British Airways Sues CBRE For Major Data Centre Outage
British Airways is suing data centre management firm CBRE Managed Services for allegedly causing the IT outage which left tens of thousands of passengers stranded in May 2017. The Mail on Sunday says the airline is taking action against the US-headquartered firm in London’s High Court.
The cost of the outage reached almost £60m, and was blamed on a “power surge” at a main data centre in Heathrow by BA, as a result of a contractor not properly operating power and backup systems, it alleges. CBRE previously confirmed it was helping BA with its enquiries, but did not take responsibility for the problem.
At the time, there were questions as to why the airline’s backup data centres did not kick-in to save the data of the airline’s operations and deliver business continuity.
A leaked email to the Press Association last year stated: “Bill Francis, head of group IT at BA’s owner International Airlines Group (IAG), has sent an email to staff saying an investigation so far had found that an uninterruptible power supply to a core data centre at Heathrow was over-ridden on Saturday morning.
“’He said: ‘This resulted in the total immediate loss of power to the facility, bypassing the backup generators and batteries. This in turn meant that the controlled contingency migration to other facilities could not be applied. After a few minutes of this shutdown of power, it was turned back on in an unplanned and uncontrolled fashion, which created physical damage to the system, and significantly exacerbated the problem.’”
BA’s investigation into the problem and its conclusions have still not been made public. Nor BA or CBRE have commented on the reported legal action.
The outage is said to have affected 75,000 passengers who were able to claim for delayed and cancelled flights, along with expenses accrued as a result of their inconvenience.
British Airways has since said it has invested in new data centre capacity to help avoid similar problems.
The amount of cash BA is after has not been disclosed but it will be significant considering the damage to its data centre and the thousands of passenger compensation claims that rolled in.
source dataeconomy
Industry: Data Centre News
Latest Jobs
-
- Senior Cyber Risk Consultant, UK - Remote first- Exclusive
- United Kingdom
- Depended on experience.
-
Cyber Security Risk Consultant to join specialist, people first security consultancy. WARNING if you want a large, slow moving, high politics, high travel security consultancy that demands their a pound of flesh this is NOT for you. Client focused opportunity. Prior consulting experience is essential within Cyber Security. Experience working with businesses to identity and make recommendations to mitigate cyber risk. Some of the nice to have certifications. CRISC, ISO27001 Lead implementer, CISA, CISM, CISSP UK based - remote first mentality. (With some travel) Training budget Unlimited holiday Looking to interview immediately Unable to offer sponsorship.
-
- identity access Management Consutlant
- N/A
- Upto £80,000 plus benefits
-
An Identity & Access Management Consultant is needed for an expanding business based in the United Kingdom. (Remote role with monthly office meet ups) The Identity & Access Management Consultant will be responsible for the technical design and implementation of Identity & Access Management/IAM products for a wide variety of clients. Deliver bespoke end-to-end consultancy service to our clients, from gathering requirements through to implementation. Work in a close team designing, developing, and implementing first-class IAM solutions. Manage client relationships, working closely with key stakeholders to continually evaluate business requirements and ensure the highest quality solution delivery. If you are interested we are looking for an individual with Previous experience working within the IAM or CIAM field is essential, Strong knowledge with SAML and Oauth and ideally OpenID Previous experience from any of these technologies: One Identity, SailPoint, Saviynt, Ubisecure, Ping Identity, would be advantageous
-
- 17'5 NOT 4 7R4P | Pen testing Lead 100k++
- London
- 100000+
-
Lead Penetration tester wanted please. - This is however a Master level as appose to padawan. 1. 100k+ for the skilled individual. 2. Research / training time 3. Hybrid role- 3 days at home 2 in the office with the team in London. (11am - 16:00) 4. Exclusive opportunity. So yours to hear about if you are quick. Infrastructure and Web application / red teaming pen testing experience Someone that can scope, deliver and speak to clients.
-
- It's Pen Testing, The good, the bad and the ugly
- United Kingdom
- 105000
-
A new lead Pen Testing opportunity, AND slightly different from the usual you may see. The good, the bad and the ugly… Lalalalala la laa laaaa The GOOD 1. £90-110k for the skilled individual. 2. Research / training time 3. Hybrid role- 3 days at home 2 in the office with the team in London. (11am - 16:00) 4. Exclusive opportunity. So yours to hear about if you are quick. The bad 1. You have to apply or email me so we can speak. 2. 17'5 NOT 4 7R4P or click bait The ugly 1. It’s only ugly if you don’t reply and someone else you know gets it. Infrastructure and Web application / red teaming pen testing experience Someone that can scope, deliver and speak to clients. Apply today for more information.