Avaya expands A.I. Connect ecosystem

Avaya has announced further expansion of its A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new artificial intelligence (AI) capabilities into its unified communications (UC) solutions.
Knowmail and over.ai are the newly designated A.I.Connect partners with solutions aligned to Avaya’s overall UC and collaboration strategies. They join the broader Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies for unified communications and contact centre, including Verint, with whom Avaya recently expanded its partnership inclusive of additional AI-powered and cloud solutions.
Avaya’s vision for AI in Unified Communications includes strengthening workforce productivity in four key ways:
•Effortless Prioritisation – enabling employees to deal with massive amounts of content such as email, IM, messages, and calls by intelligently prioritising and responding to the most pressing items first.
•Smart Communications – leveraging presence to enable “best choice first” and anticipating optimal channels for communications with peers and workgroups.
•Streamlined Interactions – offering timely suggestions and voice activation of communication services, simplifying manual or point-and-click interfaces required by many different communications channel choices today.
•Optimised Decisions – Providing personalised visibility to complete, relevant data sets that is all too often lost from view or difficult to find.
“Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants. With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across omnichannel communications,” said Eric Rossman, Avaya Vice President, Alliances and Partnerships.
“Avaya continues to aggressively position AI as a critical element of both the UC and contact centre strategies offered to their clients,” said Zeus Kerravala, Principal Analyst at ZK Research. “Building off the long-standing success of their DevConnect Program, Avaya’s A.I.Connect initiative allows them to capitalise upon the expertise of their ecosystem for a wide range of use cases, helping enterprises establish early leadership positions through the application of analytical and predictive capabilities enabled by AI and Machine Learning capabilities.”
Source: commsbusiness
Industry: unified communications news

Latest Jobs
-
- Lead CyberArk deployment Consultant
- London
- Upto £80,000 plus benefits
-
CyberArk Consultant is needed to be responsible for leading the deployment of CyberArk solutions for this expanding IT services business, You will work with customer both pre and post sales, getting involved in CyberArk Solution Design, helping to create CyberArk Strategic Roadmaps, on-boarding accounts, product and process integration into the CyberArk Solution and Proviso of Installation and technical Documentation. We are looking for this individual to have experience in: Installation of CyberArk PAS for V11.X and V12.X (Vault, DR Vault, Central Policy Manager and Password Vault Web Access) Upgrade of CyberArk from V9 and V10 (Vault, DR Vault, Central Policy Manager and Password Vault Web Access) Installation and Upgrade of Privilege Session Manager and Privilege Session Manager Proxy As some of your client will be government site, all individual will need to be put through SC clearance, therefore you must be eligible to receive this and happy to be put through(With a British Citizen or to have lived in the UK for the past 5 years) We are unable to provide work visa sponsorship for this opportunity
-
- Senior Business Analyst - Outside IR35 Contract, SC Clearance Required, London
- London
- £400 per day outside IR35
-
Senior Business Analyst - Outside IR35 Contract, SC Clearance Required, Based in London Project- to engage with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures, using a range of business analysis techniques. • You will translate the solution to the business problem into detailed requirements by creating user stories and well-defined acceptance criteria. • Elicit end-to-end business requirements for a live cross-government service • Working across the Government departments to bring together varied business and operational outcomes to form a holistic overall set of service requirements Current SC clearance is required. As is the ability to travel to London.
-
- DV cleared CCP Senior IA Architect Contract. 12 month Outside IR35
- N/A
- 600 per day Outside IR35
-
DV cleared CCP Senior IA Architect Contract. 12 month Outside IR35. £600 MOD experience (Secure by Design, Accreditation, management) / CADMID project life cycle. Working within and across programmes across Land, Air and Fleet. Meng / Ceng. Ability to travel where as and where needed across the M3 / M4 corridor
-
- Illumio Engineer - CONTRACT. EUROPE
- Sweden
- N/A
-
Engineer with hands on Illumio needed for 6 month contract. Ideally based in Sweden, but would consider the right individual to deliver a hybrid role (Occasional travel to Sweden will be required). Connecting services in Illumio, rollout of the agents (VEN). Experience with Illumio Core, endpoint, cloudsecure Looking to start ASAP