Avaya Extends Integration with Google Cloud
World leading communication and collaboration company, Avaya, recently announced that they’d be extending their collaboration strategy with Google Cloud.
The enhanced partnership will allow Avaya to take full advantage of the exceptional cloud capabilities and AI potential that Google offers. Together, both Avaya and Google will be able to give clients more opportunities to expand their customer experience solutions and achieve incredible business outcomes.
The latest announcement from Avaya outlines their decision to embed the machine learning technology of the Google cloud into their conversation services in the contact centre. Digital AI capabilities will be available to deliver more intelligent customer experiences, and the Google Cloud will also ensure increased efficiency and scalability for Avaya customers.
The upgrade will make deploying simple, yet intuitive solutions for collaboration and communication easier for Avaya clients.
Building on a Strong Partnership with Google
Avaya is just one of the companies in the Google Cloud partnership program that will be participating in an early-access strategy for the augmentation of next-gen contact centre. The campaign involves using a variety of Google Cloud Contact Center AI.
Avaya has also implemented Kubernetes technology to empower their solutions with containerisation and microservices. This will take Avaya beyond the basic hosting and virtualisation options offered by many vendors and allow them to embrace a cloud deployment strategy for users who want something beyond the one-size-fits-all implementation process.
Through the expanded Google cloud collaboration, Avaya is providing a range of clients with upgraded efficiency, flexibility and scalability for their contact centre needs.
Implementing the Google Cloud Platform
Avaya has also added the Google Cloud Platform as a deployment solution for their communication and collaboration portfolio. This provides cost benefits to end-users and gives them more choices about their cloud deployment options.
The Google integrations delivered by Avaya complement a range of other combinations that already exist between the two companies, including:
- Google Mobile Services certification for the Avaya Vantage Desktop smartphones, which offer out-of-the-box Google experiences with pre-loaded apps
- Google IoT cloud integrated with the Avaya OneCloud CPaaS solution. The CPaaS also natively supports speech services from Google, transcription, and storage for messaging across all applications and IoT devices. This allows for real-time event awareness with Avaya IoT services
- Google Cloud Platform access natively integrated with the Avaya IX meetings-as-a-service option for collaboration.
- Google Cloud Platform natively enhanced with the Avaya OneCloud system for unified communications and contact centre. Single-sign-on is also fully supported
Next-Level Solutions from Avaya
According to the President and Principal Analyst of McGee-Smith Analytics, Sheila McGee-Smith, the Avaya relationship with Google Cloud creates compelling new opportunities for Avaya customers. With new AI-driven contact centre experiences, Avaya users will be able to take their customer experience strategies to the next level.
The VP of developers, partners and alliances for Avaya, Eric Rossman, noted that the decision to accelerate the partnership with Google is a powerful step forward for the company. Avaya can now provide even more powerful solutions to organisations from a host of different backgrounds.
Source: uctoday
Industry: Unified communication news
Latest Jobs
-
- Senior Client Microsoft Security Delivery Consultant - Hybrid (London | Remote)
- London
- N/A
-
Senior Client Microsoft Security Delivery Consultant - Hybrid (London | Remote) We are seeking an experienced technical Security Consultant to help clients deploy and enhance their cyber defences across Microsoft and vulnerability management technologies. You will work with enterprise customers to deliver tailored solutions across threat detection, endpoint protection and exposure management, ensuring security platforms are efficient, integrated and aligned with operational goals. Whilst you won't do the design yourself- you will work alongside technical Presales to document, agree and then deliver the solution. You will have experience leading delivery the implementation and improvement projects, providing hands-on support with configuration, integration and optimisation. You will assess existing environments, recommend enhancements and guide clients on best practice to strengthen visibility and control. Strong experience with SIEM, XDR and vulnerability tooling (Microsoft & Tenable ecosystems ideal) Understanding of Azure security, identity and access controls Background in consulting or project-based cyber delivery Clear communication skills with the ability to engage senior stakeholders Extra points if you have the SC-100. You must be eligible to achieve UK Security Clearance to be considered for this role.
-
- Account Director | Cyber Security Consulting | UK - South East
- London
- N/A
-
Account Director | Cyber Security Consulting - Financial Services | UK - South East. New Role due to Growth We are looking for an experienced Account Director to develop and expand existing relationships across the financial services sector, working with investment firms, asset managers, private equity groups and strategic partners to deliver intelligent cyber consulting and a bespoke Cyber product offerings. You will act as a trusted advisor, helping organisations strengthen digital resilience, manage third-party and regulatory risk and adopt a proactive approach to cyber assurance. Key Responsibilities Manage a defined portfolio of financial clients, understanding business priorities and aligning tailored cyber solutions. Drive new client engagement while nurturing existing partnerships through a consultative, long-term approach. Present the benefits of advanced cyber services including threat intelligence, vulnerability management, incident readiness, and continuous risk monitoring. Collaborate with technical and delivery teams to ensure smooth engagement from proposal through to implementation and ongoing support. Prepare proposals, negotiate commercial terms, and clearly articulate value and business outcomes. Build trusted relationships at senior and board level. Ideal Profile Strong background in cybersecurity, consulting, or risk management within financial services. Skilled communicator with proven success managing and growing key accounts. Able to translate complex technical insight into commercial and strategic value for clients. Confident engaging with senior stakeholders and decision makers. Please note: Sponsorship is not available.
-
- SOC Analyst- Level 2- Hybrid Greater London
- London
- N/A
-
SOC Analyst- Level 2- Hybrid Greater London New opportunity created through continued growth. We’re looking for a SOC Analyst (Level 2) to strengthen a growing managed security team. You’ll work hands-on with Microsoft Sentinel and Defender XDR, investigating alerts, responding to incidents, and helping improve how clients stay protected. This role is ideal for someone who enjoys unravelling security events, thinking critically under pressure, and making a real difference day to day. What you’ll do · Investigate and respond to security activity across SIEM and endpoint tools · Analyse network and log data to uncover real threats · Support automation initiatives to streamline response processes · Help maintain visibility, data flow, and performance across SOC platforms What you’ll need · Practical experience using Microsoft Sentinel and Defender XDR · Confident working with KQL or similar query languages · Understanding of attacker tactics and response techniques · SC-200 certifications would be nice. · Experience supporting multiple customer environments Please note: Sponsorship is not available.
-
- Senior SOC Engineer - UK - New role due to growth
- London
- N/A
-
Senior SOC Engineer – New role due to growth We are hiring a Senior SOC Engineer to take the lead across security operations for a growing managed service. You will lead detection, response and onboarding activity across multiple clients, helping shape how the SOC evolves. Expect variety; from fine-tuning alerts and threat hunting to supporting customers and mentoring junior analysts. What you’ll bring · Strong experience across SIEM, EDR, and threat detection tools · Confident working with customers in a managed service environment · Skilled in scripting or query languages such as KQL or PowerShell · Knowledge of frameworks like NIST, ISO27001, MITRE ATT&CK · Calm communicator with a problem-solving mindset · Experience with Azure Lighthouse or delegated access models · Prior involvement in automation or SOC improvement projects Location: South East England- Hybrid role Please note: Sponsorship cannot be offered now or in the future.