Avaya to present unified enterprise communications experience at GITEX 2018
Avaya Holdings Corp will build on its heritage as a global leader in contact centre (CC) and unified communications (UC) solutions at GITEX.
The company will demonstrate several industry-first platforms that unify UC and CC to drive holistic and impactful customer and employee experiences incorporating cutting-edge technologies via an open ecosystems approach.
With use-cases demonstrating the seamless transition of communications between customer-facing employees and internal teams, Avaya’s comprehensive UC and CC solutions and the convergence between them is ‘softening the lines’ between UC and CC and delivering the ability for every employee to impact the customer experience.
Attendees will experience a detailed overview of innovations in workflows, convenience of engagement, and management within each of the solution areas.
“In today’s hyper-competitive business environment, gaining and maintaining customer loyalty demands consistent, high-quality service levels across every touch point,” said Nidal Abou-Ltaif, President, Avaya International.
“Similarly, to maximise productivity and engagement, employees require powerful tools that enable them to collaborate seamlessly, irrespective of their location, device and communication channels.
“Avaya’s years of experience as a leading provider of UC and CC solutions enable us to understand these needs and deliver the next-generation of communication platforms that facilitate human-centric experiences.”
This year, Avaya is one of two companies named a worldwide leader in both CC infrastructure and UC by Gartner 2018 Magic Quadrants.
“Given our industry leadership position and our firm commitment to the open, standards-based approach, we have been innovating at an accelerated pace and working closely with customers and partners to merge the communications and customer-facing aspects of business for a unified enterprise experience,” said Nidal.
The company will also leverage its participation at GITEX to showcase its customer-centric approach to innovation.
Present at the stand will be several of Avaya’s technology alliance partners and over 15 customers from Europe, Middle East and Africa (MEA) and Asia Pacific (APAC) regions. These organisations have worked with Avaya to develop use cases that employ cutting-edge technologies – including AI, Machine Learning, IoT, Blockchain, automation and data analytics – that help to solve real-world business challenges.
These include solutions designed to enhance communication workflows, employee efficiency and customer satisfaction in hospitality, healthcare, BFSI, and government and emergency services.
“Each year at GITEX, our customers, partners and industry peers look to Avaya to define our technology roadmap. Given some of the industry-firsts we will be showcasing, I am extremely excited about this years’ edition of the show. Avaya looks forward to engaging with organisations of all sizes to demonstrate how our holistic platforms can give them a decisive edge in the digital economy,” said Nidal.
Source intelligentcio
Latest Jobs
-
- Data Protection Officer (DPO)/ Risk Manager
- London
- 65000 plus benefits
-
Data Protection Officer with a strong focus on risk management is needed for this expanding Paytech business. You will work closely with the CISO to help understand how the data is being processed within the business and identify the business risk associated with this. this role will be both internally and externally focused As the business processes payments across the globe, they require someone with knowledge of the different data regulations, GPPR, CCPA. This role is focused on helping to identify potential business risks associated with the data usage and ensuring that issues are flagged to the relevant teams within the business.
-
- Security Monitoring and Vulnerability Analyst, End User. PCI Level 1 Service Provider.
- Unknown
- 50000
-
CH7843 Security Monitoring and Vulnerability Analyst, End User. Level 1 Service Provider. £50,000 London Security Monitoring and Vulnerability Analyst needed to join an Level 1 Service Provider. The Security Analyst will be responsible monitoring, configuring, fine tuning and generally improving the security tool capability. Specific experience with Tripwire Log Center and Tripwire Enterprise is highly desirable. Other security tools experience should include the managing and monitoring of firewalls, Anti Phishing, AV, vulnerability management, IAM etc. Current experience with Vulnerability management and penetration testing is highly desirable. Specifically the ability to effectively manage 3rd party pen tests. Hands on penetration testing is a very nice to have. You will be working within a specialist security team reporting to the CISO. Experience working within an end user environment within financial services is highly desirable. Flexible location. This is an exclusive role to DCL Search & Selection. https://calendly.com/chris-holt/arranged-call-with-chris-holt-soc-role-clone
-
- Internal Security Auditor, Level 1 Service Provider (ISO27001)
- London
- Upto 65,000 plus benefits
-
Internal Security Auditor ISO 27001, PCI, needed to join a Cyber team within this expanding Fintech business. The Internal Security Auditor will have end to end responsibility for planning, delivering, remediating any findings etc. Experience working within financial services is highly desirable. This Is a great time to join a newly formed and growing Cyber team within a rapidly expanding fintech, that is taking a major share of its market. We are looking for someone with experience, (but not to be limited to) a mix of Information Security standards, frameworks, audit principles, controls / policies and the management and use of the technical tooling etc. ISO 22301, ISO 27001, NIST Cybersecurity Framework etc An ideal candidate will be working within an end user environment with a cyber consultancy background. Experience taking a company through accreditation is highly desirable Experience managing internal stakeholders, technical teams and external third parties essential Flexible working, but with the ability to get into London. This is an exclusive role to DCL Search & Selection.
-
- DevOps Engineer with IdAM
- London
- Upto £80,000 plus benefits
-
We are ooking for an DevOps engineer, idealy with IdAM (identity access Management) experience, this is a senior role for someone that can be the lead hands on person on a project. Your role will be to work on the deployment project implementing the solution into the exsiting application so will be used to connect an applications into mulipe 3rd party appliactions. We Would look at someone who has done DevOps with Security and can cross train into IdaM, but preference would be given to someone with the IdAM experience this is a great opportunity to join a consultancy that work on some truely amazing and differnet solutions