Telefonica partners with Nokia to boost customer centricity in the UK
Telefonica has appointed Finnish tech giant Nokia as its Service Operation Centre vendor, in a move that will help Telefonica evolve its UK business into a more customer centric animal.
Nokia will deploy its evolved Service Operation Centre platform across Telefonica's network, which claims 32 million users across the UK.
“Telefónica is pioneering the transformation toward customer-centric operations with the deployment of Nokia eSOC. Nokia is proud to support Telefonica’s digital transformations and SOC deployments across the globe and with the flexibility to adapt to existing ecosystems in local markets,” said Bhaskar Gorti, president of Nokia Software.
Nokia's eSOC platform will allow Telefonica UK to proactively manage its customers' experiences and tailor its responses in real time. The platform will enable a range of automated strategies which leverage artificial intelligence and machine learning, allowing Telefonica to optimise its operations.
“Telefónica has always aimed to offer the best possible experience to our customers which a reactive network monitoring approach to operations could never guarantee. With SOC we have already transformed this in three of our markets reaching the next level in automated customer experience management, granting us flexibility and adaptability that serves as a key differentiator. Nokia’s solutions and services will allow us to achieve this goal in a competitive market like the UK,” said Juan Manuel Caro, director of network and IT operations at global CTIO at Telefónica.
source totaltelecoms
Industry: Telecommunications News
Latest Jobs
-
- 6 month contract Operational Cyber Security - SIEM, Vulnerability, Cyber Essentials + London, Inside IR35
- City of London
- Depending on experience
-
6 month contract inside IR35 Operational Cyber Security London c50% of the role is day to day operations / administration / liaising with 3rd party monitoring suppliers. More though investigations, getting ready for cyber essentials plus. Following up on vulnerability management. 20-30% active monitoring of alerts, tooling etc. 10% reporting / light oversight of junior Experience with Microsoft defender / Azure, Splunk, Tenable Experience in maintaining Cyber Essentials Plus is a big bonus. Knowledge across ISO27001, NIST GDPR required. Inside ir35 need someone in their London (city) office 2-3 days a week.
-
- CONTRACT Fluent French AND English Cyber Security Project manager - 12 month
- United Kingdom
- Dependent on experience
-
Fluent French / English Contactor cyber Security Project Manager needed. Experience in migrating technical cyber services from one physical region to another. Experience with Crowdstrike, Tanium, Palo Alto and or Zscaler ideal or comparable solutions. Language fluency in French AND English is essential. 12 month contract. Looking to start June. Day rate dependent on Experience. Apply today for more details
-
- GRC Security Contractor - Achieve SOC2 Type 1 Compliance - 6 month
- London
- Dependent on experience
-
GRC security practitioner needed to ensure a financial service business to achieve SOC 2 type 1. Experience managing the end to end process is key, you will be the key individual to deliver this within a 6 month deadline. Experience of SOC 2 type 1 / type 2. The gathering of evidence, baseline of 27001, ukdpa, GDPR NIST etc. Looking to interview ASAP.
-
- Contact 12 month- Security Operations- Crowdstrike Falcon Insight EDR / Analyst.
- United Kingdom
- Dependent on experience
-
Security Operations engineer / Analyst with Crowdstrike Falcon Insight EDR experience for a 12 month contract. Experienced Contractor with Crowdstrike Falcon Insight: Endpoint detection and Response (EDR) experience needed - 12 month rolling project. Implementation, configuration and Analyst experience needed with Crowdstrike Falcon Insight: (EDR) Migration project- relocating capability internationally. technically implementing, configuration of that that migration and then transition to BAU role monitoring. DCL Search exclusive associate Project.