Up to 25.000 base
almost 2 years ago
A spectacular opportunity has arisen for a Service Desk Executive to join a niche data centre provider.
- To own the Request Fulfilment process.
- To be the focal point for all Service Requests coming that come in.
- To ensure effective communication with the customer throughout the Request Fulfilment process.
- To support the introduction of new services and products onto the Service Catalogue.
- To support the transition of new services and products into Live Service.
Skills & Experience:
- Excellent interpersonal skills with a clear, professional and confident telephone manner.
- The ability to work independently or within a wider team.
- Excellent problem solving approach and a ‘can do’ attitude.
- A good understanding of change management and data centre operations tasks.
- Natural desire to provide excellent customer support.