Service Desk Executive - Request Fulfilment
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Location
Wiltshire
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Sector:
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Job type:
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Salary:
Up to 25.000 base
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Contact:
Blaine Daws
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Contact email:
blaine.daws@dclsearch.com
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Job ref:
BD7216
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Published:
over 5 years ago
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Expiry date:
2019-03-05
A spectacular opportunity has arisen for a Service Desk Executive to join a niche data centre provider.
Key Responsibilities:
- To own the Request Fulfilment process.
- To be the focal point for all Service Requests coming that come in.
- To ensure effective communication with the customer throughout the Request Fulfilment process.
- To support the introduction of new services and products onto the Service Catalogue.
- To support the transition of new services and products into Live Service.
Skills & Experience:
- Excellent interpersonal skills with a clear, professional and confident telephone manner.
- The ability to work independently or within a wider team.
- Excellent problem solving approach and a ‘can do’ attitude.
- A good understanding of change management and data centre operations tasks.
- Natural desire to provide excellent customer support.
Reference: BD7216