Avaya to present unified enterprise communications experience at GITEX 2018
Avaya Holdings Corp will build on its heritage as a global leader in contact centre (CC) and unified communications (UC) solutions at GITEX.
The company will demonstrate several industry-first platforms that unify UC and CC to drive holistic and impactful customer and employee experiences incorporating cutting-edge technologies via an open ecosystems approach.
With use-cases demonstrating the seamless transition of communications between customer-facing employees and internal teams, Avaya’s comprehensive UC and CC solutions and the convergence between them is ‘softening the lines’ between UC and CC and delivering the ability for every employee to impact the customer experience.
Attendees will experience a detailed overview of innovations in workflows, convenience of engagement, and management within each of the solution areas.
“In today’s hyper-competitive business environment, gaining and maintaining customer loyalty demands consistent, high-quality service levels across every touch point,” said Nidal Abou-Ltaif, President, Avaya International.
“Similarly, to maximise productivity and engagement, employees require powerful tools that enable them to collaborate seamlessly, irrespective of their location, device and communication channels.
“Avaya’s years of experience as a leading provider of UC and CC solutions enable us to understand these needs and deliver the next-generation of communication platforms that facilitate human-centric experiences.”
This year, Avaya is one of two companies named a worldwide leader in both CC infrastructure and UC by Gartner 2018 Magic Quadrants.
“Given our industry leadership position and our firm commitment to the open, standards-based approach, we have been innovating at an accelerated pace and working closely with customers and partners to merge the communications and customer-facing aspects of business for a unified enterprise experience,” said Nidal.
The company will also leverage its participation at GITEX to showcase its customer-centric approach to innovation.
Present at the stand will be several of Avaya’s technology alliance partners and over 15 customers from Europe, Middle East and Africa (MEA) and Asia Pacific (APAC) regions. These organisations have worked with Avaya to develop use cases that employ cutting-edge technologies – including AI, Machine Learning, IoT, Blockchain, automation and data analytics – that help to solve real-world business challenges.
These include solutions designed to enhance communication workflows, employee efficiency and customer satisfaction in hospitality, healthcare, BFSI, and government and emergency services.
“Each year at GITEX, our customers, partners and industry peers look to Avaya to define our technology roadmap. Given some of the industry-firsts we will be showcasing, I am extremely excited about this years’ edition of the show. Avaya looks forward to engaging with organisations of all sizes to demonstrate how our holistic platforms can give them a decisive edge in the digital economy,” said Nidal.
- Cloud Channel Manager
- Up to £75,000 Base dependant on experience + Double OTE
A Cloud Channel Manager is needed for a Leading Cloud Service Provider in London due to increased customer demand. The Cloud Channel Manager will be primarily responsible for rebuilding & protecting current accounts and also new logo sales into the channel e.g. Value Added Resellers (VAR) / Managed Service Providers (MSP), SI etc. Requirements Current experience selling Cloud technology such as AWS / Azure into the channel Over achieved on sales targets. Long tenure (3/4 years+) in current and previous positions. Reference Number: PG7419
- Business Development Manager (Public Sector)
- Up to £75,000 Basic + Double OTE (Commission is uncapped and subject to accelerators)
One of our clients who are a leading service provider in London are looking for a Public Sector focussed Business Development Manager. The Business Development Manager (Public Sector) will be selling from a portfolio of managed ICT services and cloud services to prospects within the public sector focusing on central government, healthcare, university’s The portfolio will cover flexible end to-end managed services, UC, cloud, hosting and SDWan. Preference will also be given to Business Development Manager (Public Sector) who satisfy the following criteria: Over achievement of new business sales targets 5 years of experience in selling at least two of these; managed services, UC, Azure, AWS, SDWAN etc. New Business Background is a must in central government, healthcare or universities In return you will be working for a company that is growing over 25% organically year on year with excellent sales support and a great senior leadership team. Reference Number: BD7410
- Google Cloud Architect
- Up to £90.000 base plus bonus
We have a very urgent requirement for Google Cloud Architect for one of the reputed clients who are a fast growing GCP partner. The Google Cloud Architect will leverage Google Cloud technologies, designs, develops, and manages robust, secure, scalable, highly available, and dynamic solutions to drive business objectives. This will require all dimensions of cloud architecture including: Building, migrating and testing GCP environments and integration with other providers Build, design and implement scalable cloud-based web applications for PaaS, IaaS or SaaS. Provide thought leadership for cloud developer technology and collaborate with cross-functional engineering teams to streamline or improve adoption of Google Cloud Platform. This position will be located in London, United Kingdom. Unfortunately our client are unable to sponsor for this opportunity Reference Number: ES7411
- Solutions Consultant (Telecoms, SDWAN, IOT, WAN, Hosted services)
- Up to €90,000 plus car, bonus and benefits
Solutions Consultant is required to help lead a number of key client Migrations projects for this tier 1 Telecom company, the main role for the Solutions Consultant is helping customers migrate to new services, with a focusing on hosting (AWS, Azure) SDWAN and IOT You will be responsible for Post sales design documentation, implementation and migration of complex solutions for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s role is to ensure that these services interoperate and integrate into the customer environment. Such products consist of but not limited to MPLS, Ethernet, IPSec VPN’s, VoIP, Video Conferencing, Wireless, Internet, Private DSL, WAN Optimization, Managed Security Services, Managed Hosting, SDWAN and Complex Migration Planning. The TDA will own the technical delivery of customer solutions and will be the technical interface between the customer, product teams and project management during service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined prior to contract signature. The TDA accepts technical ownership of the solution at the point of contract signature. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical concepts clearly to all levels of competency. Providing support to 3rd line teams for OEM and design related faults. You will need to be at CCIE level (ideally CCIE R&S or SP ) with strong low level design and deployment skills, comfortable in front of customers and leading customer meeting Knowledge in SDWAN and Hosted services would be advantageous Reference Number: RA7413