ONI focuses on CX with exec reshuffle
ONI co-founder Mark Collins has stepped out of the CEO role to become CTO. Sales and Marketing chief Kevin Kivlochan (pictured), who also co-founded the business, takes over from Collins.
The move is designed to bring a sharper customer focus to operations as Collins assumes responsibility for customer engagement and service, project management and professional services while seeking to identify future customer solutions and strategies.
Trevor Mockett has been appointed as Customer Experience Director.
Kivlochan stated: “Since the introduction of our Business Assured customer strategy almost two years ago we have seen a significant shift in types of customer that see value in us.
“Our move to focus more on service quality has seen year-on-year sales grow 25% in FY18 with recurring revenues also up 55%.
“Strategic partnerships are also critical to our success. We reported a 74% year-on-year increase in Cisco sales and with new joint initiatives such as our Assure Insight Double Red, Security and SD-WAN programmes we believe we are well placed to expand our customer experience proposition.”
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