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Job

Network Support Engineer (CCNP), High Wycombe

  • Location

    High Wycombe

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    Up to £40,000 + Bonus

  • Contact:

    Robert Anderton

  • Contact email:

    robert.anderton@dclsearch.com

  • Job ref:

    RA6955

  • Published:

    about 2 months ago

  • Expiry date:

    2018-07-17

  • Consultant:

    #

CCNP Network Engineer is required for this expanding global Service Provider.

My client is looking for a CCNP Network Engineer to be responsible for providing 2nd level support to their enterprise customer.

You will also be responsible for delivering high class customer service on a daily basis.

Main Duties of the Role

  • Dealing with escalated tickets in a quick and efficient manner
  • You will be expected to identify, manage and resolve all incidents
  • Strive to resolve incidents within SLA
  • Maintain history of problems and solutions
  • Real time service monitoring
  • Coordinate as well as participate in troubleshooting efforts between departments and vendors

Required Skills & Experience

  • You need to have previous experience in Supporting Cisco routing and switching technologies
  • You will need Previous experience supporting VPN (IPSEC, DMVPN, MPLS, RADIUS, TACACS and QoS
  • Good knowledge of layer 1/2 protocols (xDSL, ATM, Ethernet, leased lines and wireless) is a must

You will be CCNP accredited.