Avaya and Pixcom Deliver Enhanced Cloud Communications to SMEs
Accelerating cloud communications for SMEs
Avaya, a global leader in the world of digital communications, recently announced that it would be working alongside Pixcom, a turnkey technology provider, to offer UC and contact centre solutions to SMEs in the UAE. Avaya will be combining their expertise in cloud deployments for UC&C with Pixcom’s knowledge of IP telephony and innovative systems to deliver new communication solutions through the cloud.
The service comes from the “Powered by Avaya” cloud offering, where Pixcom will market and sell UCaaS and CCaaS solutions to help smaller enterprises access the advantages that come with today’s digital applications. The unified communication and contact centre as a service offerings will be provided under fixed pay-per-month agreements, which allows businesses to expand their needs as necessary while minimising costs wherever possible. It’s a highly attractive business model for the current marketplace, as many organisations around the world are moving away from costly on-premises systems in exchange for the flexibility and scalability of the cloud.
A Service for Digital Transformation
According to the Director of Cloud and Midmarket solutions for Avaya in MEA, APAC & South Europe, Khalid Khan, the partnership will be ideal for businesses undergoing digital transformation (DX). As the marketplace continues to evolve, companies everywhere are changing the way they communicate, with tools that can simplify and enhance contact centre experiences. By partnering with Pixcom, Avaya hopes to save SMEs in the UAE as much time and money as possible.
The Avaya solutions that Pixcom are set to deliver will include video, voice, data, and web communication applications for teams on the go, and in the office. The cloud-based solutions also feature an open-architecture for broader interoperability and compatibility across a range of spaces. This means that companies can make their journey to the cloud at a pace that suits them.
Pixcom already provides Avaya on-premises services to customers in the UAE as a Diamond level Avaya partner, but they hope to take things up a notch with this new cloud service.
Making a move to the Cloud
Though there are still many companies managing their communication infrastructure on-premises, it’s safe to say that the cloud represents a powerful and flexible solution for many firms – particularly smaller enterprises. According to the CEO of Pixcom technologies, Shihas Kizhisseri, organisations throughout the world are searching for the digital tools they can use to get an edge over their competitors. In a press release, Shihas noted that Pixcom’s Powered by Avaya services will give them the flexibility to work with customers in designing a new cloud future.
Cloud technologies represent a powerful component in the move to digital communication tools in the UAE SME segment – which currently makes up about 90% of the registered businesses in the area. As the popularity of cloud continues to grow, Pixcom and Avaya’s partnership should provide a fantastic route for small to mid-sized enterprises.
Source: uctoday
Latest Jobs
-
- Application Security Analyst
- London
- Up to £85,000 Base
-
An Application Security Analyst is needed for an innovative commercial organisation in London. The Application Security Analyst will be working closely with the development team and should possess a blend of application security, development languages and Information Security skills. Application Security Analyst MUST have strong interpersonal skills. The Application Security Analyst role will include, but in no way be limited to; designing solutions to maintain security, whilst incorporating design solutions in Development, DevOps and Architectural best practices. Conduct application-level penetration testing and review security architecture of Product suite. Executing projects to implement a Security strategy. Knowledge / Experience should include; penetration testing consultancy, source code reviews, vulnerability management and security assessments. Experience with the following is desirable: Agile Development, Fortify 360 SCA, IBM Rational AppScan and exposure to security industry standards - ISO27001 and PCI-DSS. The ideal candidate will have 3 years’ experience in a similar Information Security role and have relevant security qualifications - CISM / CISSP or CISA etc. This is a client facing opportunity where you will be expected to travel to customer sites. Reference Number: OG7484 (Application Security, Penetration Testing, Information Security)
-
- Cloud Network Engineer
- Leeds
- Up to £35,000 Base + Bonus + Possible Share Options
-
One of our clients, an exciting UK based start-up is on the lookout for a Cloud Network Engineer in Yorkshire. The Cloud Network Engineer will need current CCNA / CCNP level networking experience (Cisco, BGP, IP etc.), cloud networking understanding (Azure, AWS etc.) and current experience ideally within a client facing / consultancy role. (Cloud Engineer, Network Engineer, Azure, AWS, Amazon Web Services) Reference Number: PG7477
-
- Senior Service Desk Analyst
- Wiltshire
- Up to £32,000 Base + £6,400 Shift Allowance
-
We are currently working on behalf of an IT Service Provider based in Wiltshire who are on the lookout for a Senior Service Desk Analyst. The Senior Service Desk Analyst will be responsible for logging, managing and escalating internal & external incidents and requests. This is an excellent opportunity to join a business recognised for what they do and work with a number of top UK businesses. You’ll be able to manage your career development and gain additional training e.g. certifications etc. This role will include a shift (4 days on then 4 days off) which covers 24/7 12 hour shifts The ideal candidate will be currently working in a IT service desk / IT support role ideally in an IT Services business. Reference Number: PG7476 (Service Desk Administrator, Analyst, Support, Service Desk Support, shift work, traning, Information Technology, Customer service, Customer support)
-
- Data Centre Service Delivery Manager
- Hertfordshire
- Up to £50,000 + Package
-
A Data Centre Service Delivery Manager is needed to join a specialist connectivity provider in Hertfordshire. The company is going through a huge growth programme and this is an excellent opening for someone to join a business who are working with globally recognised organisations. You’ll be responsible for: Supporting the Commercial Director with management of existing and potential customers being the main point of contact. Maintaining and improving the company’s current and new services Customer relationship management Attending customer meetings in order to provide guidance to customers Keeping up a high quality level of service Updating appropriate documentation such as policy and procedures and making sure these are in place and followed Change and Incident management Service Level Agreements Experience required Must have current experience working in a Data centre environment in a Service Delivery role. An understanding of Data Centre technology and terminology. Experience of dealing with people of all levels within a business (Engineers to Board level) In return you'll have the ability to work in a cutting edge environment and work with a variety of well known international clients REF: PG7475