for their communication and collaboration portfolio. This provides cost benefits to end-users and gives them more choices about their cloud deployment options.
The Google integrations delivered by Avaya complement a range of other combinations that already exist between the two companies, including:
- Google Mobile Services certification for the Avaya Vantage Desktop smartphones, which offer out-of-the-box Google experiences with pre-loaded apps
- Google IoT cloud integrated with the Avaya OneCloud CPaaS solution. The CPaaS also natively supports speech services from Google, transcription, and storage for messaging across all applications and IoT devices. This allows for real-time event awareness with Avaya IoT services
- Google Cloud Platform access natively integrated with the Avaya IX meetings-as-a-service option for collaboration.
- Google Cloud Platform natively enhanced with the Avaya OneCloud system for unified communications and contact centre. Single-sign-on is also fully supported
Next-Level Solutions from Avaya
According to the President and Principal Analyst of McGee-Smith Analytics, Sheila McGee-Smith, the Avaya relationship with Google Cloud creates compelling new opportunities for Avaya customers. With new AI-driven contact centre experiences, Avaya users will be able to take their customer experience strategies to the next level.
The VP of developers, partners and alliances for Avaya, Eric Rossman, noted that the decision to accelerate the partnership with Google is a powerful step forward for the company. Avaya can now provide even more powerful solutions to organisations from a host of different backgrounds.
Industry: Unified communication news
- Contract SailPoint Programme Manager - UK 12 month+ project
- United Kingdom
Programme manager with SailPoint IdentityIQ IAM experience is needed for a 12 month rolling contract. To engage and manage a enterprise client programme of work focused around SailPoint. This is a hybrid role, some limited travel to London / Reading maybe required. You must have enterprise level programme management, a focused and recent history within Identity and Sailpoint project experience. Exclusive project, interview immediately.
- Outside IR 35 contract- Threat & vulnerability analyst - SC CLEARED UK REMOTE
6 month rolling contract Outside IR35- immediate start. Threat and Vulnerability Analyst. Tenable.sc experience needed. The ability to deploy agent, configure environments, run active and passive scans, produce reports and prioritise remediation activities based on output Current and ACTIVE clearance is required
- Chief Information Security Officer- CISO. London
Chief Information Security Officer (CISO) is needed to join a senior leadership team that is driving change across a London based FTSE business. You will have responsibility and accountability to define and execute an information & Cyber Security strategy. To be successful you should have the following experience; Experience defining, presenting and executing against your information AND cyber security strategy. Experience delivering / managing functions across information security GRC / Audit and technical Cyber Security capabilities. Senior stakeholder management to the executive committee. Embedding Info / cyber security within a Cloud focused environment. Further develop, expand and mature the information / cyber security function | team. Be able to regularly commute to London Financial services experience is desirable. If this sounds like an opportunity you are interested in then please use the below form to schedule a call. This is an exclusive project to DCL Search. All conversations are kept in confidence.
- IAM Business Analyst- ForgeRock
- European Union
- £500 per day
IAM Business Analyst with ForgeRock experience is need for a 12 months contract The client is in the middle of a large scale ForgeRock deployment and the BA will sit between the technical teams and the business helping to ensure the project is a success You will need to be a strong business communicator and have experience of mapping business needs against ForgeRock features This will be a remote project dealing with teams in different geographies, you must have strong English communications skills and be happy working remotely and able to be proactive to ensure your side of the project is a success