British Airways settles legal claim with CBRE over May 2017 Bank Holiday datacentre outage
British Airways (BA) appears to have amicably concluded its legal action against US real estate consultancy CBRE, over the datacentre outage that grounded hundreds of flights during the 2017 May Bank Holiday weekend.
As previously reported, news emerged in November 2018 that British Airways had appointed global law firm Linklaters to oversee a legal claim against the managed services arm of CBRE, which was known to be managing BA’s datacentres when the outage occurred.
At the time, it was claimed British Airways was intent on pursuing its claim against the firm through the London High Court, but it is unclear if it ever made it that far, with an airline spokesperson confirming the matter has now been resolved.
“British Airways and CBRE are pleased to have reached agreement (with no admission as to liability) and continue to work together,” the statement read.
Terms of the settlement have not been disclosed, but the non-admission of liability referenced in the statement from British Airways means any payment that has passed between the two parties should not be construed as an admission of wrong-doing or fault on either party’s behalf.
Computer Weekly contacted Linklaters for further comment on this story, but its press contact declined.
The outage is known to have been brought about by a power failure at one of the airline’s two West London datacentres, which resulted in British Airways flights being grounded at both Gatwick and Heathrow airports for two days, disrupting the travel plans of 750,000 of its customers.
Reports in the wake of the outage suggested the problems were down to a defective uninterruptible power supply (UPS) system within the affected facility, which failed to respond as expected when power to the site was lost for a short time.
This, in turn, caused the IT systems underpinning the airline’s check-in, baggage, ticketing and contact systems to fail, bringing its fleet of planes at Gatwick and Heathrow to a standstill.
In the months that followed, BA’s parent company – International Airlines Group (IAG) – confirmed the incident cost the firm around £58m in lost business and compensation claims.
source computerweekly
Industry: Data Centre News
Latest Jobs
-
- Cyber Security Senior Consultant | London | FS
- London
- Apply today
-
London | FS | Cyber Security Senior Consultant We are looking for experienced cyber security consultant with experience helping clients within the financial services industry. The role will include, but not be limited to; Conduct cyber security assessments, develop strategies, and provide advice to clients. Oversee and deliver security improvements projects. Help clients understand and comply with financial sector regulations. Provide insights and thought leadership on emerging trends in cyber security. Current experience within a client facing, cyber consulting role within Financial Services is essential. All the usual badges are nice to have, although not essential- for example; ISO27001, CISSP, CISM etc etc Sponsorship is not available for this role. Applicants must be UK based and able to travel on occasion to client site and the office in London To find out more reach out to me on 07884666351 or chris.holt@dclsearch.com
-
- Senior Penetration Tester - UK - Ability to achieve security clearance.
- United Kingdom
- To attract the right person
-
Senior Penetration tester, who has the ability to achieve security clearance. (Visa sponsorships NOT available - sorry) UK based - remote first - occasional travel. Red teaming experience desirable. The successful person needs to have a history of engaging directly with customers (consultancy experience) technical delivery of penetration tests AND report writing. Limited travel - company operates a remote first approach. Must be living in the UK. Not one of the usual names in the pen testing industry. Looking for someone highly technical but looking to grow and develop their skills. Apply here or Reach out to me on chris.holt@dclsearch.com or 07884666351 All details kept discreet
-
- Cloud Architect- German Speaker
- Hungary
- Upto €48000 per year + bonus + benefits
-
As a Senior Pre-Sales Solutions Architect, you will play a pivotal role in driving our sales success by translating complex technical solutions into compelling proposals that resonate with our clients. You will collaborate closely with our sales teams to understand customer needs, design tailored solutions, and negotiate successful deals. Responsibilities: Solution Design: Develop comprehensive technical solutions that align with customer business objectives and industry best practices. Proposal Development: Create compelling proposals, including requirements gathering questionnaires, presentation materials, and Statements of Work (SOWs). Customer Engagement: Build strong relationships with clients, understanding their technical, business, and commercial requirements. Collaboration: Work closely with sales teams, delivery teams, and third-party partners to ensure successful project execution. Pricing Strategy: Define and deliver pricing strategies that align with customer needs and company objectives. Requirements: Experience in technical pre-sales or sales support roles. Proven track record in designing and delivering successful customer solutions. Strong technical foundation in areas such as VMware, Azure, AWS, cloud computing, and data center technologies. Excellent understanding of sales principles, account management, and negotiation techniques. Ability to explain complex technical concepts clearly and concisely. Experience working in international teams and supporting clients across multiple regions. Fluency in German and English is essential. Benefits: Competitive salary and benefits package Opportunity to work on challenging and rewarding projects Collaborative and supportive work environment Potential for career growth and advancement Please note that this role is focused on supporting German clients, but will also involve global client support as needed.