British Airways Sues CBRE For Major Data Centre Outage
British Airways is suing data centre management firm CBRE Managed Services for allegedly causing the IT outage which left tens of thousands of passengers stranded in May 2017. The Mail on Sunday says the airline is taking action against the US-headquartered firm in London’s High Court.
The cost of the outage reached almost £60m, and was blamed on a “power surge” at a main data centre in Heathrow by BA, as a result of a contractor not properly operating power and backup systems, it alleges. CBRE previously confirmed it was helping BA with its enquiries, but did not take responsibility for the problem.
At the time, there were questions as to why the airline’s backup data centres did not kick-in to save the data of the airline’s operations and deliver business continuity.
A leaked email to the Press Association last year stated: “Bill Francis, head of group IT at BA’s owner International Airlines Group (IAG), has sent an email to staff saying an investigation so far had found that an uninterruptible power supply to a core data centre at Heathrow was over-ridden on Saturday morning.
“’He said: ‘This resulted in the total immediate loss of power to the facility, bypassing the backup generators and batteries. This in turn meant that the controlled contingency migration to other facilities could not be applied. After a few minutes of this shutdown of power, it was turned back on in an unplanned and uncontrolled fashion, which created physical damage to the system, and significantly exacerbated the problem.’”
BA’s investigation into the problem and its conclusions have still not been made public. Nor BA or CBRE have commented on the reported legal action.
The outage is said to have affected 75,000 passengers who were able to claim for delayed and cancelled flights, along with expenses accrued as a result of their inconvenience.
British Airways has since said it has invested in new data centre capacity to help avoid similar problems.
The amount of cash BA is after has not been disclosed but it will be significant considering the damage to its data centre and the thousands of passenger compensation claims that rolled in.
source dataeconomy
Industry: Data Centre News
Latest Jobs
-
- Information Security Risk Consultant, London. ISO 27005
- London
- 60000
-
REFCH7901 Information Security Risk Consultant, London. ISO 27005 Information Security Risk consultant needed for a London based client. The ability to achieve SC security clearance will be required. ISO 27005 Risk Assessment experience is essential. The role will cover, Risk identification, Assessment and Advisory consulting. This is a client facing role, single client- not multiple. Experience working with multiple teams and internal stakeholders is essential. The information Security Risk Consultant should ideally have a breath of information Security and IT technology based security experience. Prior experience within the public sector is desirable, but not essential. Broad knowledge across Security IT transformation, Cloud is also key. Broad experience across GRC, iso27001, NIST is key. Ongoing support and training provided. Apply today for more information, all details kept in confidence.
-
- Google Cloud platform Security Engineer, Contract, inside IR35
- United Kingdom
- -
-
REF CH7897 Google Cloud platform Security Engineer, Contract, Inside IR35 Looking for a Google Cloud platform Security Engineer will define, document, design, implement, harden and generally improve the security capability of a Google Cloud Platform. The ability to configure, and deploy the following Google Cloud Platform security solutioons is essential; Command Security Centre, Cluster Security, APIGEE, GCP Cloud Armor Hands on technical expertise security experience with Terraform, Kubernetes Security, Container (Docker) security, Secret Manager is essential as is experience securing Google Kubernetes Engine Workloads. It is essential that you have a proven track record of securing a GCP environment and expertise in automating that with Terraform. Scripting experience with the above where appropriate is a key ability. You will be highly technical and have the ability to engage with stakeholders to ultimately deliver a secure and hardened Google Cloud Platform.
-
- Security Analyst, London. Financial Services. End user.
- London
- 55000
-
CH7885. Security Analyst, London. Financial Services. End user. Immediate role. £55,000 Security Analyst needed to monitor and manage a security suite of tools within Financial Servicecs end user . The Security Analyst will be responsible monitoring, configuring, fine tuning, incident management and generally improving the security tool capability. Specific experience with CyberArk, Tripwire Log Center and Tripwire Enterprise is highly desirable). Current experience with Vulnerability management and penetration testing is highly desirable. Specifically the ability to effectively manage 3rd party pen tests. You will be working within a specialist security team reporting to the CISO. Experience working within a regulated end user environment within financial services is highly desirable. This role will run a hyrbid working schedule, partly remote, partly office based in London (once permitted) This is an exclusive role to DCL Search & Selection. https://calendly.com/chris-holt/call-with-chris-holt-dcl-search
-
- IAM Consultant- Identity Governance
- United Kingdom
- Upto £80,000 plus benefits
-
Identity and Access Management Consutlant is required for this established business who put their employees first. the role entails • Develop and maintain IAM services. • Further develop IAM tool integration with Service Now to provide automated JML processes and application access requests and fulfilment. • Provide guidance over Role Based Access in terms of Location based Roles, Application Roles and Business Roles and act as SME over any future RBAC project. • Work closely with our other Technology teams on integrating IAM services with Technology and business systems to increase efficiency through automation around areas such as JML processes, application access request fulfilment and attestation. • Work with the Governance Risk & Compliance (GRC) team to provide application access attestations and toxic combination alerting and reporting. • Involvement with Identity Management initiatives such as Single Sign On (SSO) and Privileged Access Management (PAM), to ensure security and business processes are in line with industry best practice. • Assist in ensuring that all IAM capabilities are mapped to internal processes, policies, and standards. Develop metrics to measure and improve the alignment. • Complete monthly review and report on sensitive group access, i.e., service accounts, admin accounts, etc. validating I&O processes are effective. • Provide information to both internal and external Auditors in response to findings. • Collate audit evidence for AAF audit and control reviews, taking responsibility for identifying service and process improvements to ensure compliance with our controls and standards. We are looking for someone with Hands on technical experience with the IAM tools, you need to have been involved in the integration of the IAM solution into 3rd party software like Servicenow, You will have worked with an IAM tools that are focused into Identity Goveranance, like RSA, CA Identity Suite, Fischer Identity, Hid Global, IBM IGL, Net IQ Identity Goverance, Omada, Ping or Oracle Post covid, this role will invovle a mix of home and office work, the business have a number of office spread across the UK so locaton is flexible for this position