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Job

Service Desk Executive - Request Fulfilment

  • Location

    Wiltshire

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    Up to 25.000 base

  • Contact:

    Blaine Daws

  • Contact email:

    blaine.daws@dclsearch.com

  • Job ref:

    BD7216

  • Published:

    25 days ago

  • Expiry date:

    2019-02-21

  • Consultant:

    Blaine Daws

A spectacular opportunity has arisen for a Service Desk Executive  to join a niche data centre provider.
 
Key Responsibilities:
  • To own the Request Fulfilment process.
  • To be the focal point for all Service Requests coming that come in.
  • To ensure effective communication with the customer throughout the Request Fulfilment process.
  • To support the introduction of new services and products onto the Service Catalogue.
  • To support the transition of new services and products into Live Service.
Skills & Experience:
  • Excellent interpersonal skills with a clear, professional and confident telephone manner.
  • The ability to work independently or within a wider team.
  • Excellent problem solving approach and a ‘can do’ attitude.
  • A good understanding of change management and data centre operations tasks.
  • Natural desire to provide excellent customer support.
Reference: BD7216