British Airways settles legal claim with CBRE over May 2017 Bank Holiday datacentre outage
British Airways (BA) appears to have amicably concluded its legal action against US real estate consultancy CBRE, over the datacentre outage that grounded hundreds of flights during the 2017 May Bank Holiday weekend.
As previously reported, news emerged in November 2018 that British Airways had appointed global law firm Linklaters to oversee a legal claim against the managed services arm of CBRE, which was known to be managing BA’s datacentres when the outage occurred.
At the time, it was claimed British Airways was intent on pursuing its claim against the firm through the London High Court, but it is unclear if it ever made it that far, with an airline spokesperson confirming the matter has now been resolved.
“British Airways and CBRE are pleased to have reached agreement (with no admission as to liability) and continue to work together,” the statement read.
Terms of the settlement have not been disclosed, but the non-admission of liability referenced in the statement from British Airways means any payment that has passed between the two parties should not be construed as an admission of wrong-doing or fault on either party’s behalf.
Computer Weekly contacted Linklaters for further comment on this story, but its press contact declined.
The outage is known to have been brought about by a power failure at one of the airline’s two West London datacentres, which resulted in British Airways flights being grounded at both Gatwick and Heathrow airports for two days, disrupting the travel plans of 750,000 of its customers.
Reports in the wake of the outage suggested the problems were down to a defective uninterruptible power supply (UPS) system within the affected facility, which failed to respond as expected when power to the site was lost for a short time.
This, in turn, caused the IT systems underpinning the airline’s check-in, baggage, ticketing and contact systems to fail, bringing its fleet of planes at Gatwick and Heathrow to a standstill.
In the months that followed, BA’s parent company – International Airlines Group (IAG) – confirmed the incident cost the firm around £58m in lost business and compensation claims.
source computerweekly
Industry: Data Centre News
Latest Jobs
-
- Head of Penetration Testing
- United Kingdom
- N/A
-
Head of Penetration Testing needed to join a security consultancy that are delivering client facing penetration testing services around Web app and Infrastructure. Looking for someone hands on that is able to manage a highly skilled technical team of testers. 50-60% of the time is expected to be hands on, other duties will include, but not be limited to; leading and managing the day to day running of the team, mentoring, team upskill, recruitment, reporting, escalation, process improvement etc. Flexible location although south east is preferred. Anyone with Check / CREST experience is highly desirable. MUST be able to achieve SC clearance. UK based role. All details kept in confidence.
-
- CONTRACT SOC Manager. London / Birmingham. URGENT Immediate role.
- London
- N/A
-
REF7847 Contract SOC Manager. SC cleared, London / Birmingham. Initial 3 month Contract. SOC Manager needed to for an URGENT 3-4 month CONTRACT. SC clearance is essential. The project is to aid in the setup, implementation and management of resources to help with the initial stand up stages of a new SOC within a greenfield site. This is a short term contract role whilst a permanent hire is brought on over the coming 3 to 4 months. Experience engaging with and managing client stakeholder relationships as well as 3rd party relationships is critical. The role will involve; setting up, implementing and fine tuning the various initial stages of a SOC environment. Experience establishing and building out technical process / operational capability, managing of technical teams (analysts, engineers and architects, creation of policy / playbooks, fine turning is key. SPLUNK is the tooling of choice… Interviewing immediately. Set up a call with me today on https://calendly.com/chris-holt/arranged-call-with-chris-holt-remote-soc-role Direct contact details Chris.Holt@dclsearch.com or 07884666351
-
- SPLUNK Level 3 SOC Consultant, SIEM Splunk, London / Birmingham
- Birmingham
- 55000
-
REF CH7825 Level 3 SOC Consultant, SIEM Splunk, London / Birmingham £55,000 + Level 3 SOC Consultant, SIEM SPLUNK needed. Security Clearance. Permanent role Level 3 SOC Consultant, SIEM SPLUNK needed to join a public sector client. The ability to achieve SC clearance is essential. MUST have experience working with SPLUNK ideally to an Advanced Power User level. Splunk Enterprise Security (ES) knowledge and hands on experience highly desirable. The role will include, but not be limited to; managing and handling incidents end to end, supporting and mentoring level 1 / level 2 staff, supporting the SOC manager in the delivery of the SOC roadmap, engaging with the client stakeholders (other technical teams) as and where needed, use case development, advanced search and reporting etc. The individual MUST currently be living in the UK and be able to achieve UK security clearance. (SC) This is a permanent role To arrange a call with Chris Holt use this calendy link https://calendly.com/chris-holt/arranged-call-with-chris-holt-remote-soc-role Chris.Holt@dclsearch.com
-
- Aspiring Cyber Partner. Business lead, market maker.
- London
- 150000+
-
Aspiring Cyber Partner (management consultancy) with Cyber specialism into Healthcare, Utilities and or Public Sector. Working with new and existing clients to help them solve, transform or evolve their cyber capabilities. MUST have; A proven management consultancy background in cyber. A history of identifying and closing new business opportunities. Currently Revenue generating / must be able to demonstrate recent wins. Client facing to board level with international businesses. Team leadership / mentoring experience. Extensive cyber industry experience. Digital transformation, Start-up environments etc. Experienced presenter at industry events, to be the public face of a business / capability. Breadth of knowledge across Cyber security. Service definition / creation. Would consider a senior director with experience delivering the above looking to step up. All conversations kept in confidence. To arrange a discreet call book a time to speak in my diary via https://calendly.com/chris-holt/cyber-partner-call Chris.Holt@dclsearch.com