Semafone Appoints New CEO Gary E. Barnett to Fuel Global Growth
.jpg)
Semafone, the leading provider of data security and compliance solutions for call and contact centres, have this week announced the appointment of Gary E. Barnett to the role of chief executive officer as the company prepares to expand its presence in the U.S. market. Effective immediately, Mr Barnett will replace Tim Critchley who, as CEO of Semafone since 2009, has led the company from a UK start up to an award-winning international business spanning five continents. As the company places further focus on expanding its customer and partner relationships across the U.S., Barnett brings a unique mix of industry knowledge and software solutions expertise to accelerate global expansion.
Gary Barnett is recognised worldwide as an authority on contact centre (CC) and unified communications (UC) technologies and solutions. With a 30-year track record of delivering outstanding leadership and stakeholder value in senior leadership roles at both Avaya and Aspect Software, he was recognised by the contact centre industry with a Lifetime Achievement Award.
“We are incredibly fortunate to have someone of Gary Barnett’s calibre and experience to lead Semafone into the future,” said David Sear, Semafone’s chairman. “Barnett is the perfect fit with his deep knowledge and market expertise as a pioneer of contact centre technologies. It’s an exciting and pivotal time in Semafone’s development as the company looks to further expand into the U.S. market and Barnett will provide the leadership needed to successfully take advantage of the opportunities that lie ahead.”
Mr Barnett said, “I am privileged to have the opportunity to bring my passion for contact centre compliance and extensive market experience to the CEO role at Semafone. Working closely with Semafone, its customers and partners in my previous role, I’ve developed a deep understanding of the challenges and opportunities that truly matter most. I am thrilled to begin executing on those opportunities, address the industry’s challenges, and drive Semafone to innovate and evolve with faster, frictionless cloud technology – further consolidating the company as the world’s most trusted solution for protecting telephone-based card data.”
Speaking on behalf of the board, David Sear said, “Tim Critchley has done an amazing job building Semafone from the ground up and overseeing our entry into the U.S. market. We wish him further success as he pursues new opportunities.”
source semafone
Industry: Unified Communications News

Latest Jobs
-
- Identity Channel Partner Manager | London
- London
- N/A
-
Identity Channel Partner Manager | London Location: South East UK (commutable to London) We are working with a Cyber Security business who are looking for a Channel Partner Manager to drive and grow relationships across their identity ecosystem. Prior experience working within VARs, distributors, vendors or resellers in the identity space is essential. You must have experience working with technologies such as CyberArk, Sailpoint, Okta etc Responsibilities will include, but not be limited to: Build, maintain and develop strong relationships with channel partners. Work closely with partner sales teams to support growth drive sales opportunities. Identify and onboard new partners while strengthening existing partnerships. Act as the key point of contact for all channel-related activity. If you are an experienced channel professional, with experience in the Identity space and are ready for your next challenge, apply today.
-
- Service Architect- DACH regions
- Germany
- Upto €110,000 plus bonus and benefits
-
Lead Service Architect with the authority and experience to take control of complex, multi-million-euro outsourcing bids. This role is about leading the Service/ solutioning effort, bringing structure to chaos, and driving the entire bid team to deliver winning proposals. The company area a global managed services business working with enterprise and public sector clients, across Cloud, End-User Computing, Digital Workplace, Service Desk, and Network Infrastructure. What You’ll Do: Lead Service/ solution design from qualification to contract. Control bid teams — architects, pricing, delivery, and SMEs. Break down RFPs/RFIs into actionable, costed, client-ready solutions. Present internally and to clients at decision-maker level. Run solution workshops, own the architecture, and shape the financial model. You’ll Need: Experience working as a Service architect, Service Manager or Customer Success Manager R Gravitas to lead and drive teams through high-stakes bids. Deep knowledge of managed services delivery and commercial models. Strong technical grasp: Cloud, Security, EUC, Unified Comms, Service Desk, and more. Experience leading deals across onshore, offshore, and hybrid delivery models.
-
- Deal Architect- DACH region
- Germany
- Upto €110,000 plus bonus and benefits
-
Lead Deal Architect with the authority and experience to take control of complex, multi-million-euro outsourcing bids. This role is about leading the solutioning/ Service effort, bringing structure to chaos, and driving the entire bid team to deliver winning proposals. The company is a global managed services business providing solutions to enterprise and public sector clients, across Cloud, End-User Computing, Digital Workplace, Service Desk, and Network Infrastructure. What You’ll Do: Lead the deal from qualification to contract. Control bid teams — architects, pricing, delivery, and SMEs. Break down RFPs/RFIs into actionable, costed, client-ready solutions. Present internally and to clients at decision-maker level. Run solution workshops, own the architecture, and shape the financial model. Be responsible for the service Wrap and ensuring the Service meets clients requirements You’ll Need: A back ground with IT Services Experience in a similar type of role, for example: Deal, Service, or Solution Architect in ICT outsourcing. Gravitas to lead and drive teams through high-stakes bids. Deep knowledge of managed services delivery and commercial models. Strong technical knowledge: Cloud, Security, EUC, Unified Comms, Service Desk, and more. Experience leading deals across onshore, offshore, and hybrid delivery models.
-
- Pre Sales Lead- IT Services
- Germany
- Upto €100,000 plus benefits
-
As the Pre-Sales Lead (Sales Engineer/ Solution Architect) you will drive large-scale ICT managed services and outsourcing deals (from €0.5M to €20M+). You'll work directly with Business Development and clients to design high-impact solutions across Cloud (Azure, IaaS, SaaS, PaaS), EUC, Unified Comms, Security (SIEM, PAM), Networks, and Smart Workplaces. What You’ll Do: Lead the end-to-end pre-sales cycle — from RFI/RFP to contract. Design innovative, client-specific solutions with technical & commercial impact. Present at CxO level and steer proposal strategies & financial models. Collaborate closely with Portfolio, Service Desk, Field, and Digital Workplace teams. Support deal shaping with strong knowledge of ITIL, SIAM, Automation, and cost analysis. What You’ll Bring: Have strong experience in pre-sales or solution architecture. Experience with €M+ managed service deals. Deep technical expertise in modern ICT stack and enterprise IT services. Strong German (C1) and English communication skills. Certifications: ITIL v3/v4 required; SIAM, ISO20000 desirable.