NICE InContact Named Leader In Cloud Contact Centre Research
NICE InContact Named Leader In Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centres by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category.
The Forrester WaveTM: Cloud Contact Centres, Q3 20181 positions CXone among the most significant cloud contact centre solutions in the market.
In addition to receiving the highest possible score in market presence and being top ranked in current offering, CXone received top scores in three of 10 evaluated subcategories: • Omnichannel capabilities • User interface • Infrastructure
CXone also received among the top scores in these subcategories: • Customer success • Reporting and analytics • Installed base
“An earlier start in cloud has afforded certain vendors first-mover advantage, as they’ve been able to flesh out their suites with differentiated features,” stated the Forrester Research report. The report noted,
“The combination of NICE and inContact has culminated with CXone – a full-featured, multitenant contact centre offering with native WFO and analytics.”
In addition to affirming that cloud is the future of the contact center software market, Forrester emphasised the importance of native WFO, “Native WFO allows a broader range of contact centre managers, team leaders, and agents to navigate across the contact center system using a common user interface. A consolidated set of operational data, agent evaluations, and schedules provides a foundation for AI applications that will further boost contact centre efficiency and effectiveness.”
Paul Jarman, NICE inContact CEO, said,
“Today, to win in the customer experience economy, companies must compete at a higher level. Organisations of all sizes are choosing CXone to power exceptional customer experiences in order to build loyalty, wallet share, and advocacy,”
“We are honored that CXone was named a leader in the Cloud Contact Centre Wave evaluation and believe this demonstrates NICE inContact’s dedication to a customer-obsessed business vision, product strategy, and in-market execution for CXone – delivering a unified suite on a flexible and powerful open cloud customer experience platform.”
Source contactcentres
Industry: Unified Communication News
Latest Jobs
-
- CIAM Architect Azure B2C
- N/A
- N/A
-
We are seeking a highly skilled and experienced Azure B2C CIAM Architect for a contract starting on Jan 2024. As an Azure B2C CIAM Architect, you will be responsible for designing, implementing, and deploying an new Azure B2C Solution . Responsibilities: Design and implement an Azure B2C-based CIAM solution that meets the needs of our clients organization. Maintain and support the Azure B2C-based CIAM solution. Provide training and support to our employees on the use of the CIAM solution. Background designing, implementing, and maintaining CIAM solutions. Experience with cloud-based identity and access management (IAM) solutions. Experience with OAuth, OpenID Connect,and SAML. Excellent written and verbal communication skills
-
- Senior IAM Consultant
- Germany
- Upto €110,000 depending on level of position
-
Senior IAM Consultant is needed to help lead and deploy IAM Projects for this expand IAM Consultancy The ideal candidate will have a deep understanding of IAM concepts and technologies, as well as experience in deploying and managing complex IAM solutions. Responsibilities Lead the deployment of IAM solutions for our clients Work with clients to understand their IAM requirements and design solutions that meet their needs Configure and implement IAM solutions using best practices Integrate IAM solutions with other enterprise systems Provide training and support to clients on the use of IAM solutions Stay up-to-date on the latest IAM technologies and trends We are looking for an experieneced IAM Consutlatn with: Strong understanding of IAM concepts and technologies,including identity lifecycle management,access control,and authentication Experience in deploying and managing complex IAM solutions Experience with IAM products and solutions,such as SailPoint,One Identity Manager,and Azure Active Directory Excellent communication and interpersonal skills Ability to work independently and as part of a team Fluent in German Candidates witll need to live and have the right to work within Germany to be considered.
-
- Security Architect - SOC Design - Outside IR35 London. SC / DV cleared
- London
- Outside IR35
-
Security Architect - With in-depth SOC Design experience needed for Outside IR35 London. SC / DV cleared. 6 month rolling Immediate Experience delivering technical Security Architecture design / assurance of security design with mobile network experience. HLD / LLD Current SC Clearance a must. Willingness to undertake DV. London 3 days a week Immediately interviewing.
-
- Cyber Security Risk Consultant. UK. Hybrid. Home | Work balance
- United Kingdom
- N/A
-
Cyber Security Consultancy - done the right way. Seeking a passionate Cyber Security Risk Consultant who enjoys helping clients make a different to their business. Warning- if you want a large, slow moving, high politics, high travel security consultancy that demands their a pound of flesh this is NOT for you. A successful individual will have experience working with clients to identify business cyber security risk. This is a remote first opportunity which means you will spend the majority of your time working remotely. You will however spend some time meeting clients as well as meeting up with the team on a monthly basis.. Some of the nice to have certifications. CRISC, ISO27001 Lead implementer, CISA, CISM, CISSP Along with dedicated training budgets, unlimited holiday and a structured career path, this opportunity will give a much needed work life balance. Unable to offer Visa sponsorship now or in the future. Apply and book a call in my diary with the below